RENTERS BEWARE- DO NOT MOVE INTO BALCONES CLUB APARTMENTS. This place was built in the '70s . Kitchen cabinets terrible- counter tops peeling off and they refuse to repair said cannot afford Dog POOP everywhere. Flies are terrible due to poop. Fleas and mosquitoes are BAD. Told me to treat my yorkie which I do. Glass and trash all over the place. Had to spend $200.00 at vets to get glass out of my yorkies foot. Air conditioning SUCKS- HIGH Electric bills- never gets below 80 degrees. They did replace mine last year after having $350.00 a month electric bills for 3 months. Still 80 degrees- guess no installation Maintenance SUCKS. Repairs never get done. The ones they do get to the repair looks worse. Bathtub enamel peels off- Had to leave for two days last year at my own expense for repair. What ever they sprayed is all over the floor and will not come off. And now peeling off again. Loud music all the time late at night- or domestic fights. Last year I was told to call the cops. Has water issues where you may not have water at times. Electric goes off a lot. Charge you $5.00 a month for trash- dumpster ALWAYS full- furniture sitting out around it. Looks real bad.. Communication is ridiculous. Half-responses, no responses, no follow-up, blame game Internet: they claim to offer free wireless, but it's junk. Year lease is more expensive so they can just keep going up on renewal. Goes up $100 a month on renewal with no repairs Manager last year did try to help. Then she left and Jordan the current manager would rather you move or evict you.. If you want to pay over $950 a month rent please go to nicer complex
First, the good: school district, location, my own apt. was in a great location and mostly quiet. But, if you need anything - forget it. Everything at Balconies has to do with management's low expectations for tenants and cheap fixes. 1. Move-in - it was dirty, the carpet was like a jig-saw puzzle of scrap pieces (they redid), missing appliance (they supplied microwave after I moved in) - really put a damper on moving in though they did make it right. Question: Why wasn't it right in the first place? 2. Maintenance requests took forever (although Kim is there now and she's awesome). Took 4 days in 100 degree weather to fix my air conditioner. They would literally work across from me in empty apt. vs. staying at my place to fix it. They'd try one thing and leave for the day. Come back the next day try one thing and leave (at like 10:00 a.m.!) to go work on an empty apt - for 4 days!! It took weeks for a tub to be resurfaced after peeling; had several water leaks that resulted in completely saturated carpeting - wouldn't wet vac it; had to have fans blowing forever and dodge wet spots. Neighbor had it worse though. Maint. turned off H2O w/o giving notice (standard). She lived downstairs; neighbor above was in shower when H2O was turned off; forgot to turn off faucet and left for work. So when Maint. turned water back on, shower ran all day flooding downstairs; ruined her things and she had to move to diff apt! 3. Communication is ridiculous. Half-responses, no responses, no follow-up, blame game (s/he is supposed to handle). It was constant issue. And, Jordan scheduled an appointment with me for move-out - didn't show up. (We placed bets he wouldn't!) Typical Jordan. 40 minutes late he shows up (after I went to office), saying he double booked. Quality! 4. It took nearly four months and a call to the VP at Rait (don't bother with regional mgr, Don, as he won't return your call) to get their billing mistakes fixed. They kept charging me for renter's ins. which was against my lease agreement. Luckily Nichole put me in touch with Rait VP Bridgette who is only person there that makes sense. Jordan just says, "Rait is just dragging their feet; nothing I can do about it." 5. There is frequent dog poop... takes days for them (if ever) to pick up. Few dog owners pick up. After my "quality" neighbors moved in, it was more awesome. They deserted their U-haul in the parking lot, obnoxiously loud, leave diaper-only toddler out on balcony by herself screaming, smoking (not the baby! that'd be crazy! like leaving on deck by herself!), hang their laundry to dry, littering (watched him literally scoop garbage from car onto parking lot and get in it!) beer cans, food, cups that stayed for days! Definitely "keeping it classy" clientele. 6. Breaking lease early was a hassle despite $890 fee. Balcones is only complex that offers 3-month lease in area (desperate?). They let a "Dell Executive" put deposit on my apt for 3-month lease w/o him actually SIGNING the lease; he "has until move-in date" (30 days)". So, they took my apt. off advertising (no one else can lease it since he put down deposit). Meanwhile, other 2-bedrooms leased. I was left hanging for weeks. This is not a place for a local "Dell Executive" who just sold his house in Cedar Park to live (see 'keeping it classy' above). He wanted time while searching for a house (be in school dist?) and a 3-mo. lease only if needed. In fact, if I hadn't been bugging the office about closing his deal before I moved, we wouldn't have learned he wasn't going to sign unless I agreed to move sooner than my notice. I would have lost $$$$s! I was able to move earlier for him and in the end it worked out, but understand this could happen to you, too, given their 3-month lease policy which created the issue. Everything's a waiting game here vs. easy living. I couldn't even turn in keys to move out during reg. ofc. hrs. - no one there. Locked. Slogan s/b "Always waiting at Balcones!" 34 days and counting for deposit returned.
You can choose newly renovated or older units depends what you want to pay but I found the newer units comfortable with stainless steel appliances it's not luxury by any means but me and my family loved the area from shopping to schools it's all very convenient. Did have issues with air conditioner, power and cable but I have lived in apartments a long time and it's all common. I did see police once in a while but I had great neighbors so don't know why they where there most of the time.
First and last review I ever write. I lived here for three months, had to move out when a mouse started nibbling on my wife's shoulder at 3 am. I reported it to management and was told I had to wait until the next time pest control stopped by, which was like 5 days later. I went on to catch 3 more mice on my own and was still denied help while trying to get out of my lease. The apartments are not maintained properly. Poor paint jobs, old and ugly appliances. The staff is rude and are only out to protect themselves. Parking is difficult, the "gym" is actually 4 cardio machines, and 2 of them are always down. Cops were called frequently, apartments overcrowded. Overall a terrible experience for us. The only reason I give them one star is because the maintenance people were nice guys.
I lived at Balcones Club for 8 years. I've never written a review on the Internet before so I apologize if I'm not doing it right. Everyone probably has a different opinion but for me there were some good and bad throughout the time I lived there. First, the maintenance has been changed a lot but all of the new people were very friendly. The cops were also called out a lot but that seemed to turn around the last 2 years I lived there. I can see what some other reviews have stated below and all I can say is that I had a completely different experience. I lived on the front side of the community next to the taco cabana and I rarely saw pet poop. My apartment had two bedrooms and my balcony was always big enough for my plants and tables and chairs. I've moved away now for about 8 months but I came to review because the property manager, Jordan, called me out of no where. He was always very attentive and responsive while I lived there but I was so surprised that he remembered me 8 months later. I really miss my life back in Austin so it meant a lot to me that he'd take the time to see how I'm doing. He always made me feel like he cares and would resolve my requests. The rest of the staff has been great throughout the years. Jordan was quick to add a handicap spot for me when I requested it. I think I may have lived here the rest of my life. I had two other friends that lived there. One for 20 years and the other moved in right below me and he's been there for 8 years as well.