As someone who has rented at various places over the past 11 years, The Reserve at Waterford Lakes Apartments takes the cake as my worst experience yet. Let me begin to explain as to why I feel this way: Reason 1: Management. When I first moved in, after passing a credit check, proof of salary, paying an extra deposit that wasn't mentioned at the time of lease signing, and proof of my salary, they chose to go ahead and file for an OFFICIAL Eviction in court after I was 10 days late on rent OF THE FIRST MONTH, ignoring the fact that I called the office and let them know I was going to be later earlier in the week but would certainly be paying in five days with the penalty. Are you kidding me? That's beyond hostile behavior that is not acceptable. Reason 2: The actual apartments. The light fixtures in the kitchen sound as if they are going to collapse on me at any moment when my neighbors walk around above me. Yes, that's right - this is not an exaggeration. The floors in these building are misleadingly thin and at this expensive rent that continues to rise annually at 15%+, it left so much to be desired. I'm a very deep sleeper, and my neighbors wake me up REGULARLY (3-4 times per week). Reason 3: The price of rent for the value. There is a huge gap between how far this place is from uptown, what's nearby, the quality of the apartment, and how much you pay. The price of these places is outrageous, let me elaborate: my washer and dryer are at least 20 years old and have both needed repair, my AC system has broken twice and I can only image how much overages I have been charged when my system was running and producing no cold air, twice. I continue: the cabinets in both the bathrooms and kitchen are extremely cheap and old that make an incredible amount of noise and get stuck when opening and closing, my bathroom sink had been painted with interior wall paint when I first moved in and exactly 21 days later it was badly peeling off and turning a nasty yellow color underneath the paint that washed off with water from my sink, and finally the kitchen sink is maybe 4 inches deep and I feel like I could punch through it with a spork because of how thin it is. Reason 4: There are people literally walking around the parking lot at ALL hours of the night. I'm talking 10+ people with tiny, tiny kids could be walking around in the parking lot of the apartment complex at all hours of the night. This is extremely inconvenient if you are trying to leave the complex because every single time you have to vigilantly scan the parking lot before backing out of your parking spot, and then drive one mile per hour coming and going. I hope this first-hand account was enough proof to convince you otherwise. My apartment is a one-bedroom small floor plan and I pay $925 each month that's increasing to over $1000 in two months.
Been here 8 months and no complaints! Very welcoming staff!
Very sad to say that in the 2 years, going on 3 that I have lived here, my rent has increased $120 dollars a month. In addition, there have been several break-ins due to people from another complex jumping the fence which the staff doesn't feel is important enough to file a police report or install cameras. Additionally, this current administration is insensitive, rude and makes you feel as if there is an inconvenience being done to them if you have any needs other than to pay rent. I have also personally felt uncomfortable while being in the office witnessing the property manager berate the grounds keepers. While I enjoy the location, for the price, you can live closer uptown and do better.
It was a nice community. But the renew lease offer was more than 15% increase on the rent and non-negotiable. We were really disappointed that they did that without any specific reason. So we decide to move.
This is my first time writing an online review, but I felt a need to inform others of my experience. I moved from New Jersey and have lived at The Reserve in Charlotte, NC for almost 3 years (2 years 9 months). At that time Stacy was the property manager . She was very friendly, accommodating and very customer oriented. The property grounds were freshly updated with a new coat of paint and the grounds were maintained very well. My reason for moving to this location was because of it proximity to the light rail and being able to have the option to drive to work and take public transportation. The grounds of the apartments are nice, but the inside of the apartments need updating. I had hardwood floors, stainless steel appliances and granite countertops while living in NJ and this community doesn't offer that. The kitchen appliances and cabinets are very outdated. The stove and dishwasher look like it hasn't been replaced since 1985. Not to mention the bathroom cabinets and washer dryer are very old as well. On a positive note, the outdoor decks attached to the apartments are very spacious and nice for entertaining. The new management at the complex is the worst. As an individual who travels for a living I've had management tell me who I can and can't have at my apartment. YES, this is ridiculous!!! I've never bothered my neighbors and I hardly have company. The office manager is rude, unethical and arrogant to say the least. Do not move to this complex, there are other apartments $200 to $300 cheaper per month less than a mile proximity, which are updated in the inside. Additionally, because the apartments are so old there have been two occurrences where my previous neighbors on the second and first floor moved because their apartments had a sewage back up that flooded and destroyed there apartments. Additionally, my previous neighbor moved from the complex back to Alabama (she lived on the third floor). She told me she had problems with her central air and it took a month for it to be fixed (this was in the summer time). They supplied a portable A/C which ran her electric bill up and they weren't willing to reimburse her. Trust me the price of the rent is not worth the money. Your essentially paying for a gate and management treats who treats its customers as prisoners while management act as if they are prison warden.