I live at Sandtown Vista, but will not be renewing my lease. The Complex is pretty good, clean and has a courtesy officer. Maintenance usually responds on time, if they don't it's because staff didn't pass on the work orders. One time I had to call 3 times for the same issue. Then they have this ignorant clown working as the pool monitor?? Grown ass man just sits there taunting young females on there attire, using his Pool monitor status as reason to verbally abuse them. He also allows his children to be at the pool without an adult (trust me I tape the situation). We have mentioned this to the manager and mgmt several times but no action taken, I guess they're waiting for him to assault someone before they take action. He's a ticking time bomb. Be careful!!!
I moved into Sandtown Vista December 6, 2016 and recently moved Jan 6, 2016 due to an Ex who kept stalking me. When I first moved into the apartments I was extremely pleased with the place. It appeared to be peaceful and quiet and clean outside. The one bedroom apartments are small but doable. All was well until, my Ex showed up to my apartment one day causing madness. The first time this happen, I contacted the leasing office and requested to be relocated to another apartment. The property manager Kristina stated that because it was the holidays it would take three weeks and would be $300. Then about a week later the young man shows up at my place again and this time steals my apartment key and go inside my apartment and cause $300 dollars worth of damages. I was then contacted by the office staying my lease would be terminated. I could have easily fought this case and stayed in my apartment but because I didn't feel safe I just simple wanted to move. Now the problem I have with Sandtown Vista is that island buffon Marissa is very rude and disrespectful. I recently received an email stating that a very important piece of mail was sent to that address. When I call and went up their, Marissa treated me like I had done something wrong and was VERY VERY rude. When I first call, the other leasing lady told me to come before closing and that they would give me the key to the mailbox to get my mail, however, upon my arrival to the apartments, I was greeted at the leasing office by Marissa. In a very nasty and unprofessional tone, she ask me what did I want. When I explained to her I wanted my mail, she cut me off and said, that they lease the apartment out and was illegal for anybody to go in some else mailbox. I got all of that, but what I didnt get was her tone of voice with me and how the hell someone could already be in the apartment, yet I still haven't received my refund from my rent which I payed 2 months in advance. So I then leave and call back to the leasing office and yet again in a rude and disrespectful manner, this lady answer the phone and says to me, "I told you, we can't go inside someone mailbox. Trying my best to keep it classy, I say to her, look ma"am, can you please just reach out to the guy who is currently a resident at that apartment and ask him if he sees any mail with my name on it to give it to the office. She then states its ok and hung up the phone. If you are thinking about moving here, please think twice about how you will be treated!!!
I stayed in this apartment for a year and they have changed management 4 time, the current management is TERRIBLE!!!! My building have roaches and when you complain to the the leasing office they are unresponsive and rude. Cars are broken into in the summer and the gated is always open. DO NOT MOVE INTO THESE APARTMENTs.
Wow Monica I agree 100%!!! I have been a tenant here since April 2014 and I will not be renewing my lease next year! The management that originally leased the apartment to me were AMAZING I had not one complaint with them ever the level of professionalism was outstanding! I felt valued as a resident and loved the way the property was kept very neat and quiet. Now it has taken a turn for the worst the management is very unprofessional and beyond lazy! I am a single mother of two small children and the gate being closed is such a inconvenience for me especially coming home in the evenings. The maintenance crew takes their time responding to requests and for the most part they never resolve the issue! For the amount of rent I pay my expectations for this property should be met but they are slowly going down hill. I come home and see young men in the breezeways hanging around smoking, people walking pit bulls with no leases, trash in the breezeways it's plain disgusting! I wouldn't recommend this property to anybody with children!
If I had knew what I know now I never would have moved over here. Management is really awful. I've never seen anything like this!! My husband and I have been her almost a year. They change management like four time, that really speak for it self. I am paying to stay in a quote " luxury apartment, " yet they lock up one side of the gate which is really a fire hazard...If we were late on our rent couple of times every other day we would have a letter on the door as if they were trying to embarrass us, but they wont take the time to put noties on the door about trash every where, ppl. not cleaning up behide there pets, ppl speeding through the apartments knowing that there are kids out there. I live in apartment all my life I never seen anything like this nor have I experience anything like this, I been in customer servies half of my life and any one can play a good role. I think no matter what you pay for rent ppl. should all ways be treated with repect.. Sandtown have been a really bad experience for us. I would recommend that you dont move in these apartments, please dont do it!