STAY FAR AWAY FROM THIS PLACE!!! Don't be fooled by all the positive reviews on Google, what you need to realize is they are paying for those reviews to stay positive, don't believe me just try finding a spot where you can post alternative views besides positive ones. This place will nickle and dime you to death. Keep all records of rent payment because they will try to screw you over, this place was a hundred times better with the previous management. There are plenty of apartment complexes in the Lansing area and this particular one I would steer clear of!!
Absolutely the worst place ever to live! If you are looking for an apartment or townhouse, DO NOT LOOK HERE!! Each person inside the office says a different thing. They are a complete mess. My heat went out and it took them 2 weeks to fix it because they "forgot to order the part". And when the part did come in, the maintence people just came right into my apartment without notice, and I was in my bedroom Sleeping (I work 3rd shift). And he also took MY space heater! They also gave us a new thermostat, which was a different shape then our old one, which has left an unpainted spot on our wall and I cannot count how many times I've asked to have it painted and I've been told it will be done. And I have had MANY other insedents like the heat, for example when I first moved in I asked for a garage, I was told it would be ready a week after I moved in, and it actually wasn't ready for about 2 months after I moved in because they just kept "forgetting" about it. Again this is only a couple out of the many issues I've had with them. So, if you like stuff done in a timely manor, please DO NOT live here!
BE CAUTIOUS!!! My wife an i lived here for three years and it was OK for the first two before they got bought out. We were broke and my wife was attending MSU Law so we wanted cheap and a good area. Autumn Ridge (formerly Oak Park Village) allowed for pets, had good maintenance response, and was located in a good area close to everything we needed. AFTER they were bought out you could see and immediate change. They will nickle and dime you to death and cant mange worth a damn. We had an accounting error that took three months to figure out and was from when we switched units one year prior to them finding an issue and trying to charge us $300 which turned out they actually owed us. KEEP all documentation of everything because you will need it when they try and randomly charge your for something. We got charged even after we left for more money for our final utility bill than what we actually owed. The NWP utility company sent our final bill and i was fine with Autumn Ridge taking it out of the money they owed us but they took more than the bill was for and now will not return my phone calls. It was itemized separately on our final print out as two bills for august but they are likely trying to make us pay for the transitional usage before they got another renter in there. They will try to get you for everything. They will jack your rent a lot each year, try and force you to rent a garage, pay for parking, and now even making it like a condo and trying to charge association fees. They have been doing a lot of upgrades which have been long due but are trying to push the cost onto the tenants very quickly and drastically. The office staff is very IGNORANT to the lease, complex rules, and laws. Just be prepared to have to cover your ass and look over your shoulder. DO NOT TRUST THE REVIEWS OF THE MAJOR RENTING SITES! They will not actually let you write a review and instead state that the review come from former residence that have been selected to provide a survey by email which was then vetted and posted by a third party. Ya OK!! More like we pay them to put reviews up that make us look good or mostly good and are fictitious.
Do not move here!!!! Been here for 3 years. Management under the previous owners were courteous and would would go out of there way to resolve issues.. Ever since be bought out by the new mysterious owners; I say mysterious because the front office or the website won't even divulge who actually owns the property... This place has been a nightmare.. The suck every penny they can out of you. You pay to park in uncovered spots, trash removal, water; everything.... The try to falsely get you with late fees; $75 I might add.. If you do for whatever reason move to this place I recommend when paying your rent you bring witnesses or even the news crew as proof of payment on time. The staff is disrespectful, rude, and only want to try and get money from you any way they can... They must get commission.... Stay Away at all cost!!!!