IMT Lakeshore Lofts has a serious ROACH problem and no one in management seems to have any recollection of "EVER" encountering a previous ROACH problem. We found a live roaches in every room of our two bed room unit, we've even found a live roach on our 4-month old's "bassinet". We've found live roaches on the kitchen counter tops while we were cooking! We've found live roaches in both bedrooms and in the bathroom and closet (Gross!!!) This is truly a sickening health, safety and traumatic experience for me and my family because we are SUPER clean and have NEVER had any issues with pests, and certainly not disgusting roaches! We notified property management and IMT's headquarters and they indicated they would spray. Keep in mind, IMT allegedly exterminated the unit that we moved into, as a standard procedure right before we moved in. It appears this was the 2nd time they would have sprayed, and even though we have a 4-month old child and do have a responsibility for making sure the chemicals used from the spray will not be harmful, we reluctantly allowed IMT to have its exterminator treat our unit for a 2nd time for which we had to leave the unit for more the 5 hours until the chemicals were supposed to be less harmful. Well, the 2nd treatment didn't work, not only did not work, we started having more roach sightings and still do on a "daily basis". We have determined that it appears the roaches are either coming into our unit through vents, drains, cracks in the baseboards from either other units or from a roach nest located somewhere in between the walls in the building on the 4th level and based on the size and frequency of the roaches, this property appears to of had a roach infestation problem a long time before we moved in. We've even tried to fight this uninhabitable roach problem by laying down more the 20 roach bait traps, the kind that are supposed to kill the nests and we have put down other roach killing powder substances. We also started taking pictures of the roach sightings as often as we could, and have attached them to this e-mail. Due to the roaches trying to scatter once we see them, we have not been able to capture every sighting. We are trying to move ASAP, but we also have to be careful before we move our belongings to make sure there aren't any roaches that try to hitch a ride, otherwise we will have to be throwing personal property away because no one wants to take roaches with them anywhere. We repeatedly asked IMT talk to their contracted exterminator who's been exterminating other units on the property to find out the best ways we can ensure to not bring any hitch hiking roaches in our personal property once we move but we still have not been provided with the contact information. We also asked IMT to also agree to reimburse us for anything that we may have to throw away and they will not agree to this. Since we have had to endure roaches for that past two months and allowed IMT to try and spray with zero affect and even went ahead and paid rent for the second month to give them a chance to mitigate the problem, roaches are still entering our unit from somewhere on the property, on a daily basis. We are still seeing roaches on a daily basis, IMT Lakeshore is refusing to refund our $3170.00, because they are putting profits over people!
Great new management! They are residents oriented. Love the whole scenery. Quick to fix anything that needs to be done. Been here over a year and a half and have not had to report any major maintenance issues.
Great apartment complex, reasonably priced and amazing views of the lake with access to tons of restaurants. Misty has done a great job with making residents feel welcomed and extremely responsive to any request. I highly recommend staying here!!!!
I have been a resident at IMT Lake Shore Lofts for about 4 months and absolutely love it. The staff is very helpful, the maintenance team is amazing and completes work orders within hours. The apartment complex is having a lot of upgrading done. They are really investing into the complex. The price for the area is reasonable compared to others. I am glad I moved here, it is a great area and great complex.
Great front office and maintenance staff!! Would highly recommend IMT.