Thought my carpet was gray when I first moved in -- nope the tenant who lived there before me had a gray cat. How would I know? I filled my vacuum 3 times with gray cat hair a week after moving in. My roommate has to walk through whatever snowfall we get to get to his car so that he can go to his job - plowing snow at other apartment complexes. Village Creek, however, would rather just let it melt at its own pace. Numerous maintenance calls regarding the same issue -- maintenance people continually put band-aids on the issue rather than performing actual work to permanently fix the problem. When I bring up some of my concerns to the management team here, I get treated with poor attitudes and even poorer service. Village Creek at Brookhill taught me exactly what I hope to never find again in a rental experience, so for that I'm thankful - actually, no I'm not thankful; you guys are terrible and I hope this rant discourages a few people from occupying your filth.
I've been here 1 week and want to leave. The office staff is great but the neighbors are noisy as hell. I can hear every step the apartment above me takes and I mean EVERY one. It sounds like she'll fall through my roof anytime now. My neighbor has multiple dogs they let bark and bark, for over an hour now and everyday. It's annoying and driving me insane. The stair case between the apartments is loud which usually isn't a problem unless the neighbors decide to stomp with every step and boy do mine stomp. It shakes my apt and that's not an exaggeration. Maybe I just got a bad apt. but I'd stay away unless you can sleep through an earthquake as you'll never get peace and quiet here.
If you are ok with never having a place to park and you have $300 to be towed if they decide you cannot park in a completely undesignated "no parking" area on any random day, this is the place for you. Terrible experience in dealing with landlords and concerns. The landlords will not take responsibility and will consistently respond to you with "Sorry. There is nothing we can do", even under circumstances caused by their action. If you get home after 6:00pm, plan on parking across the complex. If you need to carry in groceries, I suggest you make time for shopping during the week and return to your apartment before 6, otherwise enjoy the trek if you are lucky enough to even find a spot to park within the complex. We were also given the wrong mailbox key when moving in. This has been a terrible experience. For the landlords/owners of this complex. You have proven to be incredibly unprofessional, unhelpful, and single sided. Consider actually providing your residents a place to park their cars. We will be moving soon and I am very disappointed in the amount of my time and money this place has wasted. Village Creek Brookhill Apartments will hold you responsible and liable for towing for reasons that are not included in the lease. Be prepared to deal with unexplained and unreasonable situations and as my advise have a good lawyer ready to be called. I truly hope new residents consider this incredibly unsatisfying situation I have been put in before signing a lease with Village Creek and potentially finding yourself in the same.
this place when u move out they take mny from u matter how they can by keeping deposit signing false paper I had no children of animals my place was immaculatant an said we only have 45 day notice not 60 an wants us to pay a month we didn't live there an put one on our credit now we r taking them to court in regard this ridiculous situation this place is a nightmare !!!!!! do not talk to Brian in office he is a huge liar,!!!!!
I lived at village Creek for about 1.5 years, I wouldn't say my stay there was enjoyable, but certainly not horrible. The staff was friendly, the location was great and I'd say it was the best bang for your buck place to rent. Neighbors were generally nice though I got super unlucky and ended up renting an unit below a b!tch who loves calling the cops on everything. Word of advice, check the unit they are about to give you, I was put into a bed bug and cockroach infested unit when I first moved in (unit #28-202), had to throw away all my furniture and send all my clothes through washer/dryer. Fought with the management office for a good week before they finally let me into a new unit. And if they tell you oh the pest control guys says he did not observe any signs of bedbug/cockroaches, but he still sprayed your unit. DON'T BELIEVE THEM!! Next, always always always check your lease contract before you sign. In their lease, they basically say if they were to have to replace or clean anything, its on your dollar, every single penny of it. And when you move out, make sure you do the final inspection with them and SIGN THE INSPECTION. Don't ever let them fool you that "oh, there's no such thing, there's no paper work to sign". I don't know if its the management office or the corporate office (Riverstone Residential), but at least one of them is a f*cking ass hole and will try to squeeze every single penny out of you. I made my mistake, learned a good hard lesson, a $600 lesson. If you are a person who is a super neat freak, no kid no pets no outdoor activities, and likes a place where you will get your peace and quite, then Village Creek is the place for you. Otherwise, considered yourself warned, go rent somewhere else, because its not worth your time or money to fight with these people. BTW, don't let their hot tub/pool fool you. For the times I've tested their water, its either human skin soup (not enough sanitizer) or sanitizer water (too much chlorine). Don't know who their CPO is, but definitely not doing his job.