Customer service is great! From the very start Nicole was friendly and excited to help us. Overall it is a very pleasant and peaceful community. I am very happy with my choice. - 5 stars
I stayed here for two years and enjoyed the quiet environment. However, when we moved out we were slammed with over $1,000 worth of fines. The apartment had the normal wear and tear of an extended stay with two tenants: run down carpets, a few wall scrapes. We were also charged for stains and damages that were there when we moved in, such as water stains in the toilet and bath. Here's something I wish I had known: DO NOT EVER EVER GET SURE DEPOSIT. It is a MASSIVE scam. Fountainhead staff will talk it up like they're helping you out and saving you money, but it's just a way for them to make you pay for every single tiny piece of damage when you move out. If you try to question the bill, they just send you on to collection. Just save yourself the trouble and live somewhere else, where the staff and management are honest and trustworthy (unlike this place).
I've been here two years and just signed my lease for a third. They are very inexpensive and in a great location. The office staff is friendly and helpful. The maintenance staff is awesome. Having a washer/dryer unit in my apartment is wonderful. Close to everything, especially the med center. I read some of the other reviews and they seem to complain about one or two isolated incidents. Overall, the FountainHead is great!
Safe, good, affordable apartment complex.
I love these apartments. Like ANY other apartment complex, there are some issues, but they get taken care of right away. I had ants at one point and when I called, they sent someone right away. My AC wasn't cooling at one point, and they fixed it immediately. Little things that I had issues with, they took care of right away. The thin walls are everywhere...actually, there are some nice apartments off Bandera where the walls are even THINNER! All in all, the place is quiet and nice. The appliances are old, but they work...you see it in the beginning, so if you don't like it, don't move in...personally, I don't care. If they work, perfect for me! They take care of any issues in a timely manner. They don't bother me at all. I wish there were a way to pay online or a night box...but they are open until 6, so that gives me time to pay after work. They are open on the weekends too, so that is convenient.