When I first moved in July 2014 the apartment was managed by Cohen – Esry. Originally there were two nice enough women. Pro’s: - They had patrols come every night for security. - The apartment was often given pest control treatment. - Maintenance was timely and even brought a package to my door when my hours conflicted with the office hours. Con’s - The laundry room often had 1 or 2 washer and dryers out of order. This laundry room is 8 washer and dryers for the whole complex. This is out of 15 building with 12 units in each building. - My roommate and my own car were broken into. - The apartment was in a slightly shabby state when we moved. Bubbling on the shower wall along with uneven drawers and cabinets making some unusable. - There was a lot of dog poop everywhere, but management did often put up signs requesting for it to be picked up. Then 10 months into my lease Worcester Property’s took over management. Story time: We moved out two months after they took over. They went through the walk through with my roommate, pointed out 3 things then said a list would be sent. A month later my former roommate called requesting for the deposit information (they never sent the list) and they said they were charging us for a carpet replacement since there were stains UNDERNEATH the carpet. With agreement from Mario with this new company; the carpet was old, they were going to replace the carpet anyway, and any stain under the carpet could have been any resident over the years. But because we put “good” on the checklist for the carpet when we moved in we would have to pay for the carpet replacement. I asked how we are supposed to know that the carpet may have a stain underneath when we moved in? He then stated that we should have asked the complex to show us underneath the carpet before we moved in, and that if I brought the company to court he knows very well that we would lose. He says he hopes I learned from this lesson and in the future to request to see under the carpet. This company took over halfway through my lease and I feel they never planned on giving any of the residents back their deposit. They have an opportunity to implement new apartment requirements and charge for previous tenants and management company's misconduct done to the apartment. And because they can threaten with company lawyers against regular citizens why would they feel inclined to give back the deposit? I personally will not take the company to court, because they applied my pet deposit towards the fee to replace the entire carpet and left it at 0 for my return in deposit. If you plan on moving into this apartment with the new management I would suggest you request to have pictures of under the carpet and maybe even behind the wall for mold so that you can be sure you’ll get your deposit back.And if the management skirts questions, turns conversations into the fault of everyone but themselves, or even reference's this rating let your gut guide you.
I want to give the Falls a five star due to the friendly staff and maintenance, but I cannot. The reason being, is the safety of the parking lot. I read a review from years past—before moving in—that spoke about break-ins and thefts, and didn't think much about it expecting it not to happen to me. Well, first I had a package stolen from my doorstep. Yesterday, the registration sticker was stolen from my car, and a month ago my motorcycle was literally stolen, cords cut, and impounded. I wish I could recommend the Falls, but until they hire at LEAST two guards to constantly monitor the parking lot, I recommend against living at the Falls at Cottonwood Creek. Unless you have nothing of value outside (car, motorcycle, etc.).
I moved in about 8 months ago and I like it here. The girls at the office are very nice and take care of my issues as soon as they can. The grounds and hallways are always clean. Neighbors are nice. Thank you for my birthday card and for the changes that have been made at the property. Keep up the good work.
The staff is very courteous, straightforward and no BS. They are kind, but they're not pushovers. If you have something that needs fixing they will put the request in and the next day a work person will be out to fix it. A night security guard patrols the apartments every night, reporting any suspicious activity. They offer washers and dryers that use change. There is a small dog park if you have a dog. Overall, it's a good place to live. Some of the maintenance crew live here so they care about the place they fix, therefore there's close to no litter on the property. Which is very impressive for an apt complex in KCK. To conclude I would recommend the Falls at Cottonwood Creek to anyone looking for their first apartment with a roomie, just married, or small family. P.S. There's a lot of trees which gives the complex a very in the woods feel which is nice.