I mean, let's be real - you know what you're getting when you live in this part of Aurora. That said, since Steadfast Management has taken over in the last months of my lease, this place has become unbearable. I lived here for 14 months with ZERO issues paying my rent online, and the first time I tried after Steadfast took over, my payment was kicked back. I approached them about it when I saw that it was never taken out of my account and was first told "insufficient funds," which I knew to be nonsense, and finally got it out of someone that the account number had been incorrectly entered somewhere along the line. I asked them to contact their bank to see exactly what number was submitted by them and was told they "don't have access to that information." Uh, what? Someone has access to that information - speak to them. In the end, they graciously waived my late fees but still tried to saddle me with the returned check fee, all while refusing to even attempt to provide proof that they submitted the numbers I gave them. Now that my lease is almost up, more issues. My original lease ended October 11th. When I went in to sign my 60 day notice, I made sure in as many ways as possible that though my original lease was up on the 11th, we wanted to stay until the end of the month. Sure sure, no problem. I sign the notice, and forget about it. Now I'm being told that someone is moving in on the 20th and I have to be out on the 11th. I tried speaking with Myrna about this issue and was told that it "didn't matter what I was told, the apartment is rented." When my roommate called to try to talk to her about it, he was told the same thing. When he asked for the number of someone higher up, she screamed at him that he "wasn't her boss" and hung up. No, seriously. I have literally never in my life dealt with a more unprofessional, emotionally unstable bunch of people in my life. If that wasn't bad enough, the place is gross. Don't be fooled by the model. It's a cesspool.
While its nice they give convicted domestic abusers a second chance at a career, it seems so outlandish that they would put them in their leasing office. We came in wanting to look at an apartment that was listed as available on their website. After we had called to confirm this (the lady on the phone was friendly) we were greeted by a cretin who looked enraged and dumbfounded that we had the audacity to ask to view a listing. He informed us that no such listing existed and that we were wrong. He then continued to berate us for being so wrong and not understanding supply and demand in the market. Hey buddy, I know you're happy you might be earning that GED soon after 8 years of online classes, but lets not talk down to potential tenants! He then continued to just be extremely rude and a terrible person (mostly because he just kept existing) and he may or may not have denied the holocaust. He clearly had no desire to do his job, and we no longer had any desire to ever live at Hearthstone Apartments. We quickly left, but not before he got in one last snide comment about us needing to understand how their website works. I feel sorry for the tenants who stay here and have to interact with employees like this guy. But I feel most sorry for his wife and kids. He probably beats them every night after a hard day of pissing off potential leasers. No doubt he will evoke in his kids a new generation of terrible lease office employees and domestic abusers....its a vicious cycle. Poor kids...I pray that their mother will one day have the courage to take them away and never again return to Hearthstone Apartments and their abusive dad. Just like we did and encourage you all to do too.
I had the worse stay of my life at Heartstone. My roof leaked for a whole year whenever i ask the technicians or the staff to get it done especially the staffs will ask me to call a different company. The stress dealing with all this is a lot. Surprisingly when the aurora city authorities came and when questioned about the ceiling they were quick to come and fix and paint it withing a day. I just moved into a cozy apartment (Ridge Hill) and everything seem fine. I recently received a bill of $120 plus from HeartStone asking me to pay because i did not leave the room to a move in standard. Are they expecting me to paint the rooms or what? We cleaned and vacuumed the entire apartment and wiped down stuff what else do you want? i regret staying in that apartment. I think you are using dubious means to make money. No wonder a lot of people are moving out than moving in.
just moved in and I'm completely satisfied. had a little trouble with my leasing agent bit other then that I love it
My roommate and I came to Hearthstone today for our APPOINTMENT to see a 2 brm, 2 bath apartment. I was called 3 times to remind me of this appointment. When we got there, we were very unenthusiastically greeted by a very apathetic (couldn't care less if we were there) office employee. Despite being told on the phone that we could look at the 2 brm, 2 bath apartment, she told us we couldn't see it after all. Did I mention it was about 5 degrees out and snowing and they we drove all the way across town to see the apartment? I then asked if there was a model apartment we could see. She went out of her way to talk us out of going to see the model, and seemed very annoyed when we persuaded her into showing the model apartment. In other words, she was very annoyed that we were there WITH AN APPOINTMENT to see an apartment. Now, I believe all the negative reviews about this place. Can you imagine how rude she'd be once we signed a lease??? (Don't worry, we have no intention of moving there!)