Front office lady named Lisa is an internet troll come to life. My wife is extremely patient but this woman managed to get under her skin. Here's an example of "acceptable behavior" from management's perspective: Midday, the fire alarms are triggered in each apartment. Some apartments got notices, others did not. These are deafening and the audio portion was *supposed* to be disabled prior. Children outside crying, dogs stuck inside apartments yelping due to the piercing sound, and in the mean time maintenance was checking each apartment for contraband (e.g. one guy had a weedeater in his apartment and they took it). On top of all that, the fire department showed up and were none too happy that it was just a test. When confronted with the fact that we got NO notice, they asserted that the people who broke into our apartment were "bonded" so we have no reason to be angry. I hope you don't leave your marital aides out in the bedroom or maintenance knows your kinks now. Like others have said, it's a step up from a frat house. It could be nice if they made some effort but tenants are just wallets to Holland Residential Communities. Check out some of their other property reviews if you doubt me.
If i could give half a star I would. Basically what the person before me posted, I have gone through. Every time I try to get ahold of the office staff, no one answers or bothers to call back. I called a week ago for the florcent light in my kitchen not working, and still haven't gotten a call back confirming when they will have maintenance come and fix it. Apparently they have no one for the last week. Half of the outlets in my apartment doesn't work. We've had people knock on our door and run away multiple times, people party all the time and you can hear it through the windows and walls. NEVER ANY PARKING. EVER. Why not have enough parking to accommodate your residents or assign parking per building?? It is such a hassle when you have an infant and you have to park 3 or 4 buildings away. I adore my apartment, but I hate the lack of support with offices managment, lack of parking, the gym is never stocked, thin walls, and dog poo everywhere.
I have lived in these apartments for three yrs. The staff is always very nice and I really like them, however these are the issues that I have had. Two of the reasons I moved in here is because they have bags to pick up animal waste and cups in the fitness center with water. The cups are almost out once a week, I do not understand why it is not checked nightly to see if they should be restocked. The animal bags run out often as well. At times it has been a few days in a row. Shouldn't that be part of where the pet rent goes towards? Why would it be out for days in a row? The property has animal waste everywhere, esp in the back of the buildings. I have had a overhead light that maintenance cracked in the kitchen about 2yrs ago when he was switching the bulb. At the time they did not have any in stock to replace it. I brought it up 3 times...after almost 2 yrs I have gave up on that. It is still CRACKED...It should have been their job to call me anyways, I mean why does the tenant need to keep calling. They should have ordered it and then called me when it came in....The walls are very thin. From above I can hear ppl going to the bathroom, alarms going off, and normal walking. I have had 2 sets of bad neighbors above me. When I complained about it I was told I need to call the police if it is after hours...I must have made 8-10 police calls/reports within 6 months. With the fighting and violence above I was awake sometimes until 4 am and constantly woken up at night. Two times I called out sick for work because I had no sleep. Finally about after 6 mnths of dealing with it I was told they were not going to extend the lease. Within those 6 months I was offered nothing and always told to call the police. It did me no good and I received little help. I understand the walls are thin and you can constantly hear the beds squeak above you and walking but screaming and banging on walls and slamming doors is another thing....it was a very long 6 months. Other issues I ran into when I first moved in was that things had happened on a Friday and maintenance was out until Monday and I would have to wait. Once my dryer broke and the other was that the smoke alarm was beeping and I could not reach it. Both times I was told that was not a maintenance emergency and would have to wait until Monday, mind you it was early Friday when I called. The parking can be a nightmare at night and the parking can be limited. Since I have been here I have had a towing sticker placed on my car 7 times, I was in the resident parking and had my parking sticker on.The tow truck stickers are very hard to get off and very bright. I was not the happiest to have to drive to work that way because of not having enough time to remove it in the morning.. I had it placed on my car by Kerry when I had moved in here. Later down the road I was told to switch it to the front of my car and still got 2 more towing stickers. All in all I have liked my apartment but feel after living here and always paying on time they should value those kind of residents and help the best they can....
Amazing staff and a great neighborhood.
The apartments are spacious and nice! Great outdoor storage area. Management and maintenance have been kind and helpful. A very affordable place for the location!