Do not rent from this company. I have lived here for 2 months and they have been anything but nice.They charge you fee's for this and that and will give you no help when you try to question what they are for. The people they let live here are loud and obnoxious. It is a pet friendly community but no one thinks they need to pick up after their dogs. The complex smells like pee and the dog park has soo much feces in it, I refuse to let my dog go in there. The so called spa is just a big bathtub that never works. The maintenance here is hit and miss.They painted the tile in the shower. When I clean it, paint comes off and it looks worse than before I clean it. I had to call to get the ball rolling to fix what was wrong on my move in report 3 weeks after we moved in. The maintenance man tried to caulk a multicolor counter with white caulk instead of clear. I refused to let him do it until he did it right. Please read all of the other complaints, they have merit, and seriously reconsider renting from this company. I will be moving when my lease is up.
Very expensive for only a 2 bedroom/1 bath. Constantly doing construction, pool is very small for the size of the complex, laundroom is a JOKE for size of complex. Pool has been redone twice in the past year, with no improvement other than patio furniture. Pool has been closed for half the summer due to reconstruction, and the day they say it "opens"... They spent all day doing NOTHING. And pool wasent opened until late evening, at the end of JUNE.JOKE! They have a dog "park" that's more of a cage. Just a fence around a bunch of rocks. If you call maintainer for a problem it takes them about a week to get over to fix it. The people in the office are nice and cool, but the management is terrible.
I'd go somewhere else if you expect decent customer service by phone or if you seek a place that takes responsibility for their actions instead of adding fees to your bill and sayin "oh well". I've been through everything to get the office to even contact me by phone for 5 days now. Here's my experience: I got a 3 day notice (you get one if you're late on rent, as well as $50 late fee, $50 returned payment fee, and $35 notice fee. I think they like fees here...) and wanted to talk to someone about the amount it said I owed. I went to the office since it was sat. and was told only 1 person knows about billing, and they weren't there. So I waited till monday, all the while my account was being charged $10/day since it was still late (yes, another fee). Monday came and I got a voicemail saying to call them back if I still had questions. Great! I certainly did since I couldn't get them answered on sat. So I called back and was told the one lady who could answer, was out and would call back once she got back. Did she? No. I wanted answers, so I called the office after waiting 2 hours (lunch doesn't take 2 hours). Someone answered then immediately hung up before I could say anything. I called right back. This time no one picked up and after awhile it went to voice mail. Phone calls clearly weren't working for me. So, since they have an "email us" feature on their website I used it and sent a message asking someone to contact me. But do you think anyone did? Nope. No email, no call, no nothin in return. That is except another $10 late fee added to my account. By this point I gave up and wrote this apt complex off as just another company who could care less about their customers.Nothing was working and it'd been days of waiting. Then today (tue) I got another voicemail saying to call them if I still had questions. I did and finally got ahold of someone. I thought "Thank god! Maybe something can be done now", but that was short lived. When I asked the lady to explain the diff. I was getting in what I owed and what their site said I owed, she just listed the fees. She couldn't actually answer the simple question of "Why is there a diff." and said I'd have to come in. Even after I explained as clearly, step by step, what I was adding to get my numbers, she couldn't answer. Just so you can get a feel of the math, here it is. rent = 1168. I paid 226 already. Without any fees how much do I still owe? That's simply 1168 - 226 = 942. Fine, so I added in their listed fees to see how much I really owe now. I got 942 + 145 = 1087. But wait, 1087 != 1136. This is the diff. I wanted them to tell me about but still don't have answer to. I'm pretty sure one of the returned payment fees is being hidden in another fee, like rent. To make things even worse, I was told I would get a list of the fees and everything for my bill emailed to me so i could see what was being charged. As with everything else, I never got it. So I'm still without an answer. When I asked if something could be done about the late fees they charge per day since I'v been waiting on them I was told no. They wouldn't do anything, even though I've been trying everything to get a hold of someone and still don't have answer. They just said "the fees are in the lease" and since it's now the 3rd day I'll get a "layer" fee of over $200 added and I have to pay. I think that's bogas and rude. Its now friday of the same week as above ^ and these people just closed the office knowing I would be coming back to pay my rent. I got there and asked what my balance was. Once I got it, I told them I'd be right back with money orders to pay. They said they'd see me when I came back. I got back at 6:02 since I had to go to my bank down the road. Just 2 min. late. They didn't even try waiting for me to come back. They just closed up and left, knowing I was on my way back. I'd stay away. In fact I'd run far away from these people and that's exactly what I'm doing very soon. These people absolutely don't care 1 bit about you. It's been hell for me.
This is the worst apartment I've lived in so far. To give one small example, they say they accept packages, but so far they have refused to accept any packages here. When I asked why, the office lady said there were too many packages...that sums up their philosophy pretty well here.
If you are ok with never having a place to park and you have $300 to be towed if they decide you cannot park in a completely undesignated "no parking" area on any random day, this is the place for you. Terrible experience in dealing with landlords and concerns. The landlords will not take responsibility and will consistently respond to you with "Sorry. There is nothing we can do", even under circumstances caused by their action. If you get home after 6:00pm, plan on parking across the complex. If you need to carry in groceries, I suggest you make time for shopping during the week and return to your apartment before 6, otherwise enjoy the trek if you are lucky enough to even find a spot to park within the complex. We were also given the wrong mailbox key when moving in. This has been a terrible experience. For the landlords/owners of this complex. You have proven to be incredibly unprofessional, unhelpful, and single sided. Consider actually providing your residents a place to park their cars. We will be moving soon and I am very disappointed in the amount of my time and money this place has wasted. Village Creek Brookhill Apartments will hold you responsible and liable for towing for reasons that are not included in the lease. Be prepared to deal with unexplained and unreasonable situations and as my advise have a good lawyer ready to be called. I truly hope new residents consider this incredibly unsatisfying situation I have been put in before signing a lease with Village Creek and potentially finding yourself in the same.