THIS PLACE IS COMPLETE BULLSHIT OUR A/C UNIT WENT OUT AND HAVE BEEN CALLING FOR ALMOST A DAY WITH NO RESPONSE MAINTENANCE STILL HASN'T CAME IT'S ALMOST 90°IN OUR APARTMENT! SINCE THE NEW MANAGEMENT SEEMS LIKE THEY CAN CARELESS ABOUT THEIR RESIDENTS MESSAGE AFTER MESSAGE I MEAN COME ON NOW. NOT TO MENTION OUR APARTMENT SMELLED LIKE CIGARETTE SMOKE WHEN WE MOVED IN WE ASKED FOR A CARPET REPLACEMENT BECAUSE I WAS PREGNANT AT THE TIME THEY SAID "NO" and offered us a carpet shampoo twice and bombed the house twice but yet every other resident who moved in got new carpet! Roach infestation mosquito infestation as well because half the time the damn ponds are over flowing and smell disgusting to the point that you don't even want to be on your patio. The gates didn't work for the longest, For the price you pay here YOU are NOT getting your money's worth nor are you living in a "LUXURY" apartment my husband and I can't wait to turn in the keys and get out!
This is the best area ever to rent! You are close to Sprouts, Starbucks, and Keegans! It has been a pleasure staying here and I am sad to leave this wonderful community, the management team, and the great service technicians behind; however, our house is completed and we must say goodbye! Our apartment is beautiful, overlooking the pool, on the second floor. The area is quiet and all our neighbors are hard working friendly people.The management team was always there for us and we became great friends. You will be missed Ocotillo Springs!
upstairs neighbors flooded my apartment...3 times in past 6 months. I've been at Ocotillo Springs on Queen Creek & Alma School for 10 years. 10 years = over $100,000 in rent I've paid. Took over two weeks for them to come and "fix" the water damage...each time. I wasn't offered a hotel. The neighbors are still there. Management refuses to kick them out. Now there is mold growing in my kitchen, all along the wall, and inside the cabinets, and it still has not been fixed. When I pressed the manager for a concrete time table, I was told I was now harassing her...They don't like to actually do their job unless it involves smiling to a prospective tenant. Any actual work will be delayed and delayed. No recourse for this inaction. The pools are a sewage green now and smell bad. The gate didn't work for the past 3 years or so, however that was fixed 2 days ago. The maintenance guys do nothing but roll around in golf carts picking items out of the trash, usually furniture. The service level is on par with a $500 apartment in east Mesa, in summary. Stay away. EDIT: Today (June 28, 2015) the manager came to my apartment with a printout of this post and showed it to my roommate. Talk about harassment. She has time to surf the net but not time to do her job. Reputation is earned, good or bad, and if she was confident with the level of service she provides and the quality of these apartments, then she wouldn't need to be checking in on what is said about her and this apartment complex. She would already know that she has done the right things.
Awesome location, Management staff and Manager Sara are very professional and friendly, they go above and beyond with service to make the residents happy. Maintenance professionals Lorne and Francisco are quick to respond and very thorough. Great spot! Rich
The management company changed right after I moved in July 2014. So far they have been great. Very responsive, and on top of things. Maintenance always comes within the week after putting in an order (based on priority). The maintenance guys are really nice and seem to care about what they are doing. The staff in the office are always there with a smile. I can't say enough about how helpful they are and ready with a good laugh! The location is fantastic as it's right in the middle of a shopping area (Albertsons, Fry's, Home Goods, etc...) with restaurants. We walk over for frozen yogurt next door. It's quiet here even though you are in the middle of a shopping area. The neighbors who I know are nice and there are a bunch of kids here that my kids like to play with. The amenities are okay, not brand new and a bit dated but it's reflected in the lower price. The larger pool is nice, but the smaller pool needs a bit of fixing, and both are slated for upgrades including a new outdoor kitchen. They are currently upgrading apartments with granite and new flooring, fixtures and blinds. So you can rent an updated apartment or a cheaper non-upgraded apartment. I've never had issues with insects in my apartment although being on the second floor certainly helps. Altogether, I've had a great experience and my family loves the location. We moved from out-of-state and blindly picked this complex from the internet due to it being the closest apartment from where we are building a house and the kids school. Even though it's been temporary I will certainly miss the staff and the neighborhood amenities. We will lose both of these when we move. A big thanks to all the staff! Especially Gwen who seemed to always be there whenever I popped in. She's very helpful and has a fantastic, warm and bubbly personality. Thanks guys! you do a great job! I would recommend this complex to anyone! *** As a side note, to the person having issues with roaches. They may be coming from a neighboring apartment who is not so clean. Perhaps you can move to a different apartment in the complex? I'm in building 15 and the neighbors I have don't have any roach issues either. ***