I had the worse stay of my life at Heartstone. My roof leaked for a whole year whenever i ask the technicians or the staff to get it done especially the staffs will ask me to call a different company. The stress dealing with all this is a lot. Surprisingly when the aurora city authorities came and when questioned about the ceiling they were quick to come and fix and paint it withing a day. I just moved into a cozy apartment (Ridge Hill) and everything seem fine. I recently received a bill of $120 plus from HeartStone asking me to pay because i did not leave the room to a move in standard. Are they expecting me to paint the rooms or what? We cleaned and vacuumed the entire apartment and wiped down stuff what else do you want? i regret staying in that apartment. I think you are using dubious means to make money. No wonder a lot of people are moving out than moving in.
It's funny. I was coming here to post about how we had an appointment on Sat morning for a showing but it looks like we were not the only ones that were welcomed with arrogance. He was working with a move-in (perfectly understandable) he completely ignored us when we came in. We walked outside for a minute, came back in and stop in front of him until he finally decided to acknowledge us. When he did, he did a gesture with his hands, kind of like saying: "What do you want from me? Can't you see I'm busy". Oh yes, we can. But working in customer service, can't you quickly be like: "Hey guys, I'm busy, I'll be with you in just a moment." His tone of voice just did not seem pleasant to have us there. I guess we will move somewhere else. Yes, Denver/Aurora has a huge demand right now but treating your potential tenants nice wouldn't hurt your business.
The Owners Were Extremely Rude. And Maintenance Never Fixed Anything! This Place Is A Complete JOKE. I Regret Moving In, It's Extremely Noisy And The Residents Don't Care I Was Robbed Twice And The Insurance Didn't Cover It! And My Apartment Was Vandalized I Wouldn't Recommend Anyone To Move Here!!! Terrible
I mean, let's be real - you know what you're getting when you live in this part of Aurora. That said, since Steadfast Management has taken over in the last months of my lease, this place has become unbearable. I lived here for 14 months with ZERO issues paying my rent online, and the first time I tried after Steadfast took over, my payment was kicked back. I approached them about it when I saw that it was never taken out of my account and was first told "insufficient funds," which I knew to be nonsense, and finally got it out of someone that the account number had been incorrectly entered somewhere along the line. I asked them to contact their bank to see exactly what number was submitted by them and was told they "don't have access to that information." Uh, what? Someone has access to that information - speak to them. In the end, they graciously waived my late fees but still tried to saddle me with the returned check fee, all while refusing to even attempt to provide proof that they submitted the numbers I gave them. Now that my lease is almost up, more issues. My original lease ended October 11th. When I went in to sign my 60 day notice, I made sure in as many ways as possible that though my original lease was up on the 11th, we wanted to stay until the end of the month. Sure sure, no problem. I sign the notice, and forget about it. Now I'm being told that someone is moving in on the 20th and I have to be out on the 11th. I tried speaking with Myrna about this issue and was told that it "didn't matter what I was told, the apartment is rented." When my roommate called to try to talk to her about it, he was told the same thing. When he asked for the number of someone higher up, she screamed at him that he "wasn't her boss" and hung up. No, seriously. I have literally never in my life dealt with a more unprofessional, emotionally unstable bunch of people in my life. If that wasn't bad enough, the place is gross. Don't be fooled by the model. It's a cesspool.
100 percent ghetto, hope you enjoy splitting the water bill with everyone and the pool, and don't be suprized when they don't want to fix anything, you pay rent on time every time and at the end of your lease they wanna raise rent by 150 dollars, and when you move out they'll hit you with a collections for $275 because the cleaning company you hired didn't do a good enough job, even though the place was a pig pen when you moved in. Total complete trash ghetto dump avoid it!!