I have lived in both the both the apartments and town homes. Throughout the years I've gotten to know the staff on a personal basis and can say that they make every effort to ensure that any and all maintenance needs are met. I've also been here through the latest management transitions and been able to observe the numerous upgrades externally and internally to the units. The office staff and service agents diligently and with efficiency to addressing work requisitions so as not to inconvenience renters any more than is absolutely necessary.
It's been almost a year since my husband and I have lived here and we love it! The leasing staff has always been so helpful and accommodating regarding any minor issues we've come across. The neighborhood is peaceful and we enjoy being so close to the greenway!!! We love the location and how convenient we are to downtown or the interstate!!!! As long as we're renters, we'l continue to stay with Stewarts Ferry Apartments!
we always had a problem with roaches despite being very very clean. we also had a problem with wasps because the patio screens don't work well. staff is very cordial but I am so excited to leave this apartment complex. towards the end the staff got tired of our roach complaints so they did nothing.
(((((((SOUND-OFF))))))) September 21, 2014 7:28PM ALL SECURITY LIGHTS TO THE BREEZEWAY/STAIRWELLS IS OUT IN BUILDING (Apts. # 149 thru 156).....NO ONE SEEMS TO HAVE ANY IDEA WHY! CONTACTED MAINTENANCE ON-CALL ONLY TO BE TOLD THAT IT WAS NOT CONSIDERED AN EMERGENCY THEREFORE WOULD NOT BE FIXED UNTIL TOMORROW. REALLY! HELLO! IT HAPPENS TO BE COMPLETELY DARK OUTSIDE. WE HAVE NO SECURITY LIGHT ON THIS BUILDING NOR DO WE HAVE ADEQUATE LIGHTING ON OUR SIDE IN THE PARKING LOT FACING OUR BUILDING.... THIS IS A SERIOUS SECURITY ISSUE, NOT TO MENTION A SERIOUS LIABILITY! CONSIDERING THE FACT THAT THIS PROPERTY HAS EXPERENCED A COMPLEX FIRE IN JANUARY (next to mine that took out 8 units .... and by the way, the fire alarm systems are not connected to the Fire Department.... the fire was called in by a Vanderbilt Life Flight passing over head), SERIOUS VANDALISM IN MY AREA (in May & June), AS WELL AS A FATAL SHOOTING (Nov 2013, in an apartment breezeway) WITHIN WALKING DISTANCE FROM MY APARTMENT. THESE THREE ISSUES ALONE HAPPENED WITHIN THE PAST 11 MONTHS.....(Which by the way, we have been told that security was here for the protection of Stewarts Ferry property ONLY and we would have to call 911 if we have personal security issues.) IN THE PAST WE HAVE FOUND THAT EXPRESSING OUR CONCERNS REGARDING LIGHTING AND SECURITY ISSUES AND EVEN PARKING ISSUES HAVE BEEN ACKNOWLEDGED AND ADDRESSED WITH A "NO CARE ATTITUDE" BY THE OFFICE STAFF. PLEASE TELL ME, WHEN DO THESE PEOPLE START TAKING US SERIOUS? I'M SURE “Fogelman Management Group” WOULD FIND THIS RATHER UPSETTING, IF A TENTANT(S) FALLS DOWN THE STAIRS OR GETS HURT DUE TO THE NEGLIGENCE OF THE STEWARTS FERRY STAFF. MAY I SAY, WE ARE THE TENTANTS AND WE ARE THE REASON STEWARTS FERRY STAYS PROFFITABLE AND ITS STAFF MEMBERS GET A PAY CHECK. ALL WE ASK IN RETURN IS TO BE TREATED WITH A LITTLE RESPECT AND COMMON COURTESY IN RETURN.
I wanted to like this place, and I did for a little while. However... in my year here... NO parking. Too large of a complex for inferior management to handle. No notice if water is going to be shut off. It's an 89 acre complex, metro water services gave you NO notice at all that they had to shut off water to repair a leak that happened a week ago? Right. They're older complexes so no sprinklers, fire walls, or updated alarms. Crime is getting outrageous, and they sent out a letter that literally said "It is not our responsibility to ensure your safety, so please take proper precautions." Are you kidding me??!! Roaches are massive. The hot tub NEVER works. Management is rude any time you call after your first week here. The gym doesn't open til 10am, and closes by 10pm, IF it was even opened that day on time. I've showed up at 1pm and the chain is still on the door... Their response... Oops. I have one of the apartments that haven't been updated, and the appliances are at least 20 years old. It literally says "Old" on top of my washer in permanent marker that they unsuccessfully removed. My hot water lasts 10 minutes. After complaining, they say they can adjust it be it will cost a lot more, when I'm already paying $50/mo for a 1 bedroom! The sliding doors are poorly insulated; we've had to put a towel at the bottom bc of such a bad draft and covered the entire huge window with a quilt to even keep this tiny apartment semi-warm. Have I said enough?