These apartments look good from a distance and I suggest that you keep them at a distance. Here’s all the stuff you don’t see until after you sign the lease. Noise and lots of it! Cars are honking horns all hours of the day and night any may be very near your bedroom. There is almost no noise protection between you and your neighbors. The outside heating and cooling units are noisy and located too close to bedrooms. The spring-loaded front doors slam and echo in a small hallway. Water and garbage collection is a rip-off. Water at my kitchen tap would take 45 seconds to get hot and waste 1.8 gallons of water every time because the water heater is located too far away. The sewer charge is twice the water charge so the water company is laughing all the way to the bank! The so called “Valet garbage” plan is a no choice, no “opt out” over-priced way to squeeze more money from the residents. I don’t think garbage should be in an apartment hallway at any time. I wanted nothing to do with this plan and never used it but I had to pay for it anyway. Check the Water/Sewer and Trash ADDENDUM in the lease. They want you to sign and to agree to pay all flat fees, usage charges and RATE INCREASES! The local community management team is just a revolving door of unexperienced, inflexible and arrogant people just parroting the corporate rules. Their job is just to stop any complaints and dismiss them all as unreasonable.
I had a great experience with the Evergreens staff! They were very warm and inviting. They were extremely helpful and knowledgeable about their facility. The environment is very relaxing, I would recommend anyone who is apartment searching to check this place out first!
I lived here for almost 2 years and moved out in June 2014. Maintenance was always prompt and friendl. Managers took care of problems with respect and courtesy. They maintained standards without being overbearing. I never had any problems while living here and the staff felt like family. The facility and grounds were beautifully kept. The pool and especially the jacuzzi were great. Phase one had pool tables in the clubhou which I enjoyed with guests. I especially liked the Wine Down Wednesdays. My ground apartment with covered walkways to my garage was ideal for my time in a rental. I moved out to purchase a home but have fond memories from my time there. If I had to rent again Evergreens would be my first choice. The location and amenities are unmatched.
The property is nice. However the office staff member we dealt with was not well trained despite the fact that he told us he has been in the business for years and years. We were promised specific deals then told they did not exist. (These deals were also published.) We were promised a particular unit and then told that they already leased it. We had little to no follow up unless I initiated it. I would hate to be a resident with an issue when it is this hard to deal with them just trying to sign a $13,000 contract. If you are willing to pay this much you deserve better service.
These people are the worst. Horrible customer service. I had fleas in my apartment for 2 months before they could get them out. Very rude and ignorant office staff (except Andrew, nice guy.) They selectively charge for leasing applications and raise rent on some but not other renters (I had a friend living in the exact same apartment as me, across the street and his rent was not raised.) On the other hand, they're happy to buy pizza, goodies, booze and stupid little "freebies" for their renters, but wouldn't budge when I asked repeatedly to negotiate a move out fee; when I asked to speak to the regional manager they assured me that she'd call, then never followed up. I tried repeatedly to contact her, until they decided to send my account to collections instead (have yet to hear from a "regional manager", maybe she doesn't exist?) Very noisy apartment complex, trash and dog crap everywhere and just poor quality considering what I paid for this place. They fixed a lock for me and I had to wait three hours for them to give me the new key; all this time they assumed I had locked myself out. You're better off going to Savannah Crossings or Victoria Grand. STAY AWAY FROM EVERGREENS