After almost a year of dealing with drunk college students, a security gate that probably worked about 3/4th's of the time and the rest of the time just stayed open, I was ready to go. I apparently thought my lease ended a month later than it actually did (11 month lease vs. 12 month lease). I admit that's on me. However I called, e-mailed, stopped by the leasing office 5 times and every time when I asked if everything was set for me to not renew and if I made the deadlines in telling them they said yes. When I got my bill they had increased my rent by about $400 for the last month and charged me a month-to-month fee as well. I called to clarify which is when I found everything out about when my lease actually expired. They said they would give me another copy of my lease and call me the next day. They did not. Yet after all of this, my favorite part is in talking to them and explaining that while I should have known my lease end date I was frustrated they never clarified this when I contacted them multiple times. Their response? 1) They put it in 1 note they gave me that was left outside my door that I never got. I've also found vomit and eggs outside my door throughout my tenure here so forgive me for not considering that a secure way of relaying information. 2) They said that in the lease it mentions you cannot trust anything they say because any of their representatives can be wrong and they are not liable for this.... So again. Anything they say can be inaccurate but they aren't responsible for that, according to their Manager at the leasing office.
My worst apartment experience ever. I've lived in Atlanta for eight years but have never encountered the rudeness and incompetence as I have at M Street. I'm an extremely patient man but when I have to sit in the leasing office and wait 20 minutes for a package every time, I question their common decency. When I receive a trash violation on my door that has a picture attached of another apartment that's not mine, I question their competence. If you ever call them as a resident they will not answer, you have to pose as someone interested in renting an apartment. THE WORST EXPERIENCE OF MY LIFE. I had to get a lawyer involved at the end. So much unnecessary stress. I plan on protesting their awfulness outside the leasing office one day. They will violate your rights here at M Street.
I loved living at Mstreet while attending Georgia Tech for all 4 years. The past year has been the best with the new manager, Alejandro. Although there were some previous issues with poor communication and lack of care for residents by management and leasing reps, the new management is so attentive, I am sad to be leaving for work relocation. I loved walking my dog on the community sidewalks and grassy areas - it was like being in a park in the middle of the city. The maintenance staff was always prompt and courteous, for example Birgitta would give me updates on a request if she saw me walking around. This complex definitely has more pros than cons at the moment, with the new management and the slew of new restaurants across the street, making for a safer and more friendly west midtown neighborhood.
Couldn't ask for a more convenient location while I was a GaTech student. Also, Westside is getting better every month with new restaurants and shops which is only a walk away. Octane is just down the road as is Hop City, a dangerous combination. Amenities were so-so, trains were very loud. I sleep like a rock but my roommate had to get ear plugs for the first couple of months. Definitely ask for an apartment NOT facing the tracks.
Honestly, the place isn't too bad. To get the bad out of the way first: gate is usually broken, and when its fixed theres a long line of people who don't have their card and have to key in. One dumpster, trains are loud (I don't mind, but most will), AC stinks, decor is dull, and a lot of sketchy people. However, the management is actually decent, parking's great, pool is nice (especially if you live next to it), easy to get to, and a short walk to Tech. Walked to class every day for a year, and never had a problem. Maintenance is pretty quick, I've called exterminator for bees outside, for a leak in the roof (when it rains hard), and for the dishwasher, and all were fixed within a few days.