They have lost countless paperwork we have turned in and tried to penalize us for. They have a horrible rat problem something I've never had to deal with before living here. The office staff is made up of nothing but a bunch uneducated aggressive women who would rather instigate an argument than help resolve problems. There are robberies constantly, we lost a car while here because they didn't have the gate to their "gated community" fixed for 9 months. Someone set the leasing office on fire during my stay here because of unresolved issues with the staff IT IS THAT BAD. I recommend anywhere including Portofino Landing before here. I hope this place gets shut down and the staff lose everything.
I really see the change know on Rock Creek... There are camaras all around the complex now, great staff. Edwin is taking really good care of maintenance issues.
This is the worst apartments I've ever stayed in. The new office management is horrible and they don't handle business. I wasn't in my apartment for a month and a rat was in my bathroom, the master bedroom bathroom was out of order after the first week of me moving in. The maintenance doesn't handle their part either. I had to rate it at least one if not it'll be two thumbs down. Don't I reiterate DONT ever move here.
I am a resident here and this is the worst apartment complex! DO NOT MOVE HERE!!!! I have had rats in my house since I moved in here. I didn't have hot water for about 10 months. The staff is so rude! WORK NEVER GETS DONE!!! When I moved in, Leanna sold me a house that was not for sale!! I SIGNED A LEASE ON A HOUSE THAT WASN'T FOR SALE!!!! It took three weeks to get a mailbox key! My toilet was broken when I moved in. My front door wouldn't stay shut unless it was locked! We get harassed here by the office! I pay a lot of money for my dog to live here and take care of him and got a lease violation for letting him out on the porch during the cool days!!! I wanted to leave this stupid house for months but it costs an arm and a leg to leave. not to mention, I didn't have smoke detectors until after ten months and after my house almost caught on fire.
i am a new resident, who like to write like e.e.cummings. I have been here going on 3 months this month. I have seen the maintainance have gotten poor reviews, this has not been my experience w/my apartment. they a new head maintenance super, and since Ive been here, they r always out to fix things w/in a day or two. if there is a problem, they will let u know. they have been nothing but professional, courteous, and timely. the same can be said for the staff at the office. I never feel like I am one of many, but the most important problem to solve.