I'm wondering if their company motto is "Do as little as possible." The office staff was great until we signed the lease and then it was like we had the plague. If we went in to collect a package, we were ignored for at least 5 minutes. When we had an issue with black mold, it took two months and repeated reminders to get them to come look at things. When it was finally fixed, we couldn't use that bathroom for a week. We asked for a break on rent for the month (because we couldn't use a vital part of the apartment) we were told it was recorded as a three day job, so no. When we were signing the lease, the staff offered a bond agreement with non-refundable $87 payment in lieu of a security deposit. It was presented as an either/or: pay the bond which won't be refunded or pay the deposit, which could be. That they worked the same. So we paid the $87. Then we moved out, cleaned the apartment. But that bond agreement is free money for them. It didn't replace the security deposit, it wasn't deducted from the cleaning bill. When I called the Greystar "Customer service" line, I was completely dismissed by the manager there. (this was after being on hold for a good 10 minutes) And to add to all this mess, we moved out, and now have to pay the power bill for the month AFTER we moved out. When i called the front desk about this, Bethany gave me the Greystar signature professional brush off.
Don't move here, you will regret it. The only good point to this place is the location to light rail. The staff is wildly unhelpful and unwilling to listen when issues arise, it takes an act of Congress for maintenance to repair anything, and they surprise you with a over rated bill to have your apt clean after move out. Half the apt didn't have light bulbs and there was mold under the master bathroom sink, which took months to get cleaned up. Then management charged me for those missing light bulbs we had replaced.
My wife and I moved in a year ago (June 2014) and have mostly loved it. They recently switched management and I think that’s gotten rid of most of the complaints I see in the reviews. The complex is relatively clean and welcoming, the staff is friendly, and the couple of times we needed it, the maintenance was prompt. The location is the selling point, though: right on the light rail and only a 20 min ride from 16th St Mall and downtown.
Worst apt I have ever lived in; I liked the layout of the apartment itself; but there were homeless people sleeping in the hallways at night, my neighbors were drug dealers who listened to their music late every night, and I have a rodent infestation. Most of the people in the office had little empathy for the concerns I brought up to them, and didn't take much consideration to what I was saying. A few of the front office staff was helpful. More money than it's worth.
I WISH that the reviews below were a hyperbole and that I had some good words for this complex, but, unfortunately, the good is in the location, not in the complex itself. The disregard for management and customer service is tragic. There is ONE male member of the staff that I trust to uphold and research his information before he provides it, and the rest, including the manager, are beyond help. It generally takes days for them to respond to inquiries, and almost two weeks to review billing issues. There was a rent payment mishap that was their fault, but they still forced me to pay almost $100 in late fees, late fees that they notified me of a week-ish AFTER they began charging me for each day. Maintenance is one that I don't have too much to complain about - sometimes they take days to respond, and, at times, it takes them minutes. They've never been rude to me, and they've resolved the issues that've landed on my lap. To notify them of an issue, you have to call a third-party who asks for your state and city, so the complex does not use it's own maintenance company, which could be why there is a HUGE breakdown in the appearance of the complex. Before we moved in, we were told that our apartment was ready to go. TWO DAYS before we moved in, moving company called, money for the move exchanged, Alexan called to say that we can't move in as the carpet wasn't finished and it needed a lot more work. I was in an emergency situation where it was unsafe for me to stay at my apartment at the time, and, again, promises were made to moving companies and my help, so I couldn't off and cancel on them two days in advance. Alexan decided that we could stay in a different apartment for a week, then move all of our stuff AGAIN into the apartment that we rented originally. I paid for a moving company to come out twice to move all of our stuff because Alexan promised us a place to live and broke contract before we even moved in. The state of the apartment is... lacking. When they say this is a luxury apartment complex, they are full of it. I came from a luxury complex - this is nothing like it. Plastic bath tubs with rusted drain covers that don't cover the drain enough, dents in the doors (one that looks like a Flux Capacitor), hot water that runs ridiculously slow, hardly any parking at night, plastic window frames, cheap, broken blinds, worthless patios, cheap appliances, poor management, and, oh man, do they make you pay for all this "luxury;" apartments around here, due to gentrification, cost ~$500-800 LESS than Alexan, and you receive about the same features, and slightly less space. Now, the security. This is a gated community. Rather, it WOULD be a gated community if the gates worked most of the time, and the homeless weren't squatting in the trash areas and apartments. The FIRST night I stayed here, I was walking up to my apartment after barely finding parking in the parking lot, at night (I'm not a big girl, and I'm honestly scared walking around here alone at night), and as I was walking up, I looked into the second story and saw a guy take a swig out of a beer can. He looked at me, I looked at him, pause, and the guy ROUND-HOUSE KICKED the window out at me, hitting some cars on the way down. I called the cops and they said he was "just another squatter" in this unclaimed apartment. People do this all the time. The cops are here almost every night, and they're usually checking inside apartments and the trash areas for squatters. I've called the cops quite a few times to report noise, and they respond enormously and with understanding every time. When I called the complex to report it, again, they took days to respond, and when they did, they said that there's nothing they can do. The cops here are incredible; the management, useless.