The apartments themselves are fine. The property is nice. The exit process was a joke. No one was around to collect keys on our last day. I had to go to the main office to drop everything off. I called to make sure we didn't have any outstanding charges and left a message. It wasn't until almost 2 weeks later that we got a call back saying that we had 2 months of community fees. We just got our final list of all the things they are going to charge us for. We thoroughly cleaned the apartment from top to bottom upon exit. We probably left it in better shape than we got it. Our entire deposit was used up to re-clean the apartment. I get that the carpets need to be cleaned, but charging us again to clean it and then charging us for the cleaning supplies seems excessive.
Having moved around a lot in my life I feel that I have enough to compare this place to. The maintenance is really really slow and takes up to a month to actually get anything fixed. I had carpenter ants coming out of an outlet and had to put multiple requests in to get them to come (a month later) to take care of the problem (which I had taken care of myself cause I was sick of waiting for them). I travel a lot for work and one time while I was gone for a couple months I came back to my car being gone, come to find out it had been towed and I had to pay $1,000 to get my car back. Then I got a notice that my lease was ending (about 47 days from notice date). I had just found out I was going to be moving again for work and so I gave the office my written notice, I ended up having to pay to stay in the apartment for a couple weeks because of the 60 days they wanted for a notice (other places require 30 days because they know that people don't know 60 days before they are leaving someplace). Now I finally get notice about my security deposit and I find out that I am not getting any of it back. My final water bill they are claiming it to be $140 which is absurd. I am so glad that I am gone from here and I hope that people take this review into consideration when thinking of moving here. Crappy appliances, crappy flooring, no upkeep, crappy AC/heating units that are super dusty, and poor management (outside the leasing agents who are great).
Great apartment, but they will screw you over when you move out. We had our apartment cleaned and had a professional come in and do the carpet cleaning. Not only did Breakers try to bill us again for carpet cleaning, but they tacked on all these additional fees with no explanation behind them. They also increased our rent by $300 in just over one year, with no changes/upgrades to our apartment. They are good at getting you sucked in at first, just to charge you for it later.
This place is receiving one star only because I have to check something. They deserve zero stars. DO NOT LIVE HERE! The management is non-existent. And good luck trying to leave if you do make the mistake of renting here. The place is so bad, and they had so many people quit working there, that to call it a bare-bones staff is an overstatement. We lived in Marble Head, and the office that was supposed to be dedicated to that village is permanently closed. There is no village manager. And the next village, which we had to use as our office, has ONE PERSON. They are randomly closed for hours at a time during the day. They aren't open in the morning when they should be. They close early. Their phones give you a busy tone then hang up. You can't leave a voicemail. If you try to get a hold of them by leaving a message with another village or the main leasing office, it won't be returned. We called for DAYS trying to get a hold of someone just to turn in our keys and access cards. We tried stopping by the office multiple days at multiple times, just to find it randomly closed with a return time of a few hours later. We couldn't ever get anyone at "our" office to respond, so we had to leave the keys with the inept front desk person at the leasing office in the hopes she may actually get them to the right place. After all of that, we get our final bill. They made sure to charge us exactly what our refundable deposit was. We left that place SPOTLESS. Actually, we left it much cleaner than it was when we moved in. They charged $95 as a standard unit cleaning fee. Then on top of that we were charged for touch up paint that wasn't needed. There was a little over $28 dollars left that would have been returned to us, so they charged us that exact amount for "cleaning supplies". They made sure to charge exactly enough so we did not receive any deposit refund at all. This place is so bad that at the time we moved out, there were 17 open units just in our village, and everyone we talked to who saw us moving out said they were also leaving as soon as their lease was up. That speaks volumes in a city where most apartments have waitlists. This place is a scam. Again, DO NOT LIVE HERE.
THREE robberies around our unit and this is supposed to be a "gated community" and we only lived there for 5 months. My husband spoke to the cop who let us know that the unit across from us was broken into. This place is a joke. A different neighbor let us know his patio door was smashed and someone stole his wife's computer who had been writing a book for years. We did not feel safe and when we talked to management the guy was a total jerk about it and said "there are thousands of break-ins across the U.S.-- we cant do anything about it." ITS A GATED COMMUNITY WITH A SECURITY ATTENDANT. We told him we would leave this review and he flat out did not care. We had a 6 month lease and moved from out of state. When we arrived in August our air conditioning did not work and it took SEVERAL calls for them to come fix it. They didn't seem to care that it was probably the hottest month of the summer and it took maintenance about a week to come out and fix it. We were new to the complex so you'd think they would make it a priority. Nope. Also, we were not made aware that we'd be living in a handicap unit so we had no lower cabinet space in the kitchen or the bathroom. We ended up moving out a month before our lease was up because we wanted out of there so badly. If you plan on working downtown I would completely avoid this area. The traffic is absolutely horrible and it is well worth your sanity to pay a little more to live closer to the city. They try to make the amenities super nice because the apartment units are poor quality, even the lighting is terrible, and they are not honest about what you are actually getting. Anytime you see a place as flashy as this one on the outside be aware of what the units are really like on the inside. Of course they only show you a model with all the best fixtures but that doesn't mean that's what you will get. And if you opt for the lower quality fixtures then that is EXACTLY what you get. Our place was poorly painted and there are paint splatters everywhere as if someone did it in a hurry. Don't expect to get your deposit back though because they charge you $150 paint fee and $20 for paint drips?! They clearly don't use professional painters so they are just trying their hardest to get all the money from you that they can. We also had to pay $80 in utilities for a month that we were not even living there. Good riddance, Breakers. This place was a nightmare ---Just don't live here.