When we first moved into Bonterra Lakeside apartments, we had a good experience. The management was courteous and very helpful. They responded to tenet concerns quickly. However, a new management company has recently taken over and the customer service has gone down fast! We complained about our neighbors constantly partying below us and were told, "There's nothing we (management) can do. Call the cops in the future." We have also contacted the management regarding other issues and it takes on average 2 weeks for them to even acknowledge our concern and even longer to do anything about it. Also, the company has promised apartment upgrades (new windows, doors and toilets) and we have not received a single one of these even though we've followed their directions. They're incredibly difficult to work with and I would not recommend anyone move into these apartments. Look elsewhere!
POOR. I moved in and had a good experience for the first two months. Since then I have had many frustrating experiences with this complex. 1. Their online payment system was down for a a few weeks and they failed to notify all tenants before rent was due. At this complex you can only pay on the 1st of the month, not a day earlier or a day later. When their system was down I was out of town and the woman I spoke to threatened to call their lawyers if I did not pay that day with a check. I have always paid my rent on time a so I thought this was extreme, especially since the problem was on their end not mine. 2. 60 day notification for ending the lease. This is very unusual in my experience. It was challenging to ensure I had a place to live 60 days before moving out of the apartment. 3. Noise violation. I recently received a noise notification from the apartment management. The neighbors complained of too much noise, but we were both out of country for the days they claimed we were loud. When I called they were combative and said that something was making the noise and it must have been us. 4. The apartment management will give you 30 minutes notice that they are entering your apartment for maintenance. This is very inconvenient if you plan to sleep in, or miss their call and they catch you right after you shower. In my experience I have always received 24 hour notice. 5. The walkways from the parking lot to the apartment doors are very dark. The parking lot has a lot of light, but once you get to the sidewalk it is poorly illuminated. 6. Speaking of light, these apartments have light ONLY in the kitchen and bathrooms. There are light switches in the bedrooms, but they are not connected to an outlet and there are no overhead lights. Be prepared to purchase many lamps! The living room does not have any overhead light as well. 7. Coax cable outlets. When we moved in we were told there were coax cable outlets in the bedrooms and living room. This was true, but they were not functioning because the cable had been cut (most likely from work done when upgrading the apartment). It would have cost a fortune to have the cable company out to fix the problem and the apartment complex responded that, as tenants, we would have to pay to fix it. Overall I have found management to be combative and disrespectful to tenants when trying to solve a problem.
I chose Bonterra because it had 3 bedroom units (there are not many around Colorado Springs). Based on my 5 month stay I think there are quite a few areas in which this complex falls short. *Inadequate parking - there are no assigned spaces and dramatically fewer spaces then needed for as many units as there are. You can rent a small garage for $50-70 a month (depending on if there is a special running). *Poor Outside Lighting - there is so little outside lighting that it makes the complex dangerous. This is a breeding ground for thieves and wrongdoers. My car was broken into recently and I felt I was lucky going 5 months without an incident. *Disrespectful Tenants - Without fail there is a party a weekend and drunken/high or just disrespectful people. Noise is frequent and the police do not seem to respond. *Dog poop/cigarette butts - It is not uncommon for tenants to allow their dogs to relieve themselves and then not pick up the waste. The tenants above and below me both smoke and toss their cigarette butts onto the grass - I have also found a handful of cigarette butts on my deck from the people above me. *Air Conditioning - The air conditioning is not turned on until there has been a week of consecutive temps not dipping below freezing. This makes sense because they are on some sort of water-based system, but would have been nice to know before signing the contract. Also, if you rent a 3 bedroom unit, the 3rd bedroom will have baseboard heating and no AC because it was built later on and not orginal to the building. *60 days notice to leave - This seems a horrendous amount of notice to have to give considering homes typically take 30 days to close on and other apartments don't typically allow you to wait that long. It just seems long to me. On the plus side - the management has always been kind to me, even if they haven't resolved all my issues (lighting, a few maintenance things). The trees are pretty. The access to Quail Lake for walking/fishing is picturesque, though few to no units have views of the lake.