The office staff here is amazing. They are always friendly and they follow through on requests. They've been careful to respect my privacy. They're always thinking of new amenities for us, like the dog park, or the year-round hot tub, and we just got 2 new spin bikes! Don't miss the summer pool party. The location is actually great: I get everywhere quickly because there's less traffic here and it's so close to the highway. I've lived here happily for three years. I recommend living here.
I've lived at Camden Asbury for three years, and I absolutely love it. I figured it's time to write a review... Well-maintained community, and it doesn't get more convenient than being within a mile of Route 40. The commute to RTP is usually a breeze, as long as you're on your way by 8:00 AM or shortly before. The management and staff are very responsive to resident suggestions and have provided several upgrades while I've been here, such as the addition of a dog park, upgrades to the grilling areas, and a lot of new/replacement equipment in the fitness center. As to be expected, I've had minor maintenance issues in the three years I've lived here, and I don't recall it ever taking longer than a day to have them resolved. I've lived in several apartment communities in Raleigh over the past 7 years, and this has been the greatest experience by far. Also, rental prices have been going up in the area for a while, but I think the rent at Camden is still very reasonable for the experience you get. Highly recommended!
I really wanted to give Camden Asbury 5 stars! I absolutely love living here. We have had nothing but great experiences thus far except for recently with the office staff. When we moved in, the office staff was exceptional. And today we had an issue with payment meaning that we attempted and thought that our payment had gone through when it didn't. It was human error and we admitted that. We talked to the lady at the front desk and she told us that they had had problems yesterday with the portal. She was nice, but she took us back to talk to a lady named Elizabeth and she was extremely rude from the moment we walked in. She was very belittling and flat out mean. She was talking to us as if we were 5. I didn't feel as if I was being treated like a customer With a concern. We were not offered a seat and asked what the problem was and able to discuss it like adults. We stood in the doorway and she literally said "what?!". All we wanted was for the fee to be waivered because this is absolutely not a common occurrence for us. It has never happened and we thought that it had gone through. Her body language was degrading, her voice and facial expressions as well. I'm disappointed that is the management that we have here at this amazing complex. I would recommend this apartment to people, but if I could also recommend something to Camden Asbury, it would be to hire management that are people friendly and enjoy their jobs like the 2 people that work up from (David and I can't remember the other ladies name). Management has a huge impact on how a community and company functions and if management isn't willing to talk to customers as human beings at the least then it's going to create problems. After the scene she caused I politely asked if there was a waiving policy or someone that we could talk to to get this taken care of. She (yelling once again and speaking down upon me) that SHE would break the rules and go over her bosses head to his boss and get it waivered. Granted the fee is going to be excused BUT that is not the point. I am not disappointed in Camden for initially charging us with a fee. I'm disappointed at how we were treated by this manager named Elizabeth and the fact that this awesome complex has to be reflected upon attitudes from management such as hers.
It's a nice enough place to live, but a word of warning - Don't let them overcharge you! We needed a short term lease while our home was being built. Really only needed 6 months, but we decided to take their minimum 7 just so we could be right up the road from work, and we figured it would give us some cushion if construction was delayed. The issue is that they wanted the lease to end about 10 days AFTER the 7 month mark. The leasing agent claimed that it was because they have standard dates that they end leases. I wasn't willing to accept that answer as it was going to cost me several hundred dollars in rent on an apartment that I was not going to be living in at the time. I took it to the community manager who again said there was nothing they could do as the company would not allow it. Still not willing to accept being overcharged, I called the camden area headquarters. The person I talked to there was very nice and said that it should not be a problem to change the lease end date, but she would need the area manager to approve it. The next day, the lease date was changed to the date I desired. Easy as could be - once I got to the right person.
I started living at Camden when I first moved to Raleigh in a sublease until I "figured out Raleigh" I ended up staying there for another 15 month lease because I loved it. The location is great and the people that work there are amazing! I work from home so it was nice to be able to take a break and go to the office and be treated like family instead of just a random person. From the maintenance guys to the people behind the guest everyone was always smiling. One time I forgot to pay my rent on time and I freaked out about it. I went to the office convinced something bad was going to happen but Elizabeth welcomed me into her office with a smile and told me that everything was alright. I would just have to pay a late fee because I missed it but calmed me down and it really helped ease my mind. I felt so comfortable there with not just the residents but also the people that are in the office that even though I moved away, I still try to pop by and say hello whenever I can. Honestly, I don't think I could recommend a better apartment complex in Raleigh.