I would say this place is okay overall. The staff are kind and helpful, however if something needs to be fixed don't expect it to happen anytime soon. The quickest eta I had was a week from when I called for the repairs and it didn't happen till 3 weeks later. They are finally locking their gym and pool/ tennis area so that only residents can use the facilities. For the price of the apartments they offer a lot of space which has always been nice and make a few people jealous. This place has had 3 management staff changes sense I've been here and that's only been a year.
My stay autumn park was easy, peaceful, and enjoyable. Everyday I visited the office for a coffee and had a chat with the staff. Of all the apartments that I've lived, the staff here is the most easy going and sociable. When something broke in my apartment, they fixed it very quickly. I had no problems with residents, and the location of the complex proved to be very helpful as I am a college student. Also, most of my jobs are located in the Overland Park area. The laundry room was never too far, nor too full, and I made good use of the basketball court and workout room. Great place to stay.
The staff is very rude and unhelpful. They treated us disrespectfully and did not seem motivated to offer good customer service.
If you are looking for an apartment look somewhere else. I have never had more problems with an apartment or the management at a property before. At least once a month something broke in our apartment and they took their sweet time coming to fix it. We had part of our ceiling fall in and water dumping all over the floor from the hole and it took them 3 hours before they came to do anything when I was told they would be there in a few minutes. The receptionist in the office did not put in our work orders on multiple occasions so things were not getting fixed. When it came time to moving out we never got any of our deposit back. When I called to ask about it they said we did not pay a deposit to move in however it cost us almost a $1,000 to move in with all the deposits and prorated rent. We were told our pet deposit of $250 was $150 refundable and $100 nonrefundable. However when I asked about it at move out I was told none of it was refundable and I could look at my pet addendum in my lease to get more information. The only problem is, they never made me fill out and sign a pet addendum. The management does nothing but lie and screw you over. My husband and I couldn't wait to get out of there.
This place is a JOKE! NEVER move here. Supposedly did a renovation, just lies so they can charge more in rent. I have had 25 maintenance requests and only had someone come to my place 5 times. First I was told a move in price then when signed the lease it had bumped up by $50. Was also told that I could not make love to my husband!! This place is crooked and the management team is a joke. Tiles falling off wall in bathroom and they just put vinyl up over it to "fix" it. Lost my job because I was told I had to be here when roofer came to fix leak, but then he never showed up. Then they just came in and spray painted the water damaged ceiling. Dishwasher doesn't work, thermostat either makes apartment freezing or the ninth gate of hell. Washer won't spin out water but they don't fix anything. Was personally told by property manager that my husband and I were the reason everyone moved out of our building. This place is not worth $700 a month. I agree with another persons review, RUN away from here!