I want to start with the office staff they are #1on all levels, and I haven't even moved in yet hahaha. Already they make me feel like family and at home. This entire experience has truly been exceptional service from day 1 that I have received, it's truly a blessing. I truly can't wait to make and call this My New Home . I've had a glitch in my moving time frame , and they have accommodated me and my needs and truly they have gone above and beyond to make this happen for me, it's truly awesome of them!!!!
Worst customer service from the management team! They are so rude and treat you like you are living for free there! I haven't received such a bad customer service in my entire life! The assistant manager takes things in a personal way! You can't complain about an issue in your apartment more than 3 times, because he tells you to shut up and do not complain never ever again. This is unbelievable and so low! I still can't not believe this!
The staff is amazing always helpful and nice! For the location it is extremely well priced... I love being surrounded by food/shopping centers. Plus, the grounds are well maintained! Safe neighborhood... Although it is older it is definitely still nice if renting. Would recommend to a friend for sure!
I lived here for 1 year and had a good experience. For the most part, it was a safe community. Unfortunately, no matter where you go in Houston, you're bound to hear about some break-ins. Property Management was quick to notify the community. I do hope they will share which buildings this happened in so those that still live there can be more vigilante and prepared. Maintenance requests were AWESOME! Very quick and did a good job. I also appreciated the heads up for regularly scheduled maintenance. Helps, especially if you work and have pets so you can make sure you leave work early to let your dog out or know when to put them up in a kennel. Only thing that prevented me from giving it 5 stars is the price. While it is a nice community, there are others around the area that are cheaper for what you get. And for some of the prices you are paying now ("market price"), the amenities should be nicer. Also, I absolutely HATE that for internet service you are limited to only AT&T DSL. Great location, fairly safe community, and good experience with Management. I would recommend it!
I moved in exactly a month back. On Friday, I returned home to find that the door (by the way, these doors are cheap) was tampered with around the key hole. I pushed it open to see that a lot of my stuff went missing. The management gave me the police's number and asked me to call on the Renters' Insurance folks and that's all the help I get in an emergency without them promising to take any additional steps to prevent such thefts in future at mine or other homes. When I talk to the management the next day about better security and monitoring systems, they joke around it and make comments like "this is going to add to every apartment's existing rent by a $300" which isn't something I was looking forward to hear from the management Also, my key card for entry into the community which was working earlier suddenly stops working that day, and I had to get it fixed the next day I do not want to lay finger on anyone but this happened only a day after I requested maintenance for having my apartments smoke sensors fixed. Some good things- Maintenance requests have been promptly handled. The staff has been very friendly everyday except when someone breaks into your apartment. The maintenance is really very good compared to the less expensive places I've lived at before. Good layouts. Swimming pools are classy and well maintained. Fitness Center is kept neat as well. Cons- Security