I had the worse stay of my life at Heartstone. My roof leaked for a whole year whenever i ask the technicians or the staff to get it done especially the staffs will ask me to call a different company. The stress dealing with all this is a lot. Surprisingly when the aurora city authorities came and when questioned about the ceiling they were quick to come and fix and paint it withing a day. I just moved into a cozy apartment (Ridge Hill) and everything seem fine. I recently received a bill of $120 plus from HeartStone asking me to pay because i did not leave the room to a move in standard. Are they expecting me to paint the rooms or what? We cleaned and vacuumed the entire apartment and wiped down stuff what else do you want? i regret staying in that apartment. I think you are using dubious means to make money. No wonder a lot of people are moving out than moving in.
My roommate and I came to Hearthstone today for our APPOINTMENT to see a 2 brm, 2 bath apartment. I was called 3 times to remind me of this appointment. When we got there, we were very unenthusiastically greeted by a very apathetic (couldn't care less if we were there) office employee. Despite being told on the phone that we could look at the 2 brm, 2 bath apartment, she told us we couldn't see it after all. Did I mention it was about 5 degrees out and snowing and they we drove all the way across town to see the apartment? I then asked if there was a model apartment we could see. She went out of her way to talk us out of going to see the model, and seemed very annoyed when we persuaded her into showing the model apartment. In other words, she was very annoyed that we were there WITH AN APPOINTMENT to see an apartment. Now, I believe all the negative reviews about this place. Can you imagine how rude she'd be once we signed a lease??? (Don't worry, we have no intention of moving there!)
Awful property with even worse staff! Do not waste your time, the unit you view when visiting is not even close to the unit you will get
An open letter to the property letter at Hearthstone at City Center: Hello, I was looking forward to taking a look at the apartments at Hearthstone, my wife and I stopped by at 4:32pm on a saturday. As we were walking up to the office we were greeted with a smile (through the window) from the kind lady who was managing the office, she proceeded to lock the doors, and close the blinds while we watched. I checked the stated hours both on the leasing office and the property's website, both show hours until 5pm on saturdays. I hope our interest in the property wasn't an inconvenience. I do appreciate your staff's appreciation of the value of my time, because of their actions, we waisted only minutes of our time instead of the half an hour it would take to hear all about your property, and were possibly prevented from signing a lease with truly sub-par property management. In conclusion, I really hope you treat your tenants much better than you do those who might become tenants. Best of luck with the property, here is a little bit of unsolicited advice: people signing leases pay your bills, its better if you do not lock them out.
My roommate and I lived there for one year, consisting a couple leases resulting in a rate increase each time... The water bill per unit is absurd because they include the maintenance and pool usage. I've never had a $80 + water bill until living there. We had issues of pipes to our washer break because they were not insulated outside causing flooding in our apartment. We had cockroaches. Being accused of paying rent late when they didn't record our payments correctly. And now that it has been 7 months since we moved out we haven't received our deposit refund (although we provided our forwarding address 3 different times) because apparently their accountant is an idiot. My advice is keep looking