Lived here for more than 2 years. The buildings were built in the 90s but have great insulation. I barely heard the neighbors. Utility bills were very reasonable for a 2BR/ 2BA. The maintenance crew was always very responsive and it is convenient to put in maintenance orders online. Amenities are good, but as indicated by prior reviewers, some might be closed for renovation or repairs. I don't play tennis so the non-useable courts didn't bother me. The gym I think is well equipped and comparatively large. During the time of my stay it was air-conditioned. The main aspect did not enjoy was the yearly 4-6% automatic increase in rent. Overall, a peaceful complex and centrally located nearby major streets and shops. I also enjoyed the closeness to trails/ hikes, such as bent creek.
Don't Move Here! Ignore all reviews before 2015. In late 2014 they changed office staff – and everything is falling apart. Upkeep is horrible. Gym is always breaking down or equipment missing. On weekends the overcrowded pool areas resemble a frat party with loud twentysomethings taking over from everyone else. The cooking grills have been disgusting and unsafe for years, management makes promises – then does nothing. They try and gouge you financially at every turn. Hidden fees in the monthly bills. Whopping 10% and higher increases in lease renewal rates are not uncommon. They keep trying to push “refurbished apartments” on everyone – if you don’t go for it – they will just keep raising your rent. Yet they treat you like a leper when you ask for a repair. Please do your homework before moving here and check out other reviews online at Apartmentratings.
I totally agree with the with the "Anonymous Poster". DO NOT MOVE HERE! Management did change in 2014 and the place has been going "down the drain" ever since. Agree about the pool and grills. Over July 4th the "frat boys" were throwing a football over the pool with no concern for others around/in the pool, drinking and being very loud! Not a good place for kids at all. Before this management company took over there was a Courtesy Officer who would handle this type of thing as well as noise issues after "quiet hours" but that was the first thing to go away. Tennis court still closed; workout room has no air conditioning (had to order a part - a month ago/June 2015). The 10% increase is a ploy to try and make you feel like you get a deal when they lower the increase to 5%. All done low voices or after consulting the Manager - I guess they think we are pretty stupid. There are 5+ new apartment complexes going up within 5 miles with brand new everything and much cheaper! One is just across the interstate. They charge $10 per pet, per month! I was not happy about the $20 extra I had to pay before management changed but at least they kept the pet stations stocked and the garbage emptied and the maintenance guys always had time to give your dog a treat and to say hello. Now, the bags run out and you have to buy/carry your own. They could not be bothered to empty the garbage in the dog park before July 4th weekend and it was overflowing already on the Thursday before. I reported it but it was not changed until the Monday after the 4th. YUCK! Not the first time it has happened. Most of the maintenance guys are gone now - I think they moved with the old management company. I have only had one issue with maintenance inside the apartment and the new crew did respond within 24 hours. The office staff (they are all new too) are polite but mostly incompetent (or over worked). You have to call several times to get them on the phone and often they say they cannot help - pool, grills, garbage, etc. DO NOT MOVE HERE!
60 days notice is required making it VERY difficult to move in/out in the Asheville rental market, where units rent overnight. You almost surely pay double rent. The area is well kept, great location, but I would never rent with any of the Bell Properties again or recommend to a friend. There are lower costing apartments in the area which are more affordable. They claim rent changes daily like a commodity but they are the only company operating this way. They charge random fees ($9/month admin fee = 108/year??) and the rent is WAY above fair market value. I could never get them on the phone or speak to the manager. Really hard to get a hold of staff unless you go into the office during business hours.
It is a wonderful, safe place to live. Everyone here goes out of their way to welcome you.