Worst ever. These people are money swindlers. Never ever rent an apartment here. I was just charged 1500$ for maintenance after I left. Best part, they say I damaged the carpet and replacement cost is 655$, but it was never replaced and it was not a new carpet when I moved in too. They give you no proof whatsoever. Better stay away!
The customer facing staff is very friendly but the management here is beyond worth dealing with. We lived here for a year with no problems and they tried to raise the rent over 700$ a month. The worst part is when we decided to move out they try to get every penny out of you regardless of condition. We were charged in addition to our security deposit, several hundred dollars for an apartment that was in very good condition besides minimal wear and tear. Response to owner: I did try to communicate to you guys over the 2 months it took you to get back to me regarding the charges. The invoice you provided for painting was not detailed and simply said 2br 2ba and living area. Which is the whole apartment. The pictures you sent me were of exterior, faded paint, and light baseboard foot level marks.
I lived at Alara for over 4 years and was overall very happy. The staff in the leasing office was always friendly, the apartment units were clean and of appropriate size for our needs, and it was a safe place for my fiance when I was out of town. They seemed to have good owners that really wanted to keep the place in good condition. One of my biggest gripes every year was the pool. They always delayed opening it for one excuse or another. I remember two of the years they said it was a city or county permit issue. Reall?? You have it closed for 8 month and can't think ahead enough to apply for a permit sooner? Other years they said it had to be cleaned or partially repaired. Again, why wouldn't you make any repairs during the 8 months it is closed? That was really my only gripe with Alara and other than that I would recommend it.
Scariest Apartments in Tualatin/Tigard Area. You could hear all kinds of sounds from adjacent/upper buildings including the FOOT STEP NOISES, FLUSH sounds from bath rooms, RAILWAY TRACK NOISE, and DUMPING DISTURBANCES from Heggens Store. The worst thing is that the management people shows RACISM feelings on customers face directly. And while the time you are vacating your home, just forget about the Security deposit you gave, they'll make/frame a Move-Out statement in such a way that you at least pay them around $400 from your pocket irrespective of the number of days you stay there (either 15 days - 1 year). The pool, gym, garbage bins have always issues, but they would collect all kinds of utilities perfectly in every monthly statement they make. And living here will give you a hell kind of experience so, I don't recommend anyone in moving here.
I have lived here for 3 months now, there are definitely some negatives. 1. I wasn't told the pool would closed immediately on labor day, even though it was 70+ degrees and sunny the whole week after that date. 2. You can definitely hear upstairs and next door neighbours. 3. Units are very small, alot space is used up in the closet as well so living room extra small. 4. Moisture is hard to remove from the apartments, air flow is low. 5. I asked to be transferred to a 2 bedroom last week and was told that I would have to pay a month a half rent just to transfer to another unit in the same complex, can't wait see what they expect when I move out at the end of rental term. 6. 2 treadmills in the gym still haven't been fixed (2 months since I mentioned it). The positives are 1. gym is open 24 hours, 2. Staff is friendly. (thus the 2 stars).