I would not recommend this complex to anyone. I am so fed up with this complex. It is the worst I have ever lived in. The customer service is terrible. If you complain, they get rude with you and will ignore you to do other tasks. Their office hours are not conducive to working professionals. Many times there isn’t anyone in the office during office hours anyway. I have pest control come in once a month because there are bugs everywhere. My air conditioning unit keeps breaking. They are charging me their renters insurance when I already have insurance and have provided verification to them and their corporate office multiple times. However, they continue to charge me and will not refund me. That argument has been going on for almost 5 months now. I imagine they are scamming other tenants with the renter’s insurance issue as well.
I've only been here let's say 7 days and I like the neighbors. The kids love the pool and I love to walk the trail. The 3 bedroom design is unique enough that we enjoy it. The downside so far has been that when I have questions I feel a bit rushed by leasing office staff frequently expressing how busy they are as if I am totally foreign to what being busy is (being a single-mom) with a serious full time government job myself. I am hoping that these responses change as the moving in-out of the complex decrease. Nice eye candy around here too perhaps the exercise room contributes to that.
Terrible Customer Service, Terrible ventilation on the third floor apartments and terrible maintenance overall terrible
I have been living at South Terrace going on 3 years and the first 2 years here were amazing, and then the staff in the front office changed and the apartment complex slowly started to go down hill. The first issue came when my apartment flooded and I called up to the front office to let them know and all they did was send people out to vacuum up the water and put fans under my carpet. This not only did NOT fix the issue, but the flooding happened not once but twice more. The third time was just recently and this time the water had feces in it (disgusting, I know). The last time it happened they told me there was nothing they could do, but this time I was going to make sure they did something. I had to call the city on them and the city came out to investigate the issue. They discovered that a pipe in the ground had busted and every time it got backed up, it caused my apartment to flood. I think it is really sad that it took me calling the city of DURHAM before they decided they would do something about this issue. I am still debating weather I should report them as slumlords or not, the city told me I have every right to. I would give my first two years here 4/5 stars, however, I can't say the same anymore. This is suppose to be an upscale, gated community (even though the gate never works smh), but yet it seems that this new management team only cares about a dollar and not the living standards at South Terrace.
I have lived here six months and I would NOT recommend this apartment complex. The management appears to be actively trying to make its tenants' lives more difficult. They have screwed up my rent for four months running, continually trying to charge me for a two bedroom apartment although I rent a one bedroom. In addition, they refused to comment or give any instructions when the utility company screwed up and accidentally issued two bills with the same due date. In addition to being completely untrustworthy with money, they also strictly enforce towing. Guests are required to register with the office before parking in visitors' spots. However, if a guest arrives after the office is closed, they are unable to obtain a visitor permit, and their car will still be towed. I have also never before lived in a complex that refused to accept packages, and it is an extreme inconvenience, as I am now required to pick up each and every package at the post office, which, surprise surprise, is only open during regular business hours, when I am at work across town. In addition, the building has been infested with roaches since I moved in, and the infestation shows no signs of abating.