My best apartment! Customer service is awesome and worked with me. I can overlook all utilities are separate and minor leaks, the maintenance was ok (not the best.) The size and location of this place is beautiful.
It's been a nice quite year. the area is beautiful, They a bunch of little stuff around the area like miniature golf tennis 2 pools a hot tube a gym. The pools are open all the time day and night and the main pool is heated so its always nice to swim. the thing that stops me from giving them a 5 stars is they lied about the gym being 24/7. I work over nights mainly so that was a deciding factor on moving in. everything else won me over though going to live here another year.
The new ownership of Mission Palms Apts has gone down hill from the last company. I have lived here for over two years. This last year has by far been the worst. Our vehicles get damaged by the renovation crews they have working here and there was no note on the damaged car and no one knows about it. Your covered parking is at the whim of the office to be revoked due to maintenance crews. The maintenance crews take weeks for them to come to fix anything and then they don't fix it right and have to come back two and three times to get it right. I had my truck stolen from the parking lot here as well. I would recommend finding some place else to live than here. Our lease is up in March and we are leaving.
Loved the space and landscape! Note: (Im not a complainer but feel anyone considering this complex should beware and read this review) customer service... Thumbs down! Don't want to get to much into details so ill try and keep it short! Workorders took forever! Im pretty sure it wasnt maintenece because talking to them they never heard of any work order and jumped right on it without one! (maintenece very nice and very hard workers!) The office would just blame maintenance! You could tell the managers are a little unorganized! My biggest complaint is still to date... still fighting for my deposit! They claim we broke our lease, didnt clean the carpet and certain areas in certain rooms... we left it spotless! The only reason we are "being considered" for our deposit is we had all the reciepts and the contract was incomplete. After moving out 7 months ago, 4 visits, and 9 calls... were still waiting with promises everytime of a call back and soulution to the problem... still waiting. Beautiful place, nice pool. KEEP YOUR RECIPTS AND TAKE PICTURES WHEN TIME COMES TO MOVE OUT! Just want you to enjoy your time there and take this advice to save you the headache.
We initially enjoyed living here 2 years (2011-2013)and noticed it went downhill our final 6 months. Mostly customer service issues, management and maintenance problems. Although it has attractive landscaping and amenities, for us the cons outweighed the pros. First, there were many water shutoffs over the course of 2-3 months. Usually no warning and no timeframes were provided to tenants. Despite having our email and cell-phone contacts, if we were alerted about the shutoff, if we were lucky, it was after the fact and a note was posted on our door. Access to water was one of the main reason we left. However, after our walkthrough and moveout, we were supposed to receive our security deposit in the mail to our forwarding address. We made several attempts in person and on the phone to provide our new address and complain about the absent deposit written in the contract. On one occasion, we were told by an office person that paperwork was being processed and backed up a few months, so she wrote on a post-it and indicated she would relay the message to management. Although we asked to speak to the manager, it was apparent that she was on an important phone call that involved much laughter, which we could here from the adjacent office area despite her knowledge of us waiting to see her after scheduling an appointment several weeks in advance! After leaving 2-3 phone calls over the course of 3 months, we figured we would never see our deposit and cut our losses, thankful we no longer lived here. We moved out over 6 months ago and still have not recieved our refund.