Jan 18, 2016
If you're looking for a place to live DO NOT move to the Alexen City Center. Due to their incompetence, my friend's car got towed this morning. Out of all the people in this building that work her, I only like ONE personal. He's a maintenance man. The trash people are pretty cool too. But other than those few people, it's honestly not worth it. The rooms are beautiful and the location is great, but those are the only great things. If you're living in the 801 building, where I live, you have little to no parking. That parking fills up between 6-8 PM. We have a "visitor parking" that gets full just as quick. Our only options are to park in the Wal-Mart parking lot. My friend was parked there for at least half a night last night. WalMart towed the row of cars closest to our apartment building. They alerted us that the Alexen was supposed to give us notice. They did no such thing till the morning of. It was a piece of paper on the cars' windshields. We never once saw the paper or notice otherwise. We would have never known if our roommate and friend didn't alert us a white car was being towed. That white car was my friend's. This so called "notice" did nothing. In the 901 building, another friend of mine, whom already went to social media, had his bathroom flooded and a hole in his roof. Not only was his apartment damaged, but the two rooms below his and beside his. The same problem happened to another set of rooms as well. These are all recent events. Is this really a place you want to live? They only do something when you head to social media. Any other time they don't do anything. Do not put yourself in this situation my friends. AVOID THE ALEXAN CITY CENTER. TAKE IT OFF ANY LIST YOU HAVE. I personally live here and I know these events first hand. Don't live them yourself. I've read other reviews, and I have to agree with them. Please don't be a fool and move here. I'm a college kid stuck living here because this is my "student housing". I would honestly prefer to be living in our old housing apartments where life was horrible.
Jul 06, 2015
I'm wondering if their company motto is "Do as little as possible." The office staff was great until we signed the lease and then it was like we had the plague. If we went in to collect a package, we were ignored for at least 5 minutes. When we had an issue with black mold, it took two months and repeated reminders to get them to come look at things. When it was finally fixed, we couldn't use that bathroom for a week. We asked for a break on rent for the month (because we couldn't use a vital part of the apartment) we were told it was recorded as a three day job, so no. When we were signing the lease, the staff offered a bond agreement with non-refundable $87 payment in lieu of a security deposit. It was presented as an either/or: pay the bond which won't be refunded or pay the deposit, which could be. That they worked the same. So we paid the $87. Then we moved out, cleaned the apartment. But that bond agreement is free money for them. It didn't replace the security deposit, it wasn't deducted from the cleaning bill. When I called the Greystar "Customer service" line, I was completely dismissed by the manager there. (this was after being on hold for a good 10 minutes) And to add to all this mess, we moved out, and now have to pay the power bill for the month AFTER we moved out. When i called the front desk about this, Bethany gave me the Greystar signature professional brush off.
Aug 06, 2015
3 year resident - CAVEAT EMPTOUR! Let me share my recent lease renewal experience at Alexan City Center - which will be my last. When I signed my first lease in July 2013 there was a minor rental concession included to account for several issues with my unit, namely: • 'Bait & Switch'- sold a unit with a balcony (a key consideration), found out after signing lease actual unit had balconette and no units with balcony available • Undersized covered parking spot, and no alternative spots available The concession was extended in 2014 to address the fact there were still no large covered parking spaces available. On top of that my onsite storage unit was burglarized – which the police indicated was a regular occurrence at the property, and could be prevented by installing security cameras – this has yet to be done or even considered. While I understand Greystar requires residents to have renters insurance, which I had, the property manager at the time said they recognized how big an issue this was for the property and was willing accommodate for the inconvenience moving to a ‘more secure’ storage unit. Unfortunately, that ‘more secure’ unit was also broken into a few weeks ago, this time around the police suggested the frequent nature of these incidents around the property were the result of internal lapses in security/hiring policies. I brought these concerns to the attention of the new onsite property manager a few weeks ago when I saw the concession wasn’t included in the letter detailing my renewal options, and I must admit I was taken aback by her response – effectively, ‘you can move if you don’t like it….’
Cassidy James Blaede
May 28, 2015
My wife and I moved in a year ago (June 2014) and have mostly loved it. They recently switched management and I think that’s gotten rid of most of the complaints I see in the reviews. The complex is relatively clean and welcoming, the staff is friendly, and the couple of times we needed it, the maintenance was prompt. The location is the selling point, though: right on the light rail and only a 20 min ride from 16th St Mall and downtown.
Jun 30, 2015
Don't move here, you will regret it. The only good point to this place is the location to light rail. The staff is wildly unhelpful and unwilling to listen when issues arise, it takes an act of Congress for maintenance to repair anything, and they surprise you with a over rated bill to have your apt clean after move out. Half the apt didn't have light bulbs and there was mold under the master bathroom sink, which took months to get cleaned up. Then management charged me for those missing light bulbs we had replaced.