The new management of this complex is abysmal. They are only concerned with bringing in new costumers. Your value to the front office vanishes as soon as you sign a lease. Let me provide a few examples. 1. You cannot receive packages unless you are in your apartment at the time of delivery. The front office will not hold them for you. 2. The internet is unacceptably slow. Management is aware but has done nothing. 3. The front office staff is useless. 4. You cannot ever get anyone on the phone. It always go an answering machine. 5. Good luck trying to get maintenance done. Ever since the new management took over, all of the workforce's attention has been on painting exteriors and power washing garages. It's extremely ironic that they're willing to send you an email a day informing you that you're supposed to clear your balcony or parking spot and yet aren't willing to respond to even the simplest of email inquiries. 6. Their automatic payment system is broken. Do not rely on it. When it doesn't work, they'll threaten to evict you by leaving embarrassing notes on your front door.
Luckily my internet is working long enough to write this review. If you like having reliable, fast internet, OR wish to get your packages delivered in a timely manner, DO NOT LIVE HERE. A year ago, just the Consolidated Smart Systems internet would be my biggest complaint (very spotty and customer service is terrible - and this is your only choice of internet) but since they've switched management to Equity, the package delivery system has been ABYSMAL. The office used to accept all deliveries in their office so you didn't need to worry about where you package was. Now, they've stopped doing that so all mail carriers essentially refuse to deliver your mail and you need to go to the post office in Venice (only open 9-5 on weekdays when most normal people are working) or try your luck with scheduling a re-delivery (took me over a week once to get a package). Office really is no help when trying to get your packages delivered to you. The office also does not answer their phones at all, you always need to leave a voice mail and hope they call you back. Email also doesn't seem to work to get a response from them. Customer service should be of their highest priority here, but it just doesn't seem to be.
I have lived here for a year -- got a great rate on a 1-bedroom and love it. The amenities are fabulous (pool, hot tub, gym with free weights, washer/dryer in unit), the leasing office staff is very nice and the maintenance guys are terrific. The planes are a little loud at times if you have the windows open, but it's still a very nice and quiet neighborhood. Great place to live.
General - Overall, we stayed there for 4 months. 1st and 2nd floor apartments are VERY dark, 1st floor you need to have your lights on 24/7. They will show you an apartment on the 3rd floor which is nice, has carpet and a fireplace, lower floors are mainly horrible laminate and basic. Apartments also can have a problem with moisture as there is very little airflow at the lower levels, so you have to run your AC fan a lot. TV, phone and internet - You have two choices - One use Consolidated Smart systems which has bad customer service. Picture quality is very poor with TV due to the distance to the dish - (TV we have a new 1080p and picture was like something from the 70's). CSS provide all three services. Or two, Verizon is available for phone and internet service is OK, but expensive.
Maintainance is good - quick response, communal areas are kept OK, but you have to watch for the dog poop. (There are a lot of dogs)
Office is friendly and helpful - no issues
Noise - Can be noisy - but I suppose that's what you get if you live in a place like College dorms. LAX is 5 mins away, so planes can be heard every 2 mins from 6.00am to 12.00am
Rent - Very high - you can definately get much better deals close by. At the prices they charge you could rent a townhome.
Location - noisy due to LAX, beach is close, but not the cleanest due to the water treatment works and the oil refinery close by. All in all I counted the day's to leave the place, but maybe it's because I lived in a house for the last 15 yrs and am used to having more privacy. If your used to apartments then it may not be an issue. I felt like I went back to college.
This place has extraordinarily high rent, especially in this economy where there are some great deals out there. They have barely lowered their average rent, so expect to pay 50% more than the market value. They charge you for water and trash, and if you have a pet you'll have to shell out an extra $30 per month on top of your rent. Plus, when you move out they'll charge you for everything, from painting to cleaning, even if your apartment is pristine when you move out. Kiss your deposit goodbye. Are their apartments worth the extra cost? A resounding NO. Many apartments are very dark, with little sunlight so you'll have to have your lights on at all times of day. They are also very small, and poorly built. The cabinets have peeling edges, the baseboards & doors are falling off. The closet space is very limited, and the dishwashers do not work. They also have an exclusive contract with Verizon DSL, which is horrible, I think my connection was faster back in the days of dialup. The gym is ok, but the TVs do not get cable so its local stations only, if they work at all. The parking garages get broken into all the time, bikes and cars get robbed often. So if you don't mind paying through the nose for a crappy, charmless ugly apartment have fun at Archstone Playa del Rey.