I Liked The Pool & Play Area, Otherwise I Completely Dis-Liked Pheasant Run Apartments, They're scam artists & I call a spade a spade. Their office is filled with snobby, rude and careless workers. I gave them a deposit to "hold" the unit & It was lost for months. Once they FINALLY found it I never got an apology... And They Acted as if it were my fault. The unit they showed me (Mind you I thought It was the unit I was moving into) & it was NOT the unit I was given. The unit I was given was on a completely different road! ha! And the lady replied, "Well, atleast it's clean..." They Had Construction come and work All hours of the night Out Side My Window At 1am, 2am, 3am All Night long... With loud machines running, men yelling to each other because they couldn't hear themselves over their own noise. My Poor Son Woke Up Numerous Nights Not Being able To Sleep because of this. We never got a warning of this happening or an apology for that matter... pheasant run apartments is a business. They have complexes all over new england. They do not care about their tenants, they care about their money. They have a prestigious designer come in from Boston and stage a few apartments. show them via internet, in person ect. then when you give your deposit, so they'll hold the unit for you, because "they have so many people wanting their units" you're locked into a CONTRACT. Different from a lease. So when you FINALLY get to see the REAL unit you're renting you cannot get that deposit back, hence my scam artists comment. That $500 deposit you gave them is their's, and the disappointment you feel when you finally see your unit is heart breaking because you know then, that you were scammed and now stuck because they're keeping your money. like it. or not.
I dont know what the gripes are all about. I get service when something is needing fixing, rare enough. The staff are friendly and they place is kept clean. In the day of cutting down on non essentials they keep up with outside and inside and havent cut back on landscaping etc. And I havent seen one snake or bug anywhere so I highly recommend it!