Jan 13, 2016
Hi, I'm giving this place one star only to write a review otherwise I wouldn't give not even a star of rating...this is why. I recently got offered a position in down town Portland and as many may know down town Portland is a very upbeat fast passé part of Portland many might agree that living there is suggested to save commute time. I was told by many that an apartment there is usually takes a long time to get into considering their waiting list which is about 1year-4 year waiting list. Insane! Regardless the rumors I thought I'd try my luck and ran into a few apartment of which one of them was The Yards At Union Station Apartments...about a few apartments I applied to...sent the rental application forms and waited. David (who goes by Dave sometimes) one of the staff employees at The Yards At Union Station called me eager to tell me that there is an apartment that matched exactly my request of space, that was available, which he said I needed to put half of the deposit down right away being approved for the application so that I don't loose it. Hal's of the deposit 150$ out of 300$. Told me I was approved with my moving date set up, December 12th. I gave my landowner 2 weeks notice of evacuation to the current place of residence and made plans to move into the new place. December 8th which was a Thursday David calls me...four days before I have to move in...he tells me that there was something that occurred and my moving was not being approved anymore. I've asked for my deposit money back and said they are not refundable...how can I know he didn't just rob me of the 150$ with many other applicants he must have said he approved, I've asked of him to show me where it states that it's not refundable and he couldn't show me on the legal paper agreement for the application. Very low morals, poor customer service skills and no work ethics!!!! I wouldn't recommend this place to anybody, the staff here is horrible. Honestly it's not the money what bothers me mostly but the way he handled the situation was very unprofessional and sad to see that this is how they make a living and how comfortable they stay thinking they are so great. Luckily I had a place that I found to stay in that 4DAYS short notice...but god forbid it was somebody that had to end up on the streets because of poor work ethic skills and the negligence of the staff there. Terrible place and I wish there was a box of no star rating.
Jan 12, 2016
DO NOT EVEN THINK TO LIVE HERE , I've never been treated disrespectfully like that , came here to see the apartment , I read the reviews , but I just said to my self , let's give it a try and see how it goes . After waiting for more than 30 mins then an employee came to me which her name was Loren and ask me , "can I help you " ? Not saying hi , good morning or etc , in fact I did say hi but she did not say hi back and then with a high volume and high tone she was talking to me , did not know how to greet people . She was totally reluctant to help me , I asked here can I see the apartment , she only show me the pictures which was not for the apartment . I you her I could see this picture online I need to see the apartment , then she sent me to her coworker which was worse than her, her name was Julian . My goodness I thought she is helpful , they both working with theirs phone while they were talking to me and not interested in helping me . I was about to say I want to pay rent and not living here for free . I would never go back there . I hope the manager sees this review and do Sth about it . If I were you would never walk in to the office coz you would be disrespected . Sincerely Yours ,
Nov 07, 2015
Currently I have only lived here for about a week. Extremely fair price for the area, my apartment was clean and in good condition when I moved in, the staff have been friendly and quick to respond to anything I have needed (granted, not much yet), and the common areas are 'clean enough'. The walls are kinda thin so I can hear at night anytime a door opens or shuts or a toilet is flushed, but that can be fixed by a pair of earplugs. I'll update my review in a few months, but so far I am very pleased for the price.
Aug 06, 2015
I worked in multifamily property management before I moved to Portland, so I expect things to be a certain way. And as good tenants, I also feel that we should be treated a certain way. When you live somewhere, you should expect to not come home to trash strewn about, stinky halls and elevators, and a small sense of unsafeness as you see some scary people wandering around. You have to think “you get what you pay for” before renting here. Yes, it looks great on the outside, and it’s a convenient location, and the rent is cheap-ish, but some of the office staff is rude, they can be slow to respond, and some do not care about anything you have to say when you walk in there. When my apartment was burglarized, the office said “I can’t believe you didn’t have locks on your window!” They did give me some locks, that was nice. When my car was broken into, same tune (car was locked, windows closed). I asked if they would pick up the glass and was told more than once that they would. Upon asking for the third time, they tell me it’s my responsibility to clean up the glass in their garage. Really? He should be cleaning the grounds anyway! Very frustrating. The grounds are constantly filthy - I’ve actually seen the groundskeeper crush a can on the sidewalk and kick it into the street. The dog disposal cans are frequently overflowing, and there’s a lot of poop on the ground that doesn’t get picked up. Only half of the lights in the courtyards work - something I’ve brought to the attention of the maintenance manager, yet still no fix. There are constantly homeless people doing these things: dumping out the cigarette disposal containers and making a mess, sleeping on the benches, yelling at the dogs. The stairwells smell like urine. The trash chutes are frequently clogged. If it’s not one thing, it’s another. You’ve been warned. Pros! They’ll accept packages for you when you’re not home and the office is open (unless they’ve closed early). Lower rent than other parts of town. Parking in the garage is nice, especially since the spots are assigned. We have a tandem spot and it’s great. The rooftops are pretty cool - nice to hang out, lay out, cook out, check out the view. I’ve got some awesome neighbors. Lots of dogs - it’s a great community of dogs and dog people. The manager is really nice, friendly, and personable.
Jul 06, 2015
C'mon ... realistic expectations, people! I've lived here twice: once in the 815 building, in a studio, And again in a 1 bedroom in the 783 building 4 years later. One - It's easy to think you're getting an income restricted apartment when you're not. So no, a $700 studio is not "low income." That's the market rate. And it's a good rate for this type of studio. The market rates are an extremely good value for this part of town and this quality of a building. Keep in mind it includes so much (water, sewer, garbage, and hot water) and the building is well enough insulated, the other utilities you pay are very low. Similar apartments in the area that are in much poorer condition advertise at lower rental rates, but then charge tons for water/sewer/garbage and the electric bill is enormous. I pay $25-65/month in utilities on top of my rent. You can call PGE and get average electric bills for apartments when you shop around - an important part of evaluating the true cost of living somewhere. The staff in the leasing office varies from person to person. A few long term people there are incredible. I've gotten really poor service from two people in the past year, too. Such is life. The manager is amazing and responsive. I've lived in a lot of different places and have never seen management that tries harder to deal with neighbors who are being less than good citizens. Yes, there is a ton of smoking - pot and cigarettes - though it's a non-smoking building. Management has been as responsive as they can be; Oregon landlord-tenant laws make it very hard to deal with that particular issue. Yes you get a ticket for parking in the back whether you're doing a good deed (like moving a friend in) or not. There are signs everywhere, it's easy and cheap to get a permit from the office, and they're more helpful than they need to be with odd situations like PODS and stuff. My permit fell off my dash once and I got a ticket, and the office helped me get it cancelled. Yes it's tricky to move in and out. The office does everything they can to help (including locking the elevator for you to use). There are aspects that need forethought and planning, or even permits with the city -- again not the fault of the apartment community. I've also experienced very rapid, professional, courteous responses to noise complaints, repair requests, etc. These buildings are exceptionally well maintained considering the age of the building and the heavy use they get. I've not rented anywhere of the same age that was in better condition. The units themselves are thoughtfully laid out given their size, and the grounds and buildings are kept up well all things considered. I hear neighbors far less than in most places I've rented. The company also doesn't nickle-and-dime the way so many do. Late fees are reasonable, deposits are lower than most places, they don't nail you for every tiny thing when you move out. Yes there is a problem with receiving packages -- this isn't because of the building management this is because of the 3rd party companies the shippers hire to deliver to this area. Those couriers are truly horrible, but what you're supposed to do is file a claim with the delivery company. If you're not home during the day, there are a ton of options for having your things delivered to you safely (I have them sent to work or to a local hub where I can pick them up). The mail is also terrible; again not the fault of GSL. The buildings on the north end are a different apartment community, by the way. "The Yards" and "The Yards at Union Station" are different communities with different populations and different challenges. And yes, there are neighbors who stupidly block up the trash chute, other neighbors who respond to this by piling trash in the trash room instead of taking it downstairs ... People who let the dogs poop in the elevator ... and the halls are incredibly hot. But I've rented at probably 20 different places and the overall experience here has been better than most. Especially for this price range.