Staff was awful. We were promised a 2 bedroom apartment, paid deposit and fees and the week before we were to move in they said nothing was available for what we wanted. They showed us several 1 bedrooms to try to make up for it, 2 of which had ripped up carpet and broken windows. When we asked for our fees back they refused. We were lied to and our money was taken when it shouldn't have been. Stay far away.
Old development. Great location.The management needs to work on their skills. Especially customer relations.
Absolutely terrible! When I first moved in nothing worked. I moved in during summer and could not use the AC and the dishwasher was nonfunctional with a live wire hanging on the bottom. When the gentleman came to turn on my gas for the water heater he told me that the water heater was missing safety mechanisms that were mandatory from over 3 years ago. The kitchen sink pipe was cut so water drain into my cabinets when I did dished the first time. I had to wash dishes in the bathtub since I could not use my dishwasher or kitchen sink, the bathroom sinks were too small. The toilet seats were large ovals while the toilet itself was a circle. Really? How in the world did that look remotely right while installing? Also the toilet water tank has a crack (not leaking but cracked porcelain is breeding grounds for Hepatitis) There's water damage on the ceilings. There have been occasions when the water was turned off without notice for routine maintenance, I had to drive 30 minutes to a family member's home to shower that morning. The front gate breaks down once a month. One cannot enter through the back gate if you do not have a remote. Not all tenants received the remote to enter the gate. Takes about a month to get anything fixed in the apartment better off fixing it yourself.
7.3.2013 -- Downgrading again now that "Chattahoochee Landing" has become "Arium Riverside by Carroll Organization". (I'm being generous with the Good rating. But I need to reserve that Poor rating for if things get worse.) When the new management came in, they did so under the cloak of secrecy, apparently. We got zero communication that the property had been sold and that a new management company had take over. Zero. I found out when I pulled into the complex one day and they were tearing up the old signs and installing their new "branding". First we heard of the change. Their next action, which I commend them for doing, was to replace the roofs on every building. But again, under cloak of secrecy: zero communication from management before the large machinery, dumpsters, and pallets of shingles started taking up parking spaces -- not until after the pounding on the rooftops had actually started. What's up with that? After months and months and months of complaining about the trash and recycle areas constantly overflowing, I had finally gotten the previous administration to deal with the problem. But since the new management company took over I've noticed the area overflowing too many times to like what I see. Debris from the severe storms that took down several trees in the complex three weeks ago? Some is still left to be picked up. One of the fallen trees blocked the exit road for two days before someone finally came out, made exactly two cuts in the tree to remove the blockage, and left the carcass along the wayside, where it sat for over two weeks. Lastly, you be your own judge about two recent events: The Gwinnett County police officer that moved in directly below us a month ago -- moved out after only six days, reportedly saying that it wasn't the kind of neighborhood he wanted his kids to be around. That, and the Roswell city police officer that acted as our Resident Courtesy Officer may have moved after less than six months here. (I haven't seen his squad car in over a week.) So yes, "Good" is being generous. 4.13.2012 -- Downgraded to 4 stars because of a) constant problems having the trash dumpster attended to on weekends; b) a recycle area that overflows two or three times a month because front office staff doesn't hold the recycle company to their agreement; c) trashcans at the mail centers that only get emptied after trash has been overflowing and littering the grounds for several days; d) and a front office staff that mostly doesn't understand the art of customer service. On the plus side, if you have to submit a work request, it's usually handled very quickly, professionally and correctly. No complaints there. And the complex grounds and landscaping, other than the trash- & recycle-related areas, are beautiful and (mostly) clean and picked up. And of course, the location just can't be beat!
Terrible management--Stay AWAY! Chattahoochee Landing is now Arium Riverside. This is the most negligent apartment management I have ever witnessed. We had flooding in our kitchen from an upstairs apartment on Memorial day this year. My husband--a war veteran--spent the whole day mopping up the continuous flow of water because the maintenance staff didn't consider it an emergency, and enjoyed their day off in memory of US soldiers. This, in itself, was very insulting. They promised to show up first thing the next morning, which turned out to be mid-afternoon. All they did was find the source of the problem and turn off the water. Our carpets from the adjoining rooms were soaked, but nothing was done to treat them. After 3 submitted online maintenance requests and 3 personal visits to the office (even spoke to a corporate representative, even he didn't follow through) to see why no one had treated our carpets for mold prevention, someone came by to finish the job. This amounted to A TOTAL OF 17 DAYS. The floorplans are spacious and really nice, and the location is fantastic--especially if you have kids. However, the buildings were built in the 1960's, and REALLY need to be well maintained. Arium Riverside fails to do this for its current residents, so I don't think they should be recruiting new residents.