We enjoyed living here for 3 years; however, when we bought a house we put in our 60 day notice. We kept the apartment immaculate and were never late on payments. They wanted to do the walk through without us; however, I insisted that my father-in-law be present since it was after our move out date and I didn't trust them to give an accurate move out quote. I wanted to be proactive and called a couple days after the walk through to find out if we would be getting our deposit back or if there were any charges. They told me they couldn't help me and told me someone else dealt with move outs and would call me as soon as they returned to the office. Of course, they never called. I called again and got the same response. Assuming this was the second time I went out of my way to find out about the deposit, I assumed they would have this person call me back. Nope! I called a THIRD time, still no one could help me except this ONE person who clearly doesn't do her job. I finally had my father-in-law go to the office because at this point it was a month after our move out date. He spoke with the manager Kelly, who gave him a long story about how they take photos and it goes to the corporate office and someone would get back to us soon. Being proactive proved to not work with this company. Tonight, we received a letter titled "Urgent attention requested by Christine Hambric, the assistant manger who was supposed to return four of my requests." It states that the "balance due for the apartment has been held from collections for WELL OVER 30 days. If no contact is made, the balance will be referred to collections." My husband and I are furious. Not only did we contact them 4 times in the last month and a half, but they have never returns my calls and this is the first time we have heard from them. There is not even an explanation of the fees. The letter just states that it will go to collections if it is not paid in a week. The office will be hearing from me bright and early tomorrow. If they don't resolve this, I will contact those at the corporate office. This is no way to treat people that were always on time with payments, clean, and respectful residents. I am not a person that writes poor reviews and find that we are very easy going people. However, I cannot believe that a company could treat good residents like this. Do yourself a favor and don't live here. I'm extremely disappointed.
This location was a total shock to me. When we first came in the staff was very nice and the complex looked like it was well maintained. Then you sign the lease and the staff completely changes their tone. In the past two years the complex has undergone many management changes (I want to say about 5), and with each new manager, their attitude just keeps getting worse. Kelly, the current manager, makes you feel bad for just coming in to pick up a UPS package. Honestly, I would recommend renting from another complex unless you're willing to deal with a condescending staff and inexperienced maintenance crew. On a positive note the pool is nice!
I moved into my apartment just about a year ago and I am still very pleased with my choice. Despite what seemed like frequent management changes this inconsistancy has not placed a negative stint on my overall experience. The front office staff is very nice,(perhaps a little too peppy for my taste at times) but they are always smiling and offering to help even when I simply drop in to pick up a package. As far as maintanance I would have to say the same. Within the time I have been here I have had a few problems ex. tub leaking, disposal not working etc. But each time maintanance has been out within a day no more than two to resolve the issue. I must say I am actually quite impressed with their punctual promptness. So much better than the old place I was living at where if felt like it took weeks and several calls to get anything fixed. In regards to what I do not like so much I would have to say uncovered parking can be a bit tough esp. on wknds. Whenever my boyfriend comes to visit if he does not come before 10pm it can be a hit or miss with parking (at least when finding parking close to my place.) I also will say I wish the pool hours ran a little later. I like the idea that it is a heated pool however is only open until 10 pm even on wknds. I will also say from time to time I do hear the neighbors above me but I do understand this is apartment living and regardless where I go I am sure to expect that. All in all my experience here has been great! Based on my own personal experience I DO RECOMMEND this complex and would refer those I know who are looking for a new place to consider moving here.
Christine was really helpful when I needed stuff copied. It was a lot but the business center had closed early. They say they have a business center but the printers don't work and neither do the computers. I needed stuff printed today and it was 57 pages. I was never told of any printing limits and the manager got mad at me because I asked for something to be printed. The guy at the desk printed it anyway knowing it was a lot and the manager said she would let it go because she couldn't stop it but she was so angry with me. She was not nice about it and I wasn't even the one who pushed print. It's an okay apartment and the maintenance is great and helpful but I'm in school and the business center was part of my decision to live here.
Have you ever lost a $10,000 contract opportunity over $85 and poor customer service? Well these dumbasses just did!! I have been a resident here for almost two years. Rent was due on the Friday the 1st and I submitted payment on Sunday the 3rd. The previous property managers NEVER charged me a penalty or late fee if payment was submitted within 48hrs of the 1st should the 1st fall on a weekend. The fact that I was not given the courtsy to have a conversation with anyone about this situation, and the office decided to call me 3 business days after payment was processed demanding late fees be paid, is very poor customer service in my personal and professional experience. PUT YOUR CUSTOMERS FIRST! THEY ARE ALWAYS RIGHT!