I WISH that the reviews below were a hyperbole and that I had some good words for this complex, but, unfortunately, the good is in the location, not in the complex itself. The disregard for management and customer service is tragic. There is ONE male member of the staff that I trust to uphold and research his information before he provides it, and the rest, including the manager, are beyond help. It generally takes days for them to respond to inquiries, and almost two weeks to review billing issues. There was a rent payment mishap that was their fault, but they still forced me to pay almost $100 in late fees, late fees that they notified me of a week-ish AFTER they began charging me for each day. Maintenance is one that I don't have too much to complain about - sometimes they take days to respond, and, at times, it takes them minutes. They've never been rude to me, and they've resolved the issues that've landed on my lap. To notify them of an issue, you have to call a third-party who asks for your state and city, so the complex does not use it's own maintenance company, which could be why there is a HUGE breakdown in the appearance of the complex. Before we moved in, we were told that our apartment was ready to go. TWO DAYS before we moved in, moving company called, money for the move exchanged, Alexan called to say that we can't move in as the carpet wasn't finished and it needed a lot more work. I was in an emergency situation where it was unsafe for me to stay at my apartment at the time, and, again, promises were made to moving companies and my help, so I couldn't off and cancel on them two days in advance. Alexan decided that we could stay in a different apartment for a week, then move all of our stuff AGAIN into the apartment that we rented originally. I paid for a moving company to come out twice to move all of our stuff because Alexan promised us a place to live and broke contract before we even moved in. The state of the apartment is... lacking. When they say this is a luxury apartment complex, they are full of it. I came from a luxury complex - this is nothing like it. Plastic bath tubs with rusted drain covers that don't cover the drain enough, dents in the doors (one that looks like a Flux Capacitor), hot water that runs ridiculously slow, hardly any parking at night, plastic window frames, cheap, broken blinds, worthless patios, cheap appliances, poor management, and, oh man, do they make you pay for all this "luxury;" apartments around here, due to gentrification, cost ~$500-800 LESS than Alexan, and you receive about the same features, and slightly less space. Now, the security. This is a gated community. Rather, it WOULD be a gated community if the gates worked most of the time, and the homeless weren't squatting in the trash areas and apartments. The FIRST night I stayed here, I was walking up to my apartment after barely finding parking in the parking lot, at night (I'm not a big girl, and I'm honestly scared walking around here alone at night), and as I was walking up, I looked into the second story and saw a guy take a swig out of a beer can. He looked at me, I looked at him, pause, and the guy ROUND-HOUSE KICKED the window out at me, hitting some cars on the way down. I called the cops and they said he was "just another squatter" in this unclaimed apartment. People do this all the time. The cops are here almost every night, and they're usually checking inside apartments and the trash areas for squatters. I've called the cops quite a few times to report noise, and they respond enormously and with understanding every time. When I called the complex to report it, again, they took days to respond, and when they did, they said that there's nothing they can do. The cops here are incredible; the management, useless.
If i had the opportunity to rate this place less than a one i certainly would do that!!! The staff is Rude and don't know their own policies and when you ask for the manager they always say that he/she is not here or we don't know when they will be back especially when they know that they are in deep trouble... Their security system is the worst thing ever and they never admit it. I have been living in this place for about 4 years and they are getting worse and worse each year... You have to go and come more than once asking about something because the staff is sooo lazy to give you full information on what you need and most of the time they give you wrong information... Worst of all they once changed my friend's door lock without taking his permission to enter the apartment and without calling him or emailing and one of their working staff actually extinguished his cigarette on the kitchen counter!!! Above that they were closed when he came back home!!!!! This place is a Total trash do not move into here... The staff over here is ruining the company's reputation BADLY!!!! With zero management... Their idiocy takes them to changing the number on the packages and assign them to other apartments by scratching on the original apartment number on the receipt, and when you ask about your package they simply say it hasn't arrived!!!!! This place is not Safe AT ALL!!!!!!!!!
I have lived here for 2 years. the only reason why I tolerate it is because the location is perfect for school (I got to Metro) and I hate moving. I can't wait to move once I graduate this year. Everything about this place is dumb, their staff is rude, I just found out that they hire temps, so that's why no one ever knows whats going on. They were good for about 5 months, and then went back to being a dumb. They have a bad homeless situation, and they don't even care about it. SAVE your money and find somewhere else to live...soooo not worth it!!!!
The day I moved into this place not only did they not provide me with a mailbox, I also had no access to the garage I was paying for. Walking into my apartment the ceiling in the kitchen was peeling, there was gunk and stains all over the bathroom, the vent was so dirty dust was sticking out of it, my dryer and washing machine were not even hooked up, I had flies and ants, my walls had water damage,my blinds were broken,several lights were out, my dishwasher spit out disgusting dirt filled water and to top it off for 3 weeks my water heater was broken. Not only that, one morning while I was about to leave for work BOTH of my fire alarms went off for 2 hours straight and no one showed up not even the fire department. When I reported that my water heater wasn't working the people told me just to manually turn it on myself every day but it would take an hour for the water to actually heat and when they finally did 'replace' the heater that one was broken as well. I can't even use my dishwasher cause all it does is spit sewage water over my dishes and when they said they were going to replace it with a new one they NEVER did. They give you a key card so only residence can enter the building but the doors are always broken which results in homeless sneaking in and breaking into the storage units or attempting to break into the apartments.We pay over a thousand dollars for a place that isn't even worth the money. They may doll up their show apartment to make it look clean and worth your money but it's all fake. DO NOT move into this apartment complex it's complete trash.
the staff rude, they don't understand anything we say, the only thing they want is $$$ iv been living here since 2011, and now telling me that i have eviction notice just because i pay full amount. second of all they changed the policy without informing us at beginning, now telling us to pay 1300$ for what? we already paid 1400 for the 1 month advance. the staff before were way more easy and friendly now I'm telling you they are rude don't care about you