I have read a lot of negative reviews of this property but I've personally had a very positive experience so far. I moved in recently and the building is clean and nice, the staff is friendly and efficient and yes, parking sucks but we are in the heart of the city - there are ways of making it work if you get creative. I would suggest that people come and take a look for themselves instead of reading all of these negative online rants. I love my apartment, the rooftop, the friendly community and the helpful staff.
Been here about a year. I travel a lot for work so I wont be around for 3-4 weeks straight at times. Figured that the minor quirks wont matter. Big mistake!! This place has really sad upkeep. Its old, cheap, constantly requiring maintenance and a constant pain. One night I came back home at night around 11pm and I have paid underground parking, but the garage door wont open. I had to park on the street. What am I paying for? The window air conditioners are OLD, LOUD, TOO BIG for the level of cooling they do. The surrounding areas/patio/garage is all dirty and not kept clean. The elevators are constantly getting stuck. The staff is very moody, if you require their help and they don't need to put in too much effort, they will "serve with a smile." The moment something needs to get done, you pretty much have to do it yourself. E.g. I had a UPS pick up scheduled, the UPS guy told me to just leave it at the office since he goes there everyday. I asked the office representative to hold a UPS package for the pick up, she said she wont do it. I had to go to the UPS store and drop it off myself. These are just some of the stories of the never ending list of screw ups and downfalls to this place. Think twice before renting here. Waiting for my lease to get over (2 more months) and I am out of here!! Realized its not worth compromising that much just for cheaper rent.
I moved cross country to Denver in 2014 on a no-look basis as far as apartments go, and the Mezzo was the only place I could find that was decently priced compared to what was available online. However, now that I am actually living here, the rent is DEFINITELY HIGH for the area. Mezzo upcharges for "amenities" that older apartments in Capitol Hill don't have - basically it's just a dishwasher. My Mezzo apartment was a 433 square ft studio, and I was paying a ton of money for a tiny space in comparison to other apartments - not to mention the actual space engineering in the studio made no sense (tiny living room, big closet with unnecessary vanity), and there was NO WAY that the apartment was actually 433 square feet - they don't account for all of the dead space in the apartment, such as HUGE parts of the wall sticking out to cover old vents, and the new AC units are ENORMOUS and take up tons of space and you're unable to put any furniture underneath them. Here is my honest pros and cons list, as a practical and simple person just trying to make it in Denver without paying a ton for a space to sleep & eat: Pros: 1. The maintenance staff (specifically Terri, Gene and Sean) are AMAZING people. They do a great job and are so incredibly friendly. They make a difference. 2. The office staff, once they warm up to you, is friendly and helpful and try their best to accommodate you within their limitations. Mallory is by far the nicest person I've met in Denver, and it's genuine. 3. It's not noisy. Cap Hill isn't the most quiet place, so you can hear people coming home from bars and random people shouting, but the building itself is quiet and you can get your sleep. 4. The rooftop is really nice as well. I didn't take advantage of it the way others' did, but it's probably one of the best views in Cap Hill. 5. It's secure. Yes, random people can still get in, but some older apartments here don't have a security guard you can call, nor do they have key fobs for the outer door (in other apartments that stays broken half the time and requires an extra key) 6. They allow pets over 40 lbs which is surprisingly hard to find in such a dog-friendly area. Cons: 1. It's too expensive. Don't get sucked into the amenities b.s. It's nothing special enough to pay that price. I was paying $946/month for a supposed $433 sq ft studio, and I found a place 5 blocks away the following year for $900/month for 750 sq ft for a 1 bedroom with no dishwasher. TOTALLY worth the extra savings and space. 2. Not to mention, EVERYONE'S RENT GOES UP every year, and by a significant amount. Mine went up $150/month for my renewal, making my rent $1100...$1100 for that tiny space?! No way. 3. Pet rent is $30/month IN ADDITION TO a $300 nonrefundable pet deposit and a refundable $300 pet deposit. Yes, that's $600 up front for a pet plus $30/month to have them there. Kinda crazy. 4. IF YOU HAVE A PET, THEY WILL CHARGE YOU AN ARM AND A LEG WHEN YOU LEAVE. It's just a fact, and it absolutely doesn't matter how well you've cleaned. It's just too easy for them to say "pet damage" when you get the final bill and too hard for you to dispute. Good luck arguing it, because by the time you get the notice about what's being subtracted from your refund, they've conveniently already torn out the old carpet and replaced it with new carpet. They're not even close to being the only apartment community that takes advantage of people with pets, but DAMN. 5. The elevators suck. More than half the time, there is only 1 working elevator - having 14+ floors... that's not a great combo. 6. There are multiple washing machines, but they seem to always be in use for so many people. And honestly, I did not believe they washed clothes very well at all. Not a huge deal, but annoying nonetheless and thus going on the con list. 7. Packages: Another little annoying thing. If you couldn't get to the office between the hours of 9-6pm, you had to wait until 10pm to call the security guard to go get your package (and I'm sure the last thing this guy wanted to do was get packages).
I've lived in the Mezzo for just under a year now and I've really liked it. I think a lot of the poor reviews on here come from before and during the remodel. I can only speak for my place, but everything is nice and in great condition. Management is constantly upgrading things, and the terrace is awesome. The girls that work downstairs are amazingly friendly and helpful. Mallory and Janelle are great contacts. Overall it's a fun, well priced, perfectly located place to live. No complaints.
Lack luster customer service, nickel/dimin' you every chance they get, & an overpriced, haunted living situation are all good reason TO PASS ON THE MEZZO!