Big Trash PROBLEM. People don't follow the pick-up trash scheduled and you have all weekends others people trash infront of the apt. So NASTY. I have call. Massage and go to office and NOTHING is DONE. You pay so much just to live in a dumpster. Is a shame because community have a great potential and great location. I have been 7 month here and I'm starting to think I did a mistake. PLEASE MANAGEMENT DO SOMETHING ABOUT IT. GIVE TRASH. TICKET OF X$ and you will see how this game is over!!.
I've been relying on reviews a lot lately while apartment hunting, so I know how important these are for outsiders - especially with how severe people tend to be. Most don't bother to write reviews unless they've had the best experience of their life or abysmal personal experiences. Overall it's been decent - here are the pros and cons from my neutral experience. Pros: -Great location, very safe and close to tons of things: Directly across the mall, Cranes Roost Park, Albertsons and Publix are right down the road, brand new Whole Foods right around the corner (you can easily walk to all of these) -Nice floor plan: split floor plans, walk in closets, ensuite bathrooms with a big garden tub. -Maintenance responds quickly - usually when I put in requests online, they visit by the next day and they'll leave a note recapping what they did. -Valet trash (this can also be a con - don't pick up on Fridays/Saturdays or pick up trash that doesn't fit in a normal trash bag (boxes or anything else, you have to walk over yourself), squirrels always rummaging through the bins and ripping holes in the bags...you'll often see them running off with slices of pizza bigger than their bodies; water and valet trash is automatically added to your rent as an additional $70 (at least for 2/2) - kind of expensive as a flat rate) -Haven't had issues with bugs thankfully (they include pest control, automatically add $1 a month to rent for it) -Incredibly friendly community: neighbors always politely say hi, I've even had one offer to help move a mattress when I was trying to navigate the stairs -Brenda and Amber are great in the office - very helpful, try and talk to them if you need anything -Recently repainted the buildings (the apartments look a lot nicer on the outside than they did when we first moved in - they were kinda dingy and showing their age before) -Balcony (I haven't really used mine though - it would be nice if they were screened in because there's a lot of leaves, mosquitoes) -Pool is pretty Cons: -Old building (at least mine): floors are incredibly thin and creaky/loud so aim for a third floor unit if you can. Otherwise if on the 1st or 2nd floor, you'll definitely hear every single movement your neighbors above you make. I live below a family, so it always seems like a heard of elephants are dancing upstairs. Always a loud booming sound of something dropping on the floor. The people above us are really friendly whenever we've crossed paths though, so that's a consolation. Also, the walls collect weird grease shadows from the type of paint they use. I've also had quite a few things naturally come apart in the unit from the age, but like I said, the maintenance team is usually pretty prompt in fixing them all. Tubs, although big, show their age. Cement stairs are crumbling. -Mailboxes right next to the dumpster...smell isn't so fresh. -No ceiling fan/Light fixture in bedroom.. -Gym needs to have a bottle of spray to clean machines - they get grimey -Gate is mostly for peace of mind in theory, it's easy to get into complex without having authorization - cars often tailgate because gate stays open for a long time between openings. Sometimes they keep it open for outside vendors to come in and work on complex. No separate entrance for those with gate cards, so a lot of times you'll get caught behind visitors waiting to dial in - it would be nice if there was a separate post to swipe in. The complex is safe though, so the security concerns aren't too big of a deal - if this were a different part of town, it would be though. -Foresty vibe is nice, but acorns are constantly plunking onto the roof cars and they're constantly dirty from all of the danders, pollens, leaves falling off trees - there's a car wash area, but it's basically one parking spot with a hose and vacuum. I'm not high strung about my car, but for those that this is a concern, you should get rent a garage -"bark park" is a tiny fenced off corner patch of grass - I don't have a dog, but it seems far fetched to call it a dog park.. -Tad expensive for what you get
This is BY FAR the WORST place I hace ever lived. The people who work in the front office don't care about your problems with your place. These buildings are so old so the water heater shower turns cold after 10 minutes. Tried to get it fixed, but unless they replace them, you'll have ice cold water hitting you. When I initially moved in, my carpet smelt like cigarettes. I asked to get it cleaned and they agreed, when the day came for them to clean it (after I moved ALL of my things out of my bedroom and into the living room) they said "never mind, we are just going to clean out your air vents". Thank you for letting me know after my scheduled appointment that you weren't going to do what you agreed to do. My dishwasher was broken when I moved in. The kitchen light doesn't stay on all the time. There are gross grease marks all over the flat sheen walls. The washing machine has rust spots all in it and ruined my clothes. My front door lock rusted out and I couldn't get into my apartment. Thank God for their 2 maintenance workers, Julio and Vinny because they are just about the only 2 who seem to care about your well being in the apartment (they really are fantastic). But all-in-all, DO NOT LIVE HERE. Rent may be cheap, but there is a reason for it. Also, the parking spots are mad small, and just about every one of my neighbors do not know how to park. I also have a bad roach and bug problem, though we get it sprayed, my roommate has had 2 roaches crawl on him (seperate nights) while he was sleeping.
I've been here for a year and a half and my experience has overall been positive. I am moving soon as I have bought a house, otherwise I'd stay. I looked up the apartment because I do care about leaving a review before I go. I rely heavily on reviews and I don't think I write enough positive ones. This skews the reality of services everywhere. So, I am committing to writing positive, as well, even if it is not a service or product designed to wow (like a restaurant or luxury service). The management company has been considerate of many requests and I believe they are friendly and professional. There is a reason why they are used by corporations to temporarily house employees (the Orlando soccer team lived across the way last season). I was reading some of the reviews and I was surprised by some of the people's experiences. Valet trash is actually $15 and they pick it up Sunday through Thursday at 8PM. They have always picked up my trash, so I am assuming the person who said they don't, leaves it out on Friday and Saturday. This is a vendor anyhow, not the management company. As far as maintenance goes, it is best to send a maintenance request via the resident portal. This way it is entered in the system in your own words and won't fall through the cracks which happens in communication in a place this large if you are leaving voicemails. It is easy enough to send requests via the portal. When I started doing this versus communicating to the leasing office (which is more of a middle man and busy with leases) the maintenance team can see it directly and quickly as I believe they have access and it creates ticket orders. Once I started this mode of communication, I receive attention within 1-2 business days: dishwasher, AC, lights, hornet nest, nothing too small or big. The buildings were recently painted and the landscaping is mature. The location is convenient to the mall and Cranes Roost. It's nice to walk to the 4th of July. My apartment is very quiet. Pretty view of a tree and I like my balcony with the large archway. No pests. The garden style bathtub is great, as are accents like the chair rail and brushed nickel and frosted glass light fixture in the dining. Full size washer dryer is fantastic. Wood laminate floors are great. Large pantry closet is a nice feature, too. The manager, Amber, is extremely accommodating and responsive. She assisted me when it came to an uncomfortable situation with a neighbor. We set an appointment and we came up with a strategy. The assistant manager is courteous and helpful. Vinny, the maintenance manager - highly organized and competent and considerate. He upgraded a feature in my apartment on his own accord. I also requested an upgrade on my thermostat and they accommodated. Pool party/tenant appreciation party was so nice of them. Perhaps the negative reviews are from folks that have not figured out an effective way to communicate with an office that has a million things to do and probably more than a handful of difficult people to deal with. It can't be easy to manage this size complex and at the same time take the brunt of the complaints when it could be the tenant not knowing how to communicate effectively with them, or because their hands are tied due to THEIR management company and their budget and staffing needs. I'm not belittling some of the residents problems and they should be addressed, at the same time some people are passive, negative, ineffective and won't work to find a solution to their UNIQUE problem. And their expectations are not reasonable. Broken gate? It happens. It's ELECTRIC. Perhaps it's not in the budget and they don't want to raise our rent by buying a brand new system and are maintaining it until they decide it is time to replace? Also, they can stay open for vendor access. I'm assuming they did not give the courtesy of a conversation to understand, but instead chose to just find it unacceptable. If you want to check out an apt open February 1st - top floor, vaulted ceilings, quiet, considerate neighbors check out apartment E303. You'll be pretty happy.
Apartments are old, awful appliances , a/c not working ...... I put more service requests in this place...service maintenance have no experience. ...... Gates always open.....it's a gated community.....trash valet, I pay $ 20 every month... never pick up the trash... can't wait to leave..