AWFUL service. They steal money out of your account, without authorization, and do not refund it. In November when I booked, I paid half and was told I would pay the remaining in December.NOT TRUE! Three days after my first payment, they pulled the second payment. So, the rental was completely paid for in November. Then they sent an email saying there was a problem depositing the funds into their account, even though it was gone from my account, and they pulled another 820.00 out at beginning of January. So, I ended up paying twice, and they keep saying they will refund it. It's been over two weeks! Rebecca in the Los Angeles office is great! Unfortunately the "property managers" are not!! DO NOT DO BUSINESS WITH THEM!! SAVE YOURSELVES THE HASSLES AND FEES!
If there were "negative" points for this awful excuse for a slimy group of people that call themselves OMG travel I would surely give it. Don't believe the 5 star ratings as these are likely from the same person paid by OMG to open multiple accounts. How the U.S. BBB have not yet caught up with these thieves is beyond me. Shady experience from the day of booking and still trying to get my money back. Hopefully this review helps people to save the hassle (and money) and move onto doing business with a much more reputable company. OMG, you should be ashamed of yourselves.
Its bad service and i dont like it i call they didnt answer i rent apartment with 4 rooms they give me apartmen with 3 rooms with the same price . They didnt answer the calls and emils nobody want to give me the supervisor number
This agency deserves ZERO stars for being deceitful and stealing people's money. I learned through my horrible experience with them that they are in fact based out of Europe and have an "office" in Los Angeles- not to mention, they will only communicate with you through email. Red flag. Booking with OMG Travel will leave you saying, "OMG- how did I just get scammed?!" And if you think just because they are listed on VRBO that it's safe to use them- think again! Shortly after booking a reservation and not receiving my confirmation, I became very suspicious. I quickly found hundreds of complaints and unsettling reviews online from literally hundreds of people (just like me) who were scammed by these frauds. I am disputing the charges on my Visa and now have to have my account "block the merchant" so they don't apply a surprise "$495 membership fee" as others have reposted, transaction to my credit card. Do yourself a favor and AVOID this company. I don't know how they have gotten away with scamming everyone for this long and taking money for nothing. Their cancellation policy is NOT on their listing on VRBO. It is NOT even in small print where you enter your credit card information. It isn't even on the BOTTOM of any of their EMAIL correspondence. It's trickery and they are thieves! Their cancellation policy (which, good luck finding it, detective) is that IF YOU CANCEL, ANYTIME, no matter what-they will keep 50% OF YOUR MONEY. PERIOD. I cancelled 15 mins after booking after reading the horrible reviews and realized this could ruin our entire vacation and quickly bailed. I have yet to see a credit for the 50% I paid and according to others, they don't even return that money! Unfortunately, according to "Chilly" in Budapest, their cancellation representative- it is too late...They get to keep 50% of my reservation for absolutely nothing! If this isn't theft, I don't know what is....AVOID AT ALL COST.
This company doesn't even deserve 1 star. If you're travelling to LA, DO NOT BOOK WITH OMG TRAVEL!!!!! My Mother CALLED THEM and THEY finished my Mums booking last year and then charged us a $700AU membership THAT WE DIDN'T ASK FOR! My Mum, STILL paid it anyway. We were supposed to get discounts that WE NEVER EVEN RECEIVED and now a year later, they've just charged us ANOTHER $700 for a membership fee- WHY? They had NO authorisation to do this. We have NOT contacted them since we left in March! WHY would they charge us again for something we didn't want in the first place? We DID NOT ASK FOR MEMBERSHIP!! These people are thieves. DO NOT BOOK WITH THEM. Also we had asked for a 3 bedroom place they had advertised and they downgraded us to a 2 bedroom tower. These people disgust me. Save your money and book somewhere else, I can not stress this enough.