Probably the worst place I have stayed. I do not mind the rent and utilities, although I know I do not use $230 in utilities a month by myself. My issue with them is the lack of customer service. I had a notice on my door regarding my Dish satellite (that has been placed right outside of my gate for 3 months) saying that I had to move it within 2 days or get a $50 charge to my account. When I went up there to address the situation, I told them that I called up here the day Dish Network was here and verified that I was able to place it outside of the gate. The rep told me that as long as it is not damaging the gate or on top of the roof, I was fine. I then was told “new management, new rules” and that they must have missed it when they were doing their checks and walk through. No one can miss a huge satellite dish. The manager there now was ridiculously rude and apparently there is a form to fill out to be allowed to have a satellite. I am so over this place and I cannot wait until my lease is up. AVOID MOVING HERE!!!!
Military beware!!! They charge military more than civilians, if you have dependents they charge you more even though your neighbor moved in the same time and has the exact same floor plan. They charge ridiculous pet rent to not even use towards required move out flea/tick treatment or anything else that should be covered by that $50 a pet per month. Our neighbors dog dug into our backyard multiple times and attacked my dog, I called security and the office, nothing was done even though there's a one bite law here!! There's always extremely loud parties with bass going on and nothing is ever done about it, mind you the bass is down the street and shaking your house!! Nobody obeys noise ordinances in this neighborhood and neither security or the lady in charge (Milan) of the office here does anything about. Children are allowed to run rampant and throw stuff at your vehicles, litter everywhere, climb the trees and run on the roof of your building and harass your pets over the fence. We would rather give up all of our bah and move onto base than deal with all of this crap here and their horrible customer service, not to mention some of the maintenance guys are extremely rude and are never on time for appointments. They try to make it look pet friendly and military friendly but deep down they're not and it's just a ruse to get you locked into a lease, then they show their true colors. Go rent a house, apartment or anywhere else but here, don't waste your money on thin walls and people that hit your car in guest parking or better yet your assigned stall.
This place is AWFUL. They randomly selected a HUGE tree in my backyard to be cut down (and never said anything to us about it). By them cutting this tree down, MASSSSSSIVE amounts of bugs started infesting our home (specifically ants and roaches). I immediately went to the office and requested that they send someone to spray the apartment for bugs, because this was entirely their fault. The girl at the front desk said, "Okay, I'll send someone on Tuesday." This was on the THURSDAY before.... I said that was unacceptable, and someone needed to come that day. She said, "Okay, I'll pass the message along." These are the words they tell you to act like they're taking care of it..... But guess what, STILL HAVEN'T COME, and it's been almost TWO WEEKS. She is literally the most ratchet human being. I don't typically tear people down, but when you are being paid to do a job, and you literally are useless, I'm gonna be mad about it! I know SEVERAL other residents that have had bug problems and way worse of issues as well. They WILL NOT help you at all. TERRRRIBLE STAFF. I'd give this place 0 stars if I could. Don't move here!!!!
It used to be great.... However, since the new ownership and the change in management companies, I haven't felt so warm and fuzzy. I can't get any answers about an over-inflated electricity bill (double the usual? say what?!). My neighbor is constantly blocking my assigned parking stall and parking on the grass between us, yet security does nothing. Maintenance kind of brushed off our concerns about a loud and pounding noise coming from the washer (balance issue they said, nope we said and now I have video to prove it), and just recently they didn't even show up for a maintenance appointment to refinish our tub (I was wiping down the tub with a clean towel after a shower and the big section of finish came off). Now they say they may not do anything! I certainly would not have accepted the home if I had known the tub finish was junk.
Please read all the reviews before renting here. They are total scammers. Not only with the electric (they give you an "estimated" bill - what kind of crap is that?) and usually ends up being in the high $300's regardless of whether you use your AC or not. We were also renting a 2 bedroom and found out from others at the dog park that they were paying the same amount as us for a 3 bedroom! Also, they increase the rent EVERY year no matter what. When we finally found another place and told them we were moving b/c we found another place, it was only then that they offered to take half the increase amount off.. which only amounted to about $20 a month which is a total joke. We were there for 4 years and the rent increased $300 in the time we lived there. Also, when you go to move out - don't waste your time cleaning b/c they will find a reason to take part of your security deposit no matter what. My bf and I cleaned top to bottom for 4 days and we still had $320 taken from us. The random power outages got quite annoying too - it only affected our neighborhood! Also, I don't have any proof, but I guarantee the 5 star reviews they are getting are probably from their own staff considering those reviews usually consist of positive feedback about their staffing and/or how "cozy" the place is.They probably also did it to make it look like they got better reviews than they really did. If I were you, I would listen to everyone and anyone else that gave reviews and that can give you advice from their own experiences.