I must say that we are very happy here and feel also comfy here! The office staff is always so friendly and helpful! They let you feel like you are part of the big AMLI family!! If you have any problem, is it always fixed very quickly.. We also love our apartment, finally we really feel like we ar home! Thanks guys for that!!
I want to start with the office staff they are #1on all levels, and I haven't even moved in yet hahaha. Already they make me feel like family and at home. This entire experience has truly been exceptional service from day 1 that I have received, it's truly a blessing. I truly can't wait to make and call this My New Home . I've had a glitch in my moving time frame , and they have accommodated me and my needs and truly they have gone above and beyond to make this happen for me, it's truly awesome of them!!!!
Worst customer service from the management team! They are so rude and treat you like you are living for free there! I haven't received such a bad customer service in my entire life! The assistant manager takes things in a personal way! You can't complain about an issue in your apartment more than 3 times, because he tells you to shut up and do not complain never ever again. This is unbelievable and so low! I still can't not believe this!
Management is not responsible for any theft happening in AMLI. Lots of theft happening and management is not taking any actions against it.
I lived here for 1 year and had a good experience. For the most part, it was a safe community. Unfortunately, no matter where you go in Houston, you're bound to hear about some break-ins. Property Management was quick to notify the community. I do hope they will share which buildings this happened in so those that still live there can be more vigilante and prepared. Maintenance requests were AWESOME! Very quick and did a good job. I also appreciated the heads up for regularly scheduled maintenance. Helps, especially if you work and have pets so you can make sure you leave work early to let your dog out or know when to put them up in a kennel. Only thing that prevented me from giving it 5 stars is the price. While it is a nice community, there are others around the area that are cheaper for what you get. And for some of the prices you are paying now ("market price"), the amenities should be nicer. Also, I absolutely HATE that for internet service you are limited to only AT&T DSL. Great location, fairly safe community, and good experience with Management. I would recommend it!