Not sure about these other reviews because i have nothing but great things to say. The staff is very friendly and accommodating. The apartments are awesome. They are very big as well as updated and the community is beautiful , quiet, and very well kept. If you have a problem they are very quick to get it fixed. I think the price is very fair and couldn't be more pleased!
Wish I hadn't moved here which is sad, because in the beginning, I was very pleased. I even took a third floor because I assumed I would be here for a few years. Office management changed and now I cannot wait to move. Work orders should not take a month to complete(no follow up, no apologies), and I don't know about you, but not receiving proper notification or any notification that someone has been in your home is very unsettling. My neighbor right across the way didn't have AC from a Friday till Monday because phones had not been forwarded. My neighbor next door had a fire in her unit(I echo her dissatisfied review ^) and it was left like that for days. Looking for customer service? Look for it elsewhere because I was told(from someone in black jeans and a tee shirt...you're leasing homes, look professional!)on Saturday 6/27 that if they are on a tour and not in the office that they don't forward phones so you can't leave a message, not to ask a question, not to put in a work order...nothing...doubt that they'd call back anyways. Having to complain to corporate about simple things should not be the way that things get done. Parking(it's an existing feature, so management cannot be blamed) is awful! Especially when you live on a third floor and have to park a building over. Trash and dog feces on side walks, the same people not having leashes on their dogs, the entry gate hardly ever works, loud late night pool parties, trash in breeze ways, and the list could continue. I am an Assistant Property Manager at another apartment community(No, I'm not trying to promote my community but take it from someone who is in this industry) and this is not how residents should be treated or how their homes should be maintained. Beautiful floor plans but poorly managed, and not worth the headache, the rent, or the moving cost/hassle. Pretty sad that the management team answered a disgruntled review and gave themselves five stars. Google policy does state that you should not leave a review just to boost your own ratings. Smh
New office staff they are trying. Love the community just need to bring back the timely maintenance calls and keep the, pool and property up to the standards that drew me here in the first place. And the reason I didn't score five stars is the gate has been broken entirely too long!!!!
I'm unsure where these terrible reviews are coming from. But this property is one of Jacksonville's best kept secrets, ESPECIALLY for this community being on this side of town. It is on the better end of Merrill, but for the location its perfect for people who want to live in a NICE community adjacet to the highway and surrounded by grocery stores and the highway that can connect you to the Avenues and the Town Center. I love my apartment, as of March 2015 the property manager left Horizon Realty for unknown reasons, however she was an amazing property manager and wasn't one of the average property managers. She engaged with her residents, did activites with us before work, after work, and on the weekends. I am hoping the new staff will match her.
Don't listen to the five star reviews they are just the magemment trying to make them selves seem better. Horrible absolutely horrible!!!