I'm enjoyed my stay here at River Birch Apartment I've been here a year and a half the maintenance crew is great the manager is fantastic one of the leasing agents have a bad attitude and it's hard to talk to other than that they're great apartment she is dealing with the public she need to be people friendly
The living conditions at RiverBirch leave a lot to be desired for the amount of money you pay to live there. The appliances and cabinetry are outdated, sinks leak, toilets overflow, sense of mold is always present. Customer service from the management team is awful, and all you will be fed are excuses and "I'm sorry's". The management team doesn't seem to care about the residents of the community, their sole purpose there is just to collect the rent. I cannot wait until my lease is up in January! From what I have discovered, all of the Berkshire/Northland Group properties are managed this same way -- slumlords from the North.
I lived here for almost a year and a half and broke my lease after 6 months of my second lease. First year was great but customer service in the office was not the best. Right after I renewed my lease my A/C went out, manager was rude and never pleasant, workers were never knowledgeable about anything. Once I moved out I received charges that made no sense and never received any information I requested about the charges I asked for and I did provide my number with forwarding address. Prices went up which were expected but community I loved to live in did not stay the same and neither did the comfortable living conditions. Outside area was of homes were never cleaned up or presentable like spider webs, bee hives, trash on the ground, and kids always in the street with cops always in the neighborhood. Neighbors around me moved out month before I did and gave me warning of staying an extra year and they were right. If you move here come at night and listen to residents already living there once you visit the office.
The customer service is terrible. The apartments are decent, maintenance guys are nice. That's about it. I can not wait until my lease it up.
Stay away from these apartments. The only thing good about them is the maintenance. The apartments are made cheap, and if you're not on the up and up about what rights you have as a tenant what to expect from an apartment otherwise you will be cheated in every because its all about the money.