It's really a home. Management were cordial and respectful, plus attentive to my complainys and issues, and gave me prompt response to any issues I have in the apartment. Also, the security here is ok. I have lived here for three years and had no issues. They would always give prior notice if any maintenance would be done. It is a good apartment. I still live here.
My husband and I have lived in Stewart's Ferry for a few months and we can honestly say we are happy with our complex selection. I know our happiness has everything to do with the physical location of our unit (Country Wood Circle). The first unit we looked at was in the back corner (where riff-raff tend to congregate) and the unit we were shown smelled moldy, had a dead red wasp in the bedroom and at least 5 small wasp nests on the inside of the roof covering the “hallway”. We knew right off the bat we would not be happy there. We asked if there was a unit closer to the leasing office available and was brought to the unit we now live in. Upon arriving at the building we did not see anything that would indicate an unsafe or undesirable area (i.e. people smoking, trash outside the units, unmaintained vehicles, etc). The unit did not smell, and was larger than the first unit we saw. We asked about smoking in units and was told it was allowed. We took the chance and moved in. We lucked out because no one smokes in their units in our building or in the “hallway” or the entrance to the building. Also, it is very quiet where we live and have NEVER had an issue with noise. The only “issues” we have experienced are (1) our new downstairs neighbors were smoking pot in their unit but we quickly addressed that with them directly and have not had an issue since, (2) the neighbor across from us was leaving their garbage outside their door overnight and we addressed that with Stewart’s Ferry leasing office and they addressed it with them, (3) we had washer, bug and garbage disposal issues and they were all addressed by the leasing office. The experience you have anywhere you live has everything to do with proximity to the leasing office and the neighbors you have. Our neighbors are quiet and, for the most part, respectful of others so our experience has been great. My husband and I looked at many places and are confident we picked the best of what we were shown. I want to add- Yes, the leasing office will close the gym or pools and not tell us. We have not had our water shut off, but the town houses have a few times since we moved in. We don't have a roach issue but those can happen anywhere and it is the responsibility of the leasing office to get to the route of the problem (where are the roaches originating from?) Our water bill (which is actually water, trash and something else) has been around $50 and we have a two bedroom and 2 full bath. I noted comments about items being stolen and crime. Theft and crime can happen anywhere. It is not the leasing office staff that are stealing from tenants... other tenants are. We receive packages almost daily and have never had an issue!
My husband and I have been very pleased with our 2/2 at Stewart's Ferry Apartments. Maintenance requests are handled quickly and thoroughly. The grounds are beautifully kept and back up to a forest. Apartment layout is great - large closets, room for multiple people to cook in the kitchen, large bedrooms and living room. We rarely hear our neighbors. The complex is a 10-15 min drive from many grocery stores and shopping, which feels long to my small town self but seems reasonable based on what I see elsewhere. The staff is AWESOME: courteous, helpful, cheerful, and very focused on making your apartment experience a good one. In the days after we moved in our contact staff member called a few times to ask if any new maintenance concerns had come to our attention and to see if we needed anything. He answered my questions and knocked out the maintenance issues right away. I was really impressed! In the initial touring and paper signing phase, I got the impression that they (unlike most places) actually have your best interests in mind. They explain fees and extras clearly, they don't pressure you, and their policies are generous bin comparison to what I heard elsewhere. There's a small discount if you're associated with Vanderbilt. A few cons (none of which bother me that much, but in the interest of balance I'm including them): lots of people have dogs, so watch where you step. The complex is big, so it's a decent drive with 4ish turns to get to our unit. The mail center is a 10 min walk if you don't pick it up as you drive in. People park on curbs and end caps and we've been nearly blocked in a few times (this appears to be an idiosyncracy of Nashville in general). There are bugs because the forest is so close, and I've killed a few large spiders but never felt overrun. (I think they'll spray if you ask.) Note on rent: most Nashville apts, including SF, are on a rent calculation system that takes into account the current occupancy and lease expiration to determine the rate you are quoted on the day you tour the property. This means the prices change day to day until you put down a deposit to secure your rate. What you see online or in reviews probably isn't super accurate. (Once you put down your deposit, you lock in the rent rate and pay that rate + water and maybe some other stuff monthly stuff.)
I have lived in both the both the apartments and town homes. Throughout the years I've gotten to know the staff on a personal basis and can say that they make every effort to ensure that any and all maintenance needs are met. I've also been here through the latest management transitions and been able to observe the numerous upgrades externally and internally to the units. The office staff and service agents diligently and with efficiency to addressing work requisitions so as not to inconvenience renters any more than is absolutely necessary.
Lived here for a year. Great place to live. Right on the Greenway.