Very rude! First time I called the gentlemen didn't give me time to say hello just hung the phone. Decided to call to try again still rude I believe his name was Brandon. I read the reviews before because I just wanted to see for myself. And yes the reviews are true. If you can't even answer the phone correctly why would I let you proceed any further to help me.
The staff is very unprofessional, his daughter is suppose to be an attorney. I found it to be very disrespectful for the staff to yell from the office to the lobby your personal business. They have different office space where they can take you and speak with you in a professional manner. Mr Jones needs to teach his staff about being professional. The apartments are in the a nice area but they can take the ghetto from the staff. If I had to rate the apartments it will be dissatisfied. I have seen a few roaches and I don't think I will be here long. I don't like to see people hanging on the park after 10. The park should be closed. I am very dissatisfied with Regal Trace. Honestly they need to go see the owners of Somerset.. You will not enter their premises if the residence doesn't answer. They just let them in. I never received a phone call people just show up at my door.
I don't live in Regal Trace, I live in another set of apartments that's also owned by Milton Jones. I do agree with the others, roach city!! My apartment has a slue of problems such as old kitchen cabinets where roaches live in, Old electric work, old bathroom that looks horrible, old front doors and so much more. Milton Jones swears he a church man, but won't even speak with to you. He looks at you as if you are one section 8, I wish I was but unfortunately I'm not. I work hard for my money everyday faithfully. The only reason why I'm staying in such a place like Milton Jones, is because me and my family are trying to save up to purchase a home, but he keeps going up on the rent. My neighbors rent didn't go up and they been living there for three years now, I've only been living there for 1 year and I pay $900.00, which is ridiculous. I have had two floods since I've been there both coming from the water heater and old ass air conditioner. The second time that my apartment flooded, it damaged my brand new furniture, which his wife Barbra Jones, stated that she is not responsible for that. The next time, I'm putting it on video and I'll be sending it to all of the local news stations. Now, that will hurt them!!! because he gets his money from the big business men and I really think they need to know what's going and that he is very money hungry, taking about he is helping the African American, shit he's robbing us. They only do favors for the residents that they know.
i have been here for 6 yrs it has been quite an experience i feel it is very unsafe peoples property has been vandalized at night it is so dark for the trees make it look like a jungle you take a chance living here kids are very rude and destructive no supervision as far as mantainance we have had no problems they come right away and fix things when we call the staff treats us nice the place is beautiful but its like a forest at night and very dark because of the trees it has been an experience with the teenagers but ill be here 1 more year if it doesn't get better.
Place is nice, but anytime you need maintenance, or need to talk to the help desk, the people are so unbelievably rude! They hang up on you and they don't get whatever you need done right away. Your apartment could be flooding and they'll show up to fix it in two days. Beautiful place, just make sure you never need to speak to these people except for paying the rent and you're good.