I was gonna write a review last year but i decided not to. My review would have been different about a year ago, but this is one of the best properties I've lived at hands down, the management is not bad at all. She just doesn't play any games and takes her job seriously, she runs this property the right way and is very knowledgeable in every aspect of property management. I was here before she got here and this place is ran better than ever!
Worst experience living here. Both manager Stephanie and staff in office are very rude, and don't know what customer service is. Stephanie always snapped and talked back to me and never wanted to offer solutions to any problems I had. Asking them to help you is like pulling teeth! They either take forever to do something or never get to it. There would always be an excuse as to why things hand't been taken care of. They were repaving the parking lot and the office "forgot" to put signs on the tenants doors in my section to move their cars. They gave 1 day for everyone to move their cars and if they were there the next day they would have them towed at the owners expense. They gave the rest of the complex a weeks notice. Luckily I wasn't out of town to deal with that mess. Don't waste your time or money here! The ONLY benefit was that our neighbors were nice. I'm so glad I no longer live there it was such a headache!!!
This is the best value within a 30 mile radius. Believe me I looked. I loved County Center Crossing when I initially viewed the property but I still looked at my other options. After visiting over 20 apartment properties I found that nothing compared in price, size, and amenities. Whitney was my agent and she was awesome! Don't waste your time looking at other places like I did. Thsee apartments are the best!!
Okay here is my honest review about this place after staying here for almost 3 years. Pros- They exterminate every week (have not had too many problems with insects besides ants) and the outside is very clean and grass cut. The apartment was nice clean and for the most part things worked. My hot water heater kept cutting off for years, and they just finally replaced the parts as I moved out. Maintenance is nice attentive and quick in getting basic things fixed. There are two small parks and a mini fitness trail which are ok. I never used the pool, but it looked nice. I can say if you’re on an upper level the apt is well installed and I barely turn on the heat in the winter. For the most part I feel safe walking around at night to my car; I haven’t had problems with anyone stealing my package off my door step or break-ins. There is a bunch of parking and no parking permits. I have never had an issue with finding parking in front of my building. Cons- The trash does pile up, but that is the residents fault for not opening the door and putting the trash in the compactor. If you live above someone you will hear your neighbors stomping around above your head, but you cannot hear them through the walls. (That is just apartment living). My neighbors did smoke, and the smoke got in my apartment. They do charge for everything water, sewer, electric, cable, and gas which can get pretty high. The rent will go up every year which can be negated. The apt is income based which attracts suspect crowds. I see with my own eyes the FBI, CIA, DEA and swat charge the floor above me. No Joke!! There are large families with obvious more people living in one space than it should be. Last the office staff was terrible, but is getting better with customer service. My apartment flooded due to my neighbors fault and the leasing office was not the most helpful in helping me identify them for renter’s insurance purposes. They were quick in cleaning up the mess and making sure my apartment was safe to live in. They can use some organization but overall they are not too bad. Overall I would say it is a pretty safe, clean and affordable community.
I have never seen such an unprofessional office ever in my life. Since my lease was up I moved out but I had work and had school after so I called them and I spoke to Sthephanie who by the way was extremely rude and very very unprofessional saying that I had all night to move out and that inspection was going in at 9 next thing I know I got charged for another day when I went to speak to her she did not want to see me she slammed the door and got me out of her office did not even bother on solving my problem yes they are extremely nice when you rent but once you leave they treat you like a piece of crap. I recommend you that there is really nice apartments in Woodbridge DO NOT waste your time and money on this because its Really not worth it now I spoke to the other gi in the front as well who I have never seen a front desk person so rude with a big mouth. She had call my cell phone before with such an attitude honestly do not even bother on looking on this place they clearly have bad reviews for a reason. Not mentioning how they ALWAYS lie and maintaince people don't go till after weeks of being requested. This was my first apartment but I sure regret leaving here. Lack of professiolism they need real people with MANNERS to rule the office not if ignorant women that give you attitude and looks at you in a threanning way.