It was a nice community. But the renew lease offer was more than 15% increase on the rent and non-negotiable. We were really disappointed that they did that without any specific reason. So we decide to move.
Very sad to say that in the 2 years, going on 3 that I have lived here, my rent has increased $120 dollars a month. In addition, there have been several break-ins due to people from another complex jumping the fence which the staff doesn't feel is important enough to file a police report or install cameras. Additionally, this current administration is insensitive, rude and makes you feel as if there is an inconvenience being done to them if you have any needs other than to pay rent. I have also personally felt uncomfortable while being in the office witnessing the property manager berate the grounds keepers. While I enjoy the location, for the price, you can live closer uptown and do better.
My boyfriend and myself moved into The Reserve April 2013. The management team and maintenance sucks! It took 3 weeks to get our toilet fixed so it would stop running, in the mean time we had to turn the water off and on before/after uses. It took a couple months for the large burner on our stove to get fixed. Our microwave went out, so we went to the office and maintenance man to inform them; three days went by and never got a replacement but managed to get the microwave back working ourselves. What really did it for us was at the end of August we had our truck stolen from the parking lot by people that lived in community; actually, they lived on the floor below us. The management people tried to act like it didn't happen and we ended up finding the vehicle and they didn't want to compensate for any of our problems or let us move out without paying our contract. I absolutely hate this place. Nothing more than a polished turd...unless you have tons of money to throw away I would never recommend going to this place!!
This is my first time writing an online review, but I felt a need to inform others of my experience. I moved from New Jersey and have lived at The Reserve in Charlotte, NC for almost 3 years (2 years 9 months). At that time Stacy was the property manager . She was very friendly, accommodating and very customer oriented. The property grounds were freshly updated with a new coat of paint and the grounds were maintained very well. My reason for moving to this location was because of it proximity to the light rail and being able to have the option to drive to work and take public transportation. The grounds of the apartments are nice, but the inside of the apartments need updating. I had hardwood floors, stainless steel appliances and granite countertops while living in NJ and this community doesn't offer that. The kitchen appliances and cabinets are very outdated. The stove and dishwasher look like it hasn't been replaced since 1985. Not to mention the bathroom cabinets and washer dryer are very old as well. On a positive note, the outdoor decks attached to the apartments are very spacious and nice for entertaining. The new management at the complex is the worst. As an individual who travels for a living I've had management tell me who I can and can't have at my apartment. YES, this is ridiculous!!! I've never bothered my neighbors and I hardly have company. The office manager is rude, unethical and arrogant to say the least. Do not move to this complex, there are other apartments $200 to $300 cheaper per month less than a mile proximity, which are updated in the inside. Additionally, because the apartments are so old there have been two occurrences where my previous neighbors on the second and first floor moved because their apartments had a sewage back up that flooded and destroyed there apartments. Additionally, my previous neighbor moved from the complex back to Alabama (she lived on the third floor). She told me she had problems with her central air and it took a month for it to be fixed (this was in the summer time). They supplied a portable A/C which ran her electric bill up and they weren't willing to reimburse her. Trust me the price of the rent is not worth the money. Your essentially paying for a gate and management treats who treats its customers as prisoners while management act as if they are prison warden.
I lived here for about a year now and have very much enjoyed it. Lots of families here, never had any problems minus the one time where the landscaping folks accidentally cut the ac line. It was fixed within about 4 hours and on a Saturday so props there. Very nice staff, big ole' floor plans and the bills aren't too bad. If you can afford it, go for it. The only reason I'm moving out is because I can't afford the rent raise(came in with a special). It's a nice apartment complex, clean, well-maintained and for the most part quiet. The only thing that ever sketches me out are the folks hopping the fence but they don't bother anyone.