The reviews are very unfair. I checked out several luxury apartments in the Seattle and Bellevue area, this was the second best. The best I found was Post Apartments, but their location isn't ideal. The community rooms are great, the gyms are solid, and the view is fantastic. They keep the place clean and looking good, I am happy to bring guests by. They could improve by giving everyone access to the rooftop lounge.
Update : I've tried to talk to UDR and Elements's manager, I strongly feel they are discriminate. If you are reading this review, be careful of choosing Elements. If I can give a negative start, I'll definitely do that, not because of the building/apartment itself, but because of the bad management stuff. First of all, I have to say, the rent of Elements apartments are pretty high. Regarding to management team, the main impression is, they always push the responsibility away and make yourself pay for their fault. Like, if your packages' delivery info showing they're delivered and signed, you didn't find them, management team always say, they don't know with a "you go away" face. Also, when I signed up, they didn't provided me any copy of lease or went through rules need to be paid attention on. They never reminded me/ informed me anything about moving out, when my lease came to the end, I decided to move out, and asked them about the process and signed a paperwork. All of a sudden, someone from the leasing office jumped out, saying since I didn't inform leasing office 20 days ahead of time, I need to pay an extra month's rent. I strongly feel I was trapped. Their attitude shows they don't care about you, or at least they don't care about me. They only care about money, and trying all methods to make you pay more. Sucks!
I would give them 0 stars if I could. When it was time for me to move out I notified them that I was planning on moving and did not intend to renew my lease. They said I had to give them a 20 day notice by signing some paperwork. But every time I went to their front office they made it incredibly difficult to get the paper work. I had to go there 3 times on different days and finally have to complain enough to get the paper work to sign. They were not very helpful when it came to moving out. I also heard that Elements is notorious for keeping your security deposit. So, before I moved out I cleaned my apartment completely. Clean fridge, clean bathroom, clean kitchen.. the place looked brand new after I moved out. A month later.. they send me a bill saying they are keeping the entire security deposit and charging me more money!!! WOW this place is the pits.. they only care about how much they squeeze out of their residents. There were other annoying issues when I moved in too. Like the pool said it was heated but it never was. I think they fixed this though a few months before I moved out. The garage door was broken for like 2 weeks.. so, cars would just line up at the garage door and no one could get in or out. It took them forever to fix it.. that was incredibly annoying. The main lobby coffee machine is consistently broken. There are only a few carts for groceries for the entire building.. so finding a cart is impossible.
Wow, we are researching elements apartment and the comments posted here were a great match with the experience we had there.... Horrible horrible horrible management from online to onsite. I really wonder whether they also discriminate the renters from their race, age, etc. And the funny thing is that the management will always pop up to address the reviews to sounds like they care. As a company, you fix the problem not address the reviews. Good luck!
This place was the worst! We traveled 1200 miles and through rush hour traffic to see this apartment specifically. We arrived 2 hours before close and we're told upon our arrival that they were going home early without explication and refused to show us anything wishing us better luck tomorrow. In 10 min the leasing rep showed me just how little they care about their residents.