***DANGER!*** -Do not move in to The Preserve at Dunwoody! Management engages in deceitful business practices! Your credit rating will take a huge hit! The Preserve at Dunwoody will hit you with falsified charges, give you zero notice and then sell your account off to a collections agency within hours, NOT WEEKS, BUT WITHIN HOURS!!! -We were not given a final walk through after moving out. Management told me that they would do it by themselves on a later date and call me if there were to be any other charges, THEY NEVER CALLED. -We were charged an extra day of rent for overstaying our lease, but the apartment was unoccupied for the entire last month of the lease. I'm still trying to figure out this math, but my calculator doesn't compute stupidity. -We were offered to have the carpet replaced in the apartment on multiple occasions while residing at The Preserve at Dunwoody, but I declined each time. After moving out, we were billed $375.00 for LESS THAN ONE SQUARE FOOT OF CARPET DAMAGE!?!?!? What happened to all of the free carpet? Where did it go to? - Current management accused me of not paying their pet charge while residing there, stating that they weren't informed by us that we had pets in the apartment. We are the closest apartment to their office. Their windows directly face the apartment. There is no possible way for them to make it through a workday without clearly seeing our pets from their workplace. THIS $300 CHARGE IS CLEARLY WRITTEN ON THEIR RECORDS AND I STILL HAVE THE ORIGINAL RECEIPT! -We were charged a final water bill of $95.00. The apartment was unoccupied for the last month of the lease! This is the largest water bill we received while residing there. Again, I just can't seem to figure out the math on this one either. (LIES!) -Management has a very high turnover rate. When I presented these issues to the current management, all I got for a response was "Sorry that the last employee did you so wrong, I wouldn't do you wrong, but I'm not going to correct these problems," and "Sorry, it's already been passed off to the collections agency." I would love to read the contract that The Preserve at Dunwoody has with their collection agency, corrupt, corrupt, CORRUPT! Let's talk about that. -I received NO contact about these falsified charges from the apartment management themselves. The first contact I received was from a collection agency. The agency called me LESS THAN A WEEK AFTER THE TERMINATION OF OUR LEASE!!! - I've figured out their business model and now have a good understanding on how this company operates, praying on the public and engaging in the most deceitful business practices that the law allows. It's sad to me that these acts are not considered criminal acts, the laws must be revised to protect consumers! This is something that I fully intend to set to work on in the future. -THE PRESERVE AT DUNWOODY'S BUSINESS MODEL IS TO HIT THEIR RESIDENTS WITH AS MANY CHARGES AS THEY CAN POSSIBLY MAKE UP A THE TIME OF THEIR LEASE TERMINATION. MANY OF THESE ARE SPAWNED FROM ONE OF THEIR EMPLOYEES NOT DOING THEIR JOB. THESE ACCOUNTS ARE THEN SOLD OFF TO A COLLECTIONS AGENCY BEFORE THE RESIDENT IS EVEN AWARE OF THE CHARGES! They will not contact you, first contact for me was from the collections agency. A remorseless and brutal practice. Call me silly, but I think that if there were an ounce of truth or honesty behind these charges, they would want to get the full dollar amount. They may even reach out to me at some point and ask for money, they have my contact information. Instead, they sell it off to collections for a couple dollars and hide behind their desk telling you "Sorry, it's already gone to the collections agency," -CONSIDER YOURSELF WARNED! I have had many, many problems with them over the years. Now, for the second time in two years, I have to reach out to various regulatory agencies and blow the whistle on their deceitful business practices and thieving ways. Thanks for screwing with my credit rating, Brian McPherson
The Preserve at Dunwoody: Let's start with the positives... reasonable rent, quiet community, the maintenance guys are great and you can tell they care about the community, apartments are nice, and there are nice amenities. The location works for us with close access to rt 400 and Roswell Road. Behind the complex, you have access to a huge trail system which is great for walking my dogs. However, I feel compelled to bring the attention of a major negative. This apartment complex is unreasonable with their policies. My fiance and I are cyclists. As we did in previous complexes, upon moving in I placed hooks in the beams above our patio so we could hang our bikes. A few months into our lease, we received a notice that upon inspection of the community they saw our bikes hanging and insisted we take them down. We were informed it was ok to have the bikes on the patio, but nothing is allowed to be hanging. Now mind you, I was less than pleased but after reviewing the lease agreement: "(g) Balcony or Patio shall be neat and clean at all times. No rugs, towels, laundry, clothing, appliances or other items shall be stored, hung or draped on railings or other portions of balcony or patio. Use of cooking grills with a combustible fuel source is not permitted on balconies or patios within ten (10) feet of any building. (Section 501.7 of the Rules and Regulations for the State Minimum Fire Safety Standards adopted July 1, 1998)." Rules are rules. I complied with their instructions by removing the hooks and placing the bikes on the patio floor and also covering them with a green tarp. Fast forward to early October (month 10 of our lease)- we received notice that another community inspection was going to be complete- along with a reminder of the patio rules- which I clearly thought we were good- no boxes, appliances, etc- just our patio furniture and bikes (which I was told it was ok from our previous inspection). October 19, 2015- I walk to my door and see a notice- it informed us that the inspection was complete and handwritten in pen it stated we were in violation because of the bikes on the patio and being subjected to a $25 fine. I immediately walked to the leasing office to speak with the property manager. I asked her what is was all about- her response was the bikes are not allowed on the patio. I asked where should I store my dirty bike- her first suggestion: the sun room- to which I replied we have furniture and use our sun room as living space. Her next suggestion: the coat closet- are you kidding me? Her next suggestion: the laundry room; to which I replied, we have a washer and dryer so that is not an option. I will admit- I was quite heated and often get so when things aren't right! She smiled and said the patio is for outdoor items only- my response: "Like a bike"? It's not like we have boxes and a stack of old tires on the patio. In my opinion- this is not right- I was told 2 different things and now subject to a penalty! In which I don't see anywhere in the lease agreement of how they can impose a fine. But if I don't pay- do they put a lien on us and does that prevent us from going elsewhere? In summary- renters beware! This is another example of a corporate leasing company not caring about it's residents.
they charged us $3,000 when we moved out for broken cabinets that THEY told us the DAY we moved in they would fix. ONE WHOLE YEAR LATER AND MANY REQUEST AND NOTHING WAS DONE ABOUT IT ANNNDDD WE WERE CHARGED
My husband I have loved living here. The maintenance and management are wonderful and the community is very quiet. We sadly have to move because we need a bigger space, but if they had apartments with more bedrooms we would definitely love to stay here for a long time!
My husband and I have lived there for 2 years, we like it. The neighborhood is quiet and beautiful. While we have had and are having some issues and concerns, the neighborhood is under new management and they seem to be active in remedying the issues/concerns. 05/06/15: New Update: As well as raising the rent and charging a Pet Fee and Monthly Pet Rent. Looks like I won't be getting a pet. Memorial Day is the weekend of 05/23/15 and that is when I have my 3 day weekend...will the pool be open? NO! My husband and I choose this location because it's gated and 2 pools. The gates break monthly and only 1 pool will be open. Seriously, if you can't hand the upkeep of the property, you shouldn't be raising the rent. Also, more often than not, my husband or I are travelling...I shouldn't be charged per person, it should be charged on usage. And why the hell am I paying for the water in the office, car care and sprinklers?