Been living here for 1 year and 6 months. The customer service hear is terrible, the person managing this property which is a lady who never smiles and really doesn't care about the property hear. The gym is not the way they promote it on there online pages they have a treadmill a chest machine and another machine which is falling in pieces. There is water poring all over the property which leads to more water charges. If you ever have a late charge they wont let you know until a few days so when you are notified you are being charged $100.00's. When I arrived hear they put me in a apt that smelled like cat litter which had cat hair all over the place.. took them 3 days to finally move me and then the other apt had a smell to it too, took some work to finally get it out. Other then that if something breaks it will get fixed but haven't had many major problems.
I absolutely love my neighbors. They're just good people. That's why I stayed for a second year. But I will only renew my new lease for six more months. The maintenance guys are very friendly and respond quickly when I am pushy with the office, but there are so many things that were wrong when I moved in, I was asked to make repair requests every other week until they got done! Also, there is almost NO proactive maintenance on the property. There are FOUR rotting dead trees behind my building along with a field of dirt and weeds. I am constantly cleaning because there is SO much dirt and NO grass anywhere except around the front office. Also, the office is quite often closed during hours they say they're open. Taking staff lunches and having one person work on weekends is unprofessional. The "management" can't be on property more than 20 hours a week and when I had a water problem, it took 8 months to fix, and only then because I sent a letter to the property OWNER. Lastly, the lobby door, garage door, and elevator in my building are always breaking. Being claustrophobic and getting stuck in the elevator for even 5 minutes means full panic attack. And when you leave a message saying these things are broken, it could be days before the office tells maintenance about it. Just because this is an older complex, doesn't mean it can't be nice. With management who actually care to be here and to help people, it could be a nice place to live. Otherwise, it's just a constant struggle of continuous issues!
Just wanted to reiterate the complete lack of customer service vineyards provides. It is a joke! These apartments are a Joke! Maria, Cassie, And Angela! ALL JOKES! Jesus, RUN FROM THIS PLACE!
Staff is pretentious, rude, dishonest, and non customer oriented. Place is in disrepair, stinks, and is roach infested. Stolen cars horrible parking, and a staff that could give a shit less. But don't be late, or they'll have that letter on your door so fast its ridiculous. Its like the manage the apartment in a completely hands off sort of way. There is absolutely no care or soul in these people. And no I was never late never missed a payment experienced stupidity from the staff on a REGULAR basis. What a poor representation of Dallas on such a nice side of town. I was reading the other users review and wanted to cut and paste this as it is 1000% (thousand) percent true!! Doesnt matter that leasing has threatened evictions these ladies still put mounds of cat food and large bowls of water out, cat food just thrown on the ground! Always have at least one cat dead in the streets! Million dollar question..do you think leasing picks up the bodies???? NOOOO! Tired of pissy hallways, smelling like ---- and urine!!! Every morning 6am weed smell in the hallways, they can get high but not go to work!!! Cops over here every day!!! dog ---- everywhere & cigarrette smoking in the hallways..hope you dont have asthma or hate cigarrettes! BTW NOOOO PARKING!! dont let leasing tell you that lie. My cars have been towed twice!! Tow truck companies come thru multiple times a night looking for cars to tow. Leasing is in on it cause how do they even get in the gate. They will even tow you for expired tags, or even if they are not expired but you havent put your new sticker on they will tow u!!
The apartment complex has a very colorful demo. I feel very safe living in the my building. The maintenance and office staff are very polite, and when a repair is needed it gets taken care of fast.