The apartments and the amenities they offer are very welcoming and well-kept. In the 2 years I lived here, I cannot complain about the space I was given, and the location near campus is an added perk. Unfortunately, the management is what makes this a less than desirable and wholly inconvenient place to live. My roommate and I had to contend with the office more than once. When we were optioning to renew our lease for a third year, we found out that not only would the rent go up, they’d also slap on these sudden water and trash costs. These utilities that were supposedly included were now taken out and added on top of the rent. It’s completely ridiculous. And this mysterious “market rate” for the apartment goes up without you even knowing, nor will they inform you about this in the off chance that you don’t renew your lease. God forbid if you have to move out, they’ll slap on this absurd market cost plus a termination fee, which totals to an extra $400 on top of what you’re already paying. It's like you're punished for moving out and moving on with your life. They may not offer affordable let alone realistic options for leaving, but they definitely don't offer much incentive to stay either. The staff is so snobby and arrogant that they won’t even give you options. Bottom line: you HAVE to pay. Luckily, after meeting with the office for the fourth time, I was able to talk to someone who was understanding of our situation and allowed us to prorate. Basically, the only way to get good service here is to pray that you’ll be able to talk to someone who’s nice and cordial, which doesn’t inspire much confidence in a place that you're giving loads of your money to. Needless to say, my roommate and I were relieved to move out. It’s a shame because this is one of the nicest-looking apartment complexes in Flagstaff. Unfortunately, they expect you to stay for a very, very, very long time. You will already be over-paying, and these so-called market rates will somehow go up without you knowing. If you decide to rent here, do so at your own peril.
Though the property appears beautiful and welcoming, the same cannot be said for the staff or apartments themselves. First the staff: They charge fees for noise complaints that are made. They charge for getting caught in the hot tub after hours and they treat you like their your friend until you leave the room. They are not knowledgeable of leasing or customer service, nor are they professional. I even heard a clubhouse attendant saying some crazy things about the managers pocketing money. Next The parking and roads: Narrow, and a crazy free-for-all situation. I've seen several cars without parking permits even in the covered parking. Never saw accidents but many that were pretty close. They don't regulate the speeding. Putting up a sign doesn't guarantee results. The Apartments themselves: Reasonable enough but problems with electrical, plumbing, and noisy neighbors. No matter how many times one complains, management keeps saying the same thing "contact security." yeah, did that and even after security talks to the noisy tenants, they calm down, begin to talk crap about security, then get right back to where they are. Bottom line is to avoid this place like you would an STD. MEB in general is poorly managed.