It used to be great.... However, since the new ownership and the change in management companies, I haven't felt so warm and fuzzy. I can't get any answers about an over-inflated electricity bill (double the usual? say what?!). My neighbor is constantly blocking my assigned parking stall and parking on the grass between us, yet security does nothing. Maintenance kind of brushed off our concerns about a loud and pounding noise coming from the washer (balance issue they said, nope we said and now I have video to prove it), and just recently they didn't even show up for a maintenance appointment to refinish our tub (I was wiping down the tub with a clean towel after a shower and the big section of finish came off). Now they say they may not do anything! I certainly would not have accepted the home if I had known the tub finish was junk.
This place doesn't deserve a star, but that's the only way I can WARN ANYONE, SO do NOT RENT HERE!!!! This place is horrible. They pull you in with half off, or refer a friend deals, they have maintenance cut grass, and water the first month you move in, but before you know it, the water doesn't turn on in your yard, the grass is over grown, and when they do cut the grass, it ends up in your door way. There is a huge ant and Roach problem......oh, and let's not forget the huge RAT problem. Be careful not to sit too long on the toilet, a rat might bite you!!! Had more than five floods while living here. It all happened within the two months that I had moved in. Tasha Vegas, is a heartless being!!! Stay far from her. Because of our horrific experience, I currently have Tulsi Gabbard investigating my case. STAY AWAY FROM THIS PLACE......STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY STAY AWAY!!!
First day we moved in we saw a mouse run across the living room. Then found out there was a lot of them in the attic. They put up traps and when we got back home from a weekend away our place smelled of dead rat. Asked to be relocated to a different unit and haven't had any response about it. Now we wake up to a lot of them running around all night in the ceiling and in the walls. Who do Icall if I tried numerous times about it and nothing has been done about it. Really frustrating.
1 year update- At first my family and I loved it here now we cannot wait to move out. I should have took the yelp reviews more into consideration. During the year that we lived here we experienced several power outages which was not only an inconvenience but we also had a lot of spoiled food. We also had to go through the pain of them switching electric companies in which we were required to put in a $200 deposit to switch to HECO. First of all the residents were not notified of the deposit and secondly how is that our problem when it was Kalaeloa's decision to switch electric companies. I asked the staff the same question in which I got the reply "Its just like renting a house you have to put a deposit down". Not to mention that we also got billed from both electric companies during the same month. I could go on and on about my experiences and how the office staff does not empathize with our situation but then this post could get very long. So in short, I would look elsewhere to rent.
I had lived in a unit in this Kalaeloa Rental Homes for four years and moved to California recently. It was a nice community with good people. The unit I lived was very spacious and comfortable. All the requests that I made for maintenance were done nicely and timely. Office workers, maintenance workers and ground workers were very kind and willing to help the tenants. Especially, Nani was very helpful. I highly recommend this place for comfortable and safe living.