Terrible Customer Service, Terrible ventilation on the third floor apartments and terrible maintenance overall terrible
I have been living at South Terrace going on 3 years and the first 2 years here were amazing, and then the staff in the front office changed and the apartment complex slowly started to go down hill. The first issue came when my apartment flooded and I called up to the front office to let them know and all they did was send people out to vacuum up the water and put fans under my carpet. This not only did NOT fix the issue, but the flooding happened not once but twice more. The third time was just recently and this time the water had feces in it (disgusting, I know). The last time it happened they told me there was nothing they could do, but this time I was going to make sure they did something. I had to call the city on them and the city came out to investigate the issue. They discovered that a pipe in the ground had busted and every time it got backed up, it caused my apartment to flood. I think it is really sad that it took me calling the city of DURHAM before they decided they would do something about this issue. I am still debating weather I should report them as slumlords or not, the city told me I have every right to. I would give my first two years here 4/5 stars, however, I can't say the same anymore. This is suppose to be an upscale, gated community (even though the gate never works smh), but yet it seems that this new management team only cares about a dollar and not the living standards at South Terrace.
Worst place I have ever lived in. The management team is terrible. You have to park 1/4 mile away from where you live because management has done a piss poor job. They started towing cars ($200) if you park on the curb trying to park near where you live. It would be lunacy to give them 1 star but you have to on this system. When I initially moved in I asked Juna if we could switch from a 2 bedroom to a 3 bedroom and she stated "NO" because she did not want to redo the paperwork. Just plain lazy. No customer service whatsoever. Loud music, 4 - 5 students in 2 bedroom units. Trust me, don't do it. People drop their mattresses, old TV's, & furniture off right at the exit where everyone can see it. There was a break-in in one of the units in the building I lived in & you could hear the neighbors above fussing all night long. I am so happy to be out of there.
I have lived here six months and I would NOT recommend this apartment complex. The management appears to be actively trying to make its tenants' lives more difficult. They have screwed up my rent for four months running, continually trying to charge me for a two bedroom apartment although I rent a one bedroom. In addition, they refused to comment or give any instructions when the utility company screwed up and accidentally issued two bills with the same due date. In addition to being completely untrustworthy with money, they also strictly enforce towing. Guests are required to register with the office before parking in visitors' spots. However, if a guest arrives after the office is closed, they are unable to obtain a visitor permit, and their car will still be towed. I have also never before lived in a complex that refused to accept packages, and it is an extreme inconvenience, as I am now required to pick up each and every package at the post office, which, surprise surprise, is only open during regular business hours, when I am at work across town. In addition, the building has been infested with roaches since I moved in, and the infestation shows no signs of abating.
I highly recommend these apartments! This is our first time living on a non-top floor, but so far it hasn't been too bad (3 weeks). We can hear our neighbors when they walk "heavy" but its no where near as bad as other apartments I've visited. They have 9ft ceilings, tile entry way (our dog LOVES it), HUGE master bedroom, bathroom, and closet, and balcony access from both the sunroon & bedroom. LOTS if cabinet space in the kitchen with big roomy drawers. All for a seemingly low price for the area. Near grocery stores (but nor really walking distance), a city dog/baseball park (and a small run on property) & the tobacco trail. Overall we love it here! Takes about 15 min to get to downtown.