Very poor Customer Service when seeking out a good place to live. The receptionist was young and seemed very intelligent. Although we had to see the property for ourselves an go over simple basic questions because she didn't feel obliged to return our phone calls. We went down an gave it a chance, all of this intelligence went away when she discussed issues with her older counter-part that worked in the office alongside her. The receptionist lived on the property and she lightly discussed how bad her neighbor downstairs was and glad they were moving away. This was immediately a red-flag of how this business was being ran especially the ethics she was ignoring. Listening to this person talk badly about people that were not there to defend themselves...she then went over the policy of the rental agreement and left out a few important notes in regards to qualifications. I had uneasy feelings so I sought-out residence someplace else.
If you are looking for an apartment in Chandler, please do not choose Autumn Creek Apartments. It may seem nice(ish), depending on your standards but don't be fooled. This place is a nightmare. Older construction and badly maintained property is this place in a nutshell, physically at least. The staff is generally pleasant. Kathy is the best person to deal with. She's very friendly and helpful. God help you if you have to deal with Brittany. She's rude, condescending, and EXTREMELY passive aggressive. Only deal with her if you like to be stared down, scowled at, or treated like you're bothering her by asking her to do her job. She's not interested in doing her job, at least not in a pleasant manner. I have witnessed her on multiple occasions laying on her horn to anyone who is in the general vicinity of her vehicle multiple times. If your apartment needs maintenance then you're pretty much out of luck. They have handymen that do general maintenance. I'm not sure where they found these people but they have no idea what they're doing. Once they came into my apartment, without notifying me, to fix something that was not broken, that I didn't report to them. The laundry facilities here are also woefully inadequate. Half of the washers don't work, or they work almost halfway through the cycle and then stop, locking your laundry in the machine. Aside from these issues, there are little things that are obnoxious and a waste of time. They are not good at signing for packages that are received. If they do sign for a package then they might or might not lose it. It depends on who is working in the office that day. If something is sent to you and there is the slightest error on the shipping label, they will have it returned to the sender. Multiple times I've had something overnighted to me only to have them send it back with the carrier. I ended up getting the packages about 2-3 after I needed them. Again, I would urge anyone looking at these apartments to think again.
I have lived in this community for a year now and just renewed my lease again. The manager of this property Kathy has gone out of her way for me and I couldn't say anything bad about her or the staff. I have never seen cockroaches, yes their are a few kids around that certainly could use a good spanking. In my opinion tho. Depending on where you live in this very large comlex, I guess some folks could have a not so pleasant living experience. Again I like the location and the location of my apt within the community. I've had no problems and would recommend to my freinds. The catfishing is good, you can't eat them but. I also have met some great freinds in this complex
for a down grade into a studio. When I signed the new lease I was set up for 12 months without knowledge until I looked it over. The terms were never discussed until I asked to go over before signing. Fine, not something to get hot about. From then on when I moved I had multiple issues with the apartment. First of which was an obvious pouch of water protruding from the ceiling into the living room. Multiple time I called for a service request and gave a verbal ok to enter the premises for that day to have it fixed yet still to the day of my move out it was never addressed. Shortly there after I realized my electric was twice the cost via SRP's MPower box. I called SRP and they had me test the electric through the power breakers. Once figuring out it was the water heater I went into the front office and asked to have it fixed. I did receive a note stating the premises was enter and the resolution was found in regards to the water heater. Yet still my bill never changed. I guess a 1 bedroom uses less electricity. Makes perfect sense. Next the dishwasher would not work. All the water would settle at the bottom and never ran properly. Again, I called for service request. Again, it was never addressed. Some time after that My AC starting leaking clear fluid. I called to have it addressed yet once more no one came to service it. A friend told me to keep clear from it as it could be freon or something even more dangerous to my health. At this point you can imagine the frustration. With all of these issue and the apartments around me being filled with illegal substances and acts I broke my lease. No matter the cost I was done with the stress and felt no need to elongate issues that should have been resolved. However I can't be done with it that easily Once I signed the papers and talked With Kathy, who please make sure she understands what she tells you because keeping track of signed papers anything of any importance is not her forte , I delivered my first payment of the Acceptance of Partial Payment that was signed by BOTH me and her. If I did not keep a copy then I would have had a situation where despite my new number is filled out and dated 04/09/14 and when I turned in the keys and delivered my first payment on 05/01/14 and again provided my new number for another employee to take down my father, who has an old phone number with a TUCSON area code, was left a message asking why I was breaking my lease. When I called back Kathy picked up the phone. She then informed me that I still had papers to sign. How is that possible? Why was not informed early? And why are you now using my lease for outdate information? She wanted to argue that the number on my lease was what was used to contact me as if it was okay. Then what was the point of providing my new number? Multiple times? So it could be lost again like most things collected by the front office? At this point professionalism is out the window for Kathy since understanding my distress and anger is not something she is capable of doing. I advise I have paper signed by the both of us and if the issue needs to be taken to a higher level then I will make it happen. After a brief moment of 'finally giving her a moment to speak' and 'taking a look' Kathy finds my signed partial payment 'stuck in the middle of my lease agreement' It took less than 4 minutes to do this Yet, it took an even shorter amount of time I can assume to go through my lease agreement. disregard that paper, assume I signed nothing, accept my payment without question or concern, and contact an outdated number to reach me in regards to this 'confusion' I hope people hear this story and take it into consideration. Businesses do not practice like this. I wanted a resolution or at least a sorry and I got Kathy acting as if I was being rude and unreasonable and quickly hanging up on me. Please consider anything but Autumn Creek. The stress isn't worth the time
Terrible atmosphere, terrible management, and terrible neighbors. I called management about a swarm of bees making a hive 5 ft from my door and they said, "That's cool". Nothing was done about it for weeks.