I have lived here for about 9 + months. My wife and I love it. The staff are very friendly. What i really love is the fast response from the maintenance staff. Example: I submitted a work order around 10 pm And the following day they completed the request. It's quiet and calm. My overall experience is 5 stars because i have quite neighbors and we keep to ourselves and so do they. Camden keep up the great work.
@ Response From The Owner Hey there, tenant number 2 here... It seems like we an issue as far as Camden's records go. So let it be clear that everything I'm about to type has been said to management.... So the top latch wasn't locked the FIRST time we were broken into.... Now as far as the second, third & fourth goes is a different story... So the second time... I was here at my apartment in the courtyard checking out the sunset & I saw a guy in a dark hoodie walking down the drainage ditch all sketchy like and I decided I should go inside being that I had already been robbed once at this point. Luckily my friend was inside so I wasn't alone.... About two or three minutes of being inside I heard a noise down my stairway that sounded like someone was trying to unlock my door with a pick or something.... Thinking there was a possibility it could be the other person who lives here I walked downstairs & looked through the peephole... It was one very large man... Fitting the same description as the neighbors had given the police the first time I was robbed... At that point my friend came rushing down to protect us.... As I ran upstairs & I called the police.... While we were both screaming out of fear at the intruders that we were calling the cops they still tried to break the door down... It was when you could actually see the cop cars that the people who were trying to break in, ran away into the ditch... .... So that was only the second time... The third time was equally as horrible.. I would be more than happily go into detail if anyone is interested in hearing it.... & like I stated before I've told the management all of this... Their solution to this was that I could move to any other Camden apartment complex without a "Broken Lease Fee"... I personally went to every other Camden location in & near Austin after that, and all of them were equally as "bad" or too expensive. After that, we didn't expect much from the management here at Camden Shadow Brook. Nothing was being done to protect our security or well-being, we were simply "given the opportunity" to relocate within their ease or live with the traumatic events that had just taken place... For instance when our door got physically broken down the 3rd attempted robbery and they told us we would get a steel door... and then come to find out once it had already been installed that it was just like the wood door like before and nothing like they had mentioned.... But thats neither here nor there.. Is it? Take what you want these reviews but please try protect yourself. I wish I had read something like this before I made my decision to move into Camden Shadow Brook.
The apartment they showed us was nice and clean and backed up to a park. On move in day they put us into an apartment that smelled like smoke. They did gave us a new one that, although they said was the same square footage, had less closet space. As soon as we moved in, we realized that the toilet leaked and there was very little water pressure in the shower. They fixed it right away, though. The nice big tub was kind of useless. Water took for ever to fill up due to low water pressure, and the hot water ran out before it was a quarter full. Also, the stopper leaked, so what hot water I did have was short lived. On a positive note, the rest of the apartment is clean and very cozy and the campus is nice. Very nice workout gyms, but they get crowded fast. Looking forward to using the nice pools in the summer, I think.
After my apartment being broken into FIVE times, thousands of dollars worth of items stolen, they denied us a steel door for our safety, have done absolutely nothing to compensate us, packages have been stolen from my front door and I'm terrified of living here. DO NOT MOVE IN TO THESE APARTMENTS. It's way to expensive & not safe what so ever. They leave the gates open all the time and like I said, my apartment that I have only been living in for 6 months has been broken into 5 times and they have done absolutely nothing to help. Terrible service & terrible community. Response to the owner, after FIVE break ins, I assure you that we are using all the locked on our door. It's ridiculous. I've had plenty of meetings with you regarding our situation & yet, nothing, absolutely nothing has been done. It doesn't seem like you care about the safety of your community, I don't see the point in continuing to have meetings when you are going to do nothing about it.
I have been a resident at Camden Shadow Brook for almost two years. In that time I have become familiar with the staff and the way the facilities are maintained. I am extremely impressed and happy with the high level of care that I have experienced. I highly recommend Camden Shadow Brook.