My Girlfriend and her sister live here for two years now. not vary safe its going down hill vary fast... The manger there has lost the $400.00 transfer fee twice! Absolutely worse service and professionalism. They act like they rely don't care and when you ask for the corporate phone ### again they give it to you like corporate backs up there unprofessional. o and the corporate associate that runs Autumn creek never called back! Pay the extra hundred a month and go to a nice place. good luck
I've lived here for 5 years and still have 2 outlets in my kids bedroom that has no electricity, my dishwasher sucks, the walls where covered woth tape and painted over, we have 70's appliances and the fountians always break and then the mosquitos are so bad I come in from outside with dozens of bites everywhere. They won't change my carpet and they can't keep a manger..... I'm looking for a house now!
Very poor Customer Service when seeking out a good place to live. The receptionist was young and seemed very intelligent. Although we had to see the property for ourselves an go over simple basic questions because she didn't feel obliged to return our phone calls. We went down an gave it a chance, all of this intelligence went away when she discussed issues with her older counter-part that worked in the office alongside her. The receptionist lived on the property and she lightly discussed how bad her neighbor downstairs was and glad they were moving away. This was immediately a red-flag of how this business was being ran especially the ethics she was ignoring. Listening to this person talk badly about people that were not there to defend themselves...she then went over the policy of the rental agreement and left out a few important notes in regards to qualifications. I had uneasy feelings so I sought-out residence someplace else.
If you are looking for an apartment in Chandler, please do not choose Autumn Creek Apartments. It may seem nice(ish), depending on your standards but don't be fooled. This place is a nightmare. Older construction and badly maintained property is this place in a nutshell, physically at least. The staff is generally pleasant. Kathy is the best person to deal with. She's very friendly and helpful. God help you if you have to deal with Brittany. She's rude, condescending, and EXTREMELY passive aggressive. Only deal with her if you like to be stared down, scowled at, or treated like you're bothering her by asking her to do her job. She's not interested in doing her job, at least not in a pleasant manner. I have witnessed her on multiple occasions laying on her horn to anyone who is in the general vicinity of her vehicle multiple times. If your apartment needs maintenance then you're pretty much out of luck. They have handymen that do general maintenance. I'm not sure where they found these people but they have no idea what they're doing. Once they came into my apartment, without notifying me, to fix something that was not broken, that I didn't report to them. The laundry facilities here are also woefully inadequate. Half of the washers don't work, or they work almost halfway through the cycle and then stop, locking your laundry in the machine. Aside from these issues, there are little things that are obnoxious and a waste of time. They are not good at signing for packages that are received. If they do sign for a package then they might or might not lose it. It depends on who is working in the office that day. If something is sent to you and there is the slightest error on the shipping label, they will have it returned to the sender. Multiple times I've had something overnighted to me only to have them send it back with the carrier. I ended up getting the packages about 2-3 after I needed them. Again, I would urge anyone looking at these apartments to think again.
I have lived in this community for a year now and just renewed my lease again. The manager of this property Kathy has gone out of her way for me and I couldn't say anything bad about her or the staff. I have never seen cockroaches, yes their are a few kids around that certainly could use a good spanking. In my opinion tho. Depending on where you live in this very large comlex, I guess some folks could have a not so pleasant living experience. Again I like the location and the location of my apt within the community. I've had no problems and would recommend to my freinds. The catfishing is good, you can't eat them but. I also have met some great freinds in this complex