I was a perspective tenant of Wellington place. I found the apartments online and, despite the low rating seen around the web, I decided to give it a chance. That was a bad idea. I was in a time crunch to find an apartment, so I made the mistake of signing the electronic lease before I was able to view the grounds or meet the staff. The leasing agent I spoke to on the phone (employee A) assured me I'd be able to view a room before my move in date to ensure the apartment was as described. We made a verbal commitment to view the unit the following friday. I drove 3 hours to the leasing office to find a paper on the door stating "Company event - closed until monday". In my naivety, I thought the on-site support staff may help me, or at least give me some information on the grounds. I only found 2 staff members on the entire campus, a cleaning lady and a lifeguard. The cleaning lady couldn't understand English and the lifeguard ran away from me when I said hello. Not the best impression. I tried to contact the leasing office on the phone and received no answer. I called the washington DC office for UDR and received no answer. I called the corporate office for UDR and was transfered to an answering machine. I left many voicemails urging them to contact me. Some hours later I received a call from the assistant community director (employee B). He apologized for the misunderstanding. I told him I wanted to withdraw my lease and he made a verbal commitment to call me the next day when he was able to view my information from the office. The next day, I never received a call. I called back the number Employee B dialed me from (his personal cell phone) and was sent to voicemail. Not 5 minutes after leaving this message, I got a call from the leasing center from Employee A. He apologized for the misunderstanding that happened the previous day and told me he had an emergency that took him out of the office. I was upset that Employee B was too cowardly to call me himself, but that was not unsurprising. I informed Employee A that I wanted to withdraw my lease and he told me I'd have to wait until monday to make sure it could go through. He made a commitment to me to personally call me back and let me know the outcome. On monday, I received a voicemail from Employee B informing me that he had an emergency and couldnt return my phonecall for this reason. Just like college kids on finals day, everyone's dad starts getting sick. I was sent an email stating I'd receive a refund for my fees and I thought this was the end of it. I read the fine print and find out that my refund would be in the form of a mailed check to my previous address and that it would take 2-3 weeks to deliver. I emailed Employee B back to see if I could be reimbursed electronically, as I would not have access to my residence or mailbox in 2-3 weeks time. I was informed that "This is how refunds are processed. Have a great day". Overall, it was the least professional experience I could have imagined. I wasted 3 hours driving to this complex and many more on the phone trying to contact them. I didn't appreciate the transparent excuses I was given and the broken commitments that were made to me. I would REALLY consider ANY other apartments in the area over this complex. The staff is just barely competent enough to operate.
They will call and text you at all hours of the day and night for less than a hundred dollars balance on rent, but they'll order someone to tow your car without a word at 3am on a Friday.