First, the good: school district, location, my own apt. was in a great location and mostly quiet. But, if you need anything - forget it. Everything at Balconies has to do with management's low expectations for tenants and cheap fixes. 1. Move-in - it was dirty, the carpet was like a jig-saw puzzle of scrap pieces (they redid), missing appliance (they supplied microwave after I moved in) - really put a damper on moving in though they did make it right. Question: Why wasn't it right in the first place? 2. Maintenance requests took forever (although Kim is there now and she's awesome). Took 4 days in 100 degree weather to fix my air conditioner. They would literally work across from me in empty apt. vs. staying at my place to fix it. They'd try one thing and leave for the day. Come back the next day try one thing and leave (at like 10:00 a.m.!) to go work on an empty apt - for 4 days!! It took weeks for a tub to be resurfaced after peeling; had several water leaks that resulted in completely saturated carpeting - wouldn't wet vac it; had to have fans blowing forever and dodge wet spots. Neighbor had it worse though. Maint. turned off H2O w/o giving notice (standard). She lived downstairs; neighbor above was in shower when H2O was turned off; forgot to turn off faucet and left for work. So when Maint. turned water back on, shower ran all day flooding downstairs; ruined her things and she had to move to diff apt! 3. Communication is ridiculous. Half-responses, no responses, no follow-up, blame game (s/he is supposed to handle). It was constant issue. And, Jordan scheduled an appointment with me for move-out - didn't show up. (We placed bets he wouldn't!) Typical Jordan. 40 minutes late he shows up (after I went to office), saying he double booked. Quality! 4. It took nearly four months and a call to the VP at Rait (don't bother with regional mgr, Don, as he won't return your call) to get their billing mistakes fixed. They kept charging me for renter's ins. which was against my lease agreement. Luckily Nichole put me in touch with Rait VP Bridgette who is only person there that makes sense. Jordan just says, "Rait is just dragging their feet; nothing I can do about it." 5. There is frequent dog poop... takes days for them (if ever) to pick up. Few dog owners pick up. After my "quality" neighbors moved in, it was more awesome. They deserted their U-haul in the parking lot, obnoxiously loud, leave diaper-only toddler out on balcony by herself screaming, smoking (not the baby! that'd be crazy! like leaving on deck by herself!), hang their laundry to dry, littering (watched him literally scoop garbage from car onto parking lot and get in it!) beer cans, food, cups that stayed for days! Definitely "keeping it classy" clientele. 6. Breaking lease early was a hassle despite $890 fee. Balcones is only complex that offers 3-month lease in area (desperate?). They let a "Dell Executive" put deposit on my apt for 3-month lease w/o him actually SIGNING the lease; he "has until move-in date" (30 days)". So, they took my apt. off advertising (no one else can lease it since he put down deposit). Meanwhile, other 2-bedrooms leased. I was left hanging for weeks. This is not a place for a local "Dell Executive" who just sold his house in Cedar Park to live (see 'keeping it classy' above). He wanted time while searching for a house (be in school dist?) and a 3-mo. lease only if needed. In fact, if I hadn't been bugging the office about closing his deal before I moved, we wouldn't have learned he wasn't going to sign unless I agreed to move sooner than my notice. I would have lost $$$$s! I was able to move earlier for him and in the end it worked out, but understand this could happen to you, too, given their 3-month lease policy which created the issue. Everything's a waiting game here vs. easy living. I couldn't even turn in keys to move out during reg. ofc. hrs. - no one there. Locked. Slogan s/b "Always waiting at Balcones!"
You can choose newly renovated or older units depends what you want to pay but I found the newer units comfortable with stainless steel appliances it's not luxury by any means but me and my family loved the area from shopping to schools it's all very convenient. Did have issues with air conditioner, power and cable but I have lived in apartments a long time and it's all common. I did see police once in a while but I had great neighbors so don't know why they where there most of the time.
This place is horrible! DO NOT MOVE HERE!! Unfortunately I still live here due to the lease not being up. The only ONE good thing about this location is the LOCATION, that's it. I have some loud stomping crazy neighbors, and they are ALWAYS fighting. I have already reported them so many times to the front office, but as always they do not seem to care! Must be that they don't care, because they don't have hear the loud yelling, door slamming and clothes throwing outside the damn door. It is very sad because they have a small child which is always back and fourth in the mix of the arguments, and NO ONE CARES!! Everything in the apartment seems to be falling apart or really old, I should of known I should of done a walk through the apartment I was going to BE living in! The paint in the tub is coming off?! WOW! You cant even take a hot bath in your own damn tub due to the fact the paint is chipping off. PEST CONTROL!!! You pay a damn dollar on your account for the service but do they really do it. The mosquitoes are out of control here, plus there's gnat everywhere. Not including the damn roaches that come from the people next door, I swear those people must not clean. We have personally bombed out house with roach sprays, since we do have to live in this place for another 6 months, but doesn't matter they some how appear again! This place is horrible, do not move here!!!! UNLESS YOU LIKE TO LIVE NEXT DOOR TO PEOPLE WHO ARE HAVING A DOMESTIC VIOLENCE FIGHT AND ARE FLITHY, AND WANTS BUGS IN YOUR HOME AND DONT MIND THE LOUD STOMPING AND BATH TUB CHIPPING, AND FRONT OFFICE NOT GIVING A DAMN ABOUT THE RESIDENTS OR NOT DOING ANYTHING ABOUT A DOMESTIC ATTACK!!! SOOOOOO SAD BECAUSE I SWEAR THOSE PEOPLE NEXT DOOR THERES SOMETHING BOND TO HAPPEN THEY ARE ALWAYS FIGHTING!
First and last review I ever write. I lived here for three months, had to move out when a mouse started nibbling on my wife's shoulder at 3 am. I reported it to management and was told I had to wait until the next time pest control stopped by, which was like 5 days later. I went on to catch 3 more mice on my own and was still denied help while trying to get out of my lease. The apartments are not maintained properly. Poor paint jobs, old and ugly appliances. The staff is rude and are only out to protect themselves. Parking is difficult, the "gym" is actually 4 cardio machines, and 2 of them are always down. Cops were called frequently, apartments overcrowded. Overall a terrible experience for us. The only reason I give them one star is because the maintenance people were nice guys.
I lived at Balcones Club for 8 years. I've never written a review on the Internet before so I apologize if I'm not doing it right. Everyone probably has a different opinion but for me there were some good and bad throughout the time I lived there. First, the maintenance has been changed a lot but all of the new people were very friendly. The cops were also called out a lot but that seemed to turn around the last 2 years I lived there. I can see what some other reviews have stated below and all I can say is that I had a completely different experience. I lived on the front side of the community next to the taco cabana and I rarely saw pet poop. My apartment had two bedrooms and my balcony was always big enough for my plants and tables and chairs. I've moved away now for about 8 months but I came to review because the property manager, Jordan, called me out of no where. He was always very attentive and responsive while I lived there but I was so surprised that he remembered me 8 months later. I really miss my life back in Austin so it meant a lot to me that he'd take the time to see how I'm doing. He always made me feel like he cares and would resolve my requests. The rest of the staff has been great throughout the years. Jordan was quick to add a handicap spot for me when I requested it. I think I may have lived here the rest of my life. I had two other friends that lived there. One for 20 years and the other moved in right below me and he's been there for 8 years as well.