I lived at Fountainhead for about 2 years, recently moved out of the city. It is a great first apartment community. I took off 1 star because it is a bit older as were most of the appliances, but they all worked well. I have had great experience with the front office...minus the lady who I guess is the manager, the times I interacted with her she came off as rude. Danielle, Cynthia, and Nicole have always been polite. Maintenance has a had a great turn around for non-emergency requests. This is usually done within 24-48 hours (in my experience). The 1 thing I didn't like is there was a resident who at any given time will have 3-5 cars in the parking lot which is disrespectful to those who live there. There are not that many family members in the complex and I suggest requiring residents to register their car and maybe putting a limit to a certain amount of cars per person in the unit. It made parking difficult for many people especially those who I saw moving in and moving out. Overall I was please with the company, didn't have any problems with bugs. I only used the fitness center once so not enough to have a formal opinion about it. Conveniently located right by I-10. Most importantly, the community is quiet. I've never had issues with noisy neighbors. In one instance the lady moved out. Otherwise everyone is courteous and respects your privacy. No rowdy college kids or party people either.
Customer service is great! From the very start Nicole was friendly and excited to help us. Overall it is a very pleasant and peaceful community. I am very happy with my choice. - 5 stars
Love it here! I've been here over a year and I've never had any complaints. The neighborhood is nice and peaceful. The leasing staff offer great customer service. I've had a great experience living here.
Such a great little community to live in! It's quiet, and has beautiful landscaping. Also the ladies in the office are so helpful and sweet. I love living here. The only reason I'm giving 4 stars instead of 5 is because it takes an eternity for maintenance requests.
very rude employees! especially Nicole ! Bad maintenance services, I had to call 5 times for something to be fixed! very unorganized manager, she closes her office blinds and tells the staff to inform residents she is out for the day ! I asked for the corporate phone number so many times and Nicole told me they don't have their number ! how is that possible ? I can't wait until my lease is over so i can get out of here !