I was satisfied with this complex until the recent onset of cockroaches, small roaches, and spiders. We keep our apartment spotless and super clean. My wife and I are both germaphobes. We thought we may be leaving some area unclean or something but could not figure out where. We moved furniture, appliances, rugs etc and cleaned and scrubbed everywhere. We then talked to other friends in our complex and they all had the same complaint. We started finding spiders in our bed, couched, and linens. We then learned that this was a common complaint as the office announced they were sending a bug guy to look at the common complaint. However nothing has changed....
Good: safety, response time to fix problems. Bad: relatively expensive Ugly: no sense of courtesy, lies, very unkind administration (except few of the staff). - When I moved, I was surprised that I had to pay for water. They told it wouldn't be a big deal, average of $ 20 a month, so I decided that wasn't bad. Few months later, the water bill was doubled, first they said that the city of Redlands doubled the price, later I found out that each unit (total of 8 apartments) shared the same water meter and the cost was divided "depends on how many people live in each apartment". Of course no one explained that when I moved in, and no one will explain it to you when you move in, so be careful because if you decide to leave before you lease is over, they charge you 2 months, it is a trap! - The first day I moved in (November), the patio was full of leaves and some trash. I called the office to inform, they told me that the patio wasn't their responsibility. After 10 minutes of argument that it was their responsibility since I just moved in, they finally sent someone that took him 10 minutes to clean. Again, don't expect any courtesy. Although some of the staff, like Marwan, are nice, their boss is not. I witnessed few occasions where she was a total witch, and I think they do whatever she wants so they keep their job. - No grace and no courtesy, after 15 months of living and paying rent before time, I had to leave the country urgently and came back on the 6th of the month, they still charged me late fees although I explained to them what happened with me. Overall, although this place is nice and safe, I would leave in heartbeat shall I find a similar place or nicer but with more courteous people. These guys at Parkview will make you feel that they don't really care what you think or if you want to leave. They act as if they have enough or a waiting list, just like BestBuy after Circuit City was gone. So, look around unless you can live with unkind and non-courteous people, it is your choice. I'm moving as soon as my lease is over.
I just moved in here a few weeks ago, and I really regret it. Parkview Terrace is more expensive than many of the other complexes in this area, but I was willing to pay the additional amount because I thought I was getting more for my money. One of the main attractions was that it was a gated community. The problem is, the gates on the entrance to Terracina Blvd have been broken for a few weeks now, so they are wide open for anyone to come in and out. And, they do. Including thieves. 1 neighbor had her car broken into and her iPod stolen; another neighbor had his dirt bike stolen out of the back of his truck. The management office has been alerted and they have not fixed the gates.
Another issue that came up is the swimming pools were shut down by the health department for a few days because they had unsafe levels of chlorine in them. You can imagine how happy that made me, after I had been swimming in them every day for almost 2 weeks.
I have also been waiting over 2 weeks to have 2 very minor repairs completed in my apt.
What else? Oh, they love to show off their beautiful clubhouse and make a big deal out of how all the residents get to use it. Well, it's only open until 6pm, so if you actually work for a living, there is no way you will ever get any benefit from using it.
Definitely think twice before moving in here. It just changed management, and that may be why it's gone so downhill.
it is a nice place over all. good things: remodeled apartment, everything is new bad things: somebody always parks in ur parking spot (even though it is reserved), gym is always full of people who doesnt live in the complex especially after 7 pm