Apr 05, 2016
FULL REVIEW ON YELP!!!! On a Monday in January I received a phone call around 1pm stating that there was a leak on the third floor and they needed to enter my apartment to see if it went through (I lived on the first floor). Of course, I stated that was fine and that was that, I hadn't heard anything else from them. Around 4pm after work I went to my apartment and to my surprise there was water STILL coming into my apartment and pouring over my TV, flooding my bedroom, bathroom, and closet. I immediately called the front desk and asked them if they ever came into my apartment as it was still flooding. She stated she didn't know and would call maintenance. The maintenance department then came down to my apartment to take a look. They told me they couldn't get into my place because the top lock was locked…which was weird because the key worked on both. They told me someone would be coming by to rip up the carpet that night and then they would patch up the dry wall after it was all dry. After that incident I did not stay at my house because they had loud fans running through my whole place to try to dry everything out. No one contacted me from the apartment complex regarding what was going to happen after this and I had to basically hunt them down for them to tell me that they had no information. I came home on Sunday morning, 6 days after the incident, to all of my furniture moved and my apartment completely gutted. The drywall was completely gone in my bedroom and I DIDN'T RECEIVE EVEN A PHONE CALL. The third party contractor came in and I immediately asked what was going on. He seemed very confused on how I had no idea and grabbed his manager. Upon speaking to his manager he stated that he thought someone was going to call me as everyone else that was effected received a call and mostly already moved out of all their places. I expressed my immediate concern that no one even called me and that he stated my apartment would not be finished until 3-4 weeks. I requested for someone to call me immediately. I happened to have a phone number of the maintenance department and he stated as well he thought someone was calling me. On Monday, I still had not heard from anyone so I started to become very frustrated and went into the office. Brittany was in the office and stated that Melissa (the leasing manager) was on the phone and willing to talk to me. I immediately started to tell her how I was extremely frustrated and could not even live in my apartment because of what they did and they did not even ask permission, which was against the lease agreement as this was 6 days after the event and they had notified everyone BUT me. She began to tell me, "I don't want to hear it, we are going to let you out of your lease." I tried to explain to her that wasn't the point and that they violated my belongings, space, and the lease when she rudely interrupted me and started yelling at me stating that if I want out of my lease I have to be out by the next morning at 8am. Keep in mind she was telling me this at 4pm. I told her that was not possible and she told me if I want out of my lease I better be gone and hung up on me. Needless to say, the management at Greystar got involved and I am out of that hell hole and away from those RUDE, INCOMPETENT, people. Oh and by the way, I didn't have to be out at 8am the next day…I would NEVER recommend this place to anyone. The price may be good but it's not worth it for people to treat you terribly.
Apr 01, 2016
Let's start with the good. Little noise, decent size, allows some pets and washer/dryer provided in the apartment. Right next to the train station. Gym is within a 5 minute walk. Now that that's out of the way let's get into why I would never recommend anyone live here. When I toured the place they showed a different model and stated how they all come with full a full balcony. They dont. They're all tiny balconettes that you can put a bike on and that's it. The tour showed a kitchen closet that had shelving in it. We were told they all come like that. They dont. It's an empty closet with no shelves. I asked and we're told "you can buy some shelves and install it if you like." When we asked the leasing office it just so happened that the woman who toured us transfered out so there isn't much they could do. It just kept getting worse. My water heater was broken when I moved in and has had to be repaired 3 times in 5 months. It just broke again and it was temporarily fixed but wont be totally done until tomorros. I was never given a trash can for the trash valet. I asked and they said they were all out but that we could leave the trash in the hall and we wouldn't get a fine. We got several passive aggressive notes on our door in the morning with our violations highlited. It was taped up for all our neighbors to see. The trash vallet sometimes doesn't pick up the trash but if you happen to leave your trash out past pick up you better believe you'll get a fine. Paying rent on the weekend? It better be in one cashiers check or they'll make you pay online where you get charged a convenience fee of $50. You can't split the payment in half online unless the manager posts your check...which they won't since they don't work weekends. I moved in and had damage in several areas that were reported immediately. It took 4 months to get one thing fixed. My dishwasher clogged and spewed dirty water onto my dishes. According to greystar (who is just a call center) my maintenance people don't think it's an emergency to have dirty water standing in my dishwasher so it's been broken since Friday and wasn't replaced until Wednesday. The grill outside was advertised as open year round...as long as you supply your own propane I guess since the propane has been empty since September and it's now Janurary. The jets in the hot tub have never worked. Not once. There are Walmart shopping carts everywhere outside. Homeless people bug me for my money when I step outside my building. The bar across the street was advertised as a great place for karaoke and meeting people. Dear god, it's a dump and is always advertising new management. The security doors that lead into the complex have been broken since I moved in. You can pull them open without using your door FOB. And if your lucky, you can just find one that doesn't latch shut at all and just swings open in the breeze. My first week I told the leasing office. They recommended I submit a workorder. I guess it's the tenants job to keep up with the actual building instead of just their apartment. They use temps in the office so nobody is ever held accountable. It is by far the worst place I've ever lived. Nothing is ever taken care of in a timely manner. I'm reasonable but nobody who pays 1600 for a 2 bedroom IN ENGLEWOOD should have to wait 4 months for something simple to be fixed. Seriously, the repair kit at home depot cost less than 3 dollars. And before you ask why I just didn't do it myself (aside from my reason being I'm paying rent where repairs through the property are in my lease agreement) I didn't want to damage the walls further or have to buy a stud finder. Nobody should have to go the weekend without having a working dishwasher. The only thing this place is quick about is evicting people. I was late ONCE by LESS THAN A DAY and I had a nice letter taped to my door saying that if I didn't pay in 3 days I'd be evicted. Hey, I get it. We have to pay to live here. Pretty standard. But when that's the only thing that gets a prompt response you quickly learn where you stand.
Jan 18, 2016
If you're looking for a place to live DO NOT move to the Alexen City Center. Due to their incompetence, my friend's car got towed this morning. Out of all the people in this building that work her, I only like ONE personal. He's a maintenance man. The trash people are pretty cool too. But other than those few people, it's honestly not worth it. The rooms are beautiful and the location is great, but those are the only great things. If you're living in the 801 building, where I live, you have little to no parking. That parking fills up between 6-8 PM. We have a "visitor parking" that gets full just as quick. Our only options are to park in the Wal-Mart parking lot. My friend was parked there for at least half a night last night. WalMart towed the row of cars closest to our apartment building. They alerted us that the Alexen was supposed to give us notice. They did no such thing till the morning of. It was a piece of paper on the cars' windshields. We never once saw the paper or notice otherwise. We would have never known if our roommate and friend didn't alert us a white car was being towed. That white car was my friend's. This so called "notice" did nothing. In the 901 building, another friend of mine, whom already went to social media, had his bathroom flooded and a hole in his roof. Not only was his apartment damaged, but the two rooms below his and beside his. The same problem happened to another set of rooms as well. These are all recent events. Is this really a place you want to live? They only do something when you head to social media. Any other time they don't do anything. Do not put yourself in this situation my friends. AVOID THE ALEXAN CITY CENTER. TAKE IT OFF ANY LIST YOU HAVE. I personally live here and I know these events first hand. Don't live them yourself. I've read other reviews, and I have to agree with them. Please don't be a fool and move here. I'm a college kid stuck living here because this is my "student housing". I would honestly prefer to be living in our old housing apartments where life was horrible.
Jul 06, 2015
I'm wondering if their company motto is "Do as little as possible." The office staff was great until we signed the lease and then it was like we had the plague. If we went in to collect a package, we were ignored for at least 5 minutes. When we had an issue with black mold, it took two months and repeated reminders to get them to come look at things. When it was finally fixed, we couldn't use that bathroom for a week. We asked for a break on rent for the month (because we couldn't use a vital part of the apartment) we were told it was recorded as a three day job, so no. When we were signing the lease, the staff offered a bond agreement with non-refundable $87 payment in lieu of a security deposit. It was presented as an either/or: pay the bond which won't be refunded or pay the deposit, which could be. That they worked the same. So we paid the $87. Then we moved out, cleaned the apartment. But that bond agreement is free money for them. It didn't replace the security deposit, it wasn't deducted from the cleaning bill. When I called the Greystar "Customer service" line, I was completely dismissed by the manager there. (this was after being on hold for a good 10 minutes) And to add to all this mess, we moved out, and now have to pay the power bill for the month AFTER we moved out. When i called the front desk about this, Bethany gave me the Greystar signature professional brush off.
Aug 06, 2015
3 year resident - CAVEAT EMPTOUR! Let me share my recent lease renewal experience at Alexan City Center - which will be my last. When I signed my first lease in July 2013 there was a minor rental concession included to account for several issues with my unit, namely: • 'Bait & Switch'- sold a unit with a balcony (a key consideration), found out after signing lease actual unit had balconette and no units with balcony available • Undersized covered parking spot, and no alternative spots available The concession was extended in 2014 to address the fact there were still no large covered parking spaces available. On top of that my onsite storage unit was burglarized – which the police indicated was a regular occurrence at the property, and could be prevented by installing security cameras – this has yet to be done or even considered. While I understand Greystar requires residents to have renters insurance, which I had, the property manager at the time said they recognized how big an issue this was for the property and was willing accommodate for the inconvenience moving to a ‘more secure’ storage unit. Unfortunately, that ‘more secure’ unit was also broken into a few weeks ago, this time around the police suggested the frequent nature of these incidents around the property were the result of internal lapses in security/hiring policies. I brought these concerns to the attention of the new onsite property manager a few weeks ago when I saw the concession wasn’t included in the letter detailing my renewal options, and I must admit I was taken aback by her response – effectively, ‘you can move if you don’t like it….’