Do not rent here. Firdale Village Apartments (or Brackett Apartments on Yelp as they seem to have changed their name to probably after too many negative reviews) is an apartment complex that is eager to get you in, and then happy to forget all about you as they seek out the next target to take money from. You pay a lot here to rent an apartment full of appliances that look decades old and break down. And then good luck getting repairs. I waited weeks to get an appliance looked at. Pet fees are are expensive, and good luck parking anywhere near your apartment. The spots fill up while the covered areas sit empty because no one can afford the high cost to rent the covered spot. Oh, and don't let your tabs expire or they will threaten to tow you away. In conclusion, Firdale Village Apartments looks for any way to charge you they can, and then takes their sweet time to minimally uphold their end of the deal.
I went (with my husband and infant son) to tour these apartments several months before our one bedroom condo sold, and really liked them. The man who worked there was very nice and knowledgeable, and it seemed like a place where we'd like to live. Fast forward almost a year later, when our condo FINALLY sold, I thought this would be the place where we'd move. I went on a second tour, with just my son, and was very put off. Firstly, the women who worked in the office acted like they had no idea I had an appointment (which I most certainly did.) When they finally straightened it out, and discovered that I DID have an appointment, the woman showing me the apartment was rude and weird. I asked if a lot of families with children lived there (which certainly seems to be the case) and she said (very abruptly) that due to the fair housing something or other, she couldn't disclose that information. I would never ask her to break the law, or the trust of the people that live there, but really? I wasn't pointing at an apartment and asking who lives in that unit. There were a couple of other strange things she said that aren't worth mentioning, and I just came away from that place with bad vibes. As you can imagine, we ended up going with a different place. Maybe she doesn't even work there anymore, I don't know. But good grief.
Do not rent here. (And BEWARE of any property owned by Pinaccle Management in the greater Seattle area.) I've lived in a number of apartment complexes prior to this place, and I've never witnessed such poor customer service and poor business practice from a leasing staff. During one of the apartment inspections we came home after work and found our unit UNLOCKED WITH OUR KEYS STILL INSERTED IN THE DOORKNOB. Our dog was also crated for the inspection, and we were afraid him and our property were subject to thievery. When we approached the leasing office of the incident they were unremorseful and did nothing to resolve the issue; the apartment manager Tina Castro didn't even come out of her office to apologize or blink an eye.
I've lived here for a few years, and was completely content when we first moved in. Our neighbors were great, kept to themselves, but were friendly. Then, several new neighbors moved in and all of them are extremely loud ALL THE TIME (after 10pm, prior to 7am) on a daily basis. Doors slamming, stomping, yelling, screeching... After several complaints to the office, we were told "They can't do anything because noise is subjective." Clearly, it's "just us being overly sensitive" after not having had an issue with noise for a few years... They also have several parking and driving rules through the complex (including a speed limit), which no one follows, and no one enforces. My car has never had so many door dings. People here are extremely inconsiderate and park horribly. No one picks up after their dog, and no one follows the leash rule, nor the rule saying you won't stake a rope outside and let your dog hang out. Again, just like the car rules, no one enforces. The apartments themselves are meh. Poorly insulated, old windows, old cabinets, old appliances, and excessive moisture which causes mold. The maintenance team is actually extremely nice, helpful, and responsive (hence the 2 stars versus 1); although it wasn't always that way. The initial maintenance team, who thankfully is no longer here, tried to pin a bunch of water damage on me and my animals after my apartment flooded due to their error and the leasing office did nothing about it. All in all, I can't wait to get the heck out of here. It's been an experience that gets worse and more frustrating every week.
Used to be a great place to go. Everything there always seems to be changing. They used to have a dance studio where I took swing lessons; that were fun. Colonial pantry used to be a good restaurant to go to but I don't know anymore.