My experience has been an interesting one at the Colonnade. I have lived here for almost 3 years now. I will say that it used to be even worse when we were under a different management. About 3 months after I moved in, I discovered that I had bedbugs in my couch. I have no idea how they got there but it took about $550 to get rid of them, courtesy of the apt. The water is constantly being turned off due to "plumbing issues" and the water is not always hot. I can't wash my face in the sink at night because it doesn't give you any hot water. The apt is so stringy about how they spend their money that they do as minimal as possible when maintenance comes to fix any repairs. I asked the maintenance to come down to look at my bathtub because it needed to be resurfaced. When he looked it over he was convinced that there was nothing wrong with it. That's when I decided to send a personal email, which was ignored by the office. Finally, I printed out that email along with some pics of the bathtub to go with it, and on top of that a large chunk of my bathtub. I took all of that in a bag directly to the office and gave it to an office member to give to the manager. Shortly after that my bathtub was FINALLY repaired. Whenever I call the office under this new management they're always filled with excuses as to why it's taking maintenance so long to take care of the problem such as, "There's 30 other work orders put in on top of yours." and "Your work order is not high priority." That bathtub I was telling you about took them 3 weeks to fix. I guess it wasn't "high priority". Now that they are renovating apts here, we get to listen to beautiful music of sand blasters, hammers, and saws. I understand that what they are doing is for the better and I appreciate the mess that they cleaned up since the old management, but I don't appreciate the way that they are treating their veteran tenants. They are sooo busy trying to fix everything and have this "out with the old and in with the new" attitude that they are forgetting about the old tenants as well. They are actually sending out newsletters asking us to bring our friends to live here so they will take $200 off our rent. Sounds good right? Well to be honest in the long run that money won't make that much of a difference. Why are they doing this? Because they have lost so many of their old tenants due to the renovation process. They tried to be nice another time when they had this big BBQ activity going on by the pool once. I went down towards the end and said "what the hell." When I went down there they made me sign a paper verifying that I lived there, my room number, etc. I asked them if I could bring a hamburger back to my bf who was visiting.They sternly asked, "Does he live here?" I said, "no." There response was, "Well then we can't give him one." That was the last event that I went to. I wish I was able to post some pics on here to show you some proof of my experiences, but I can't. Unfortunately, you'll just have to take my word for it. Good luck finding an apartment!
DON'T MOVE HERE!!! From the management to the poor AC to the bedbugs and roaches these Apartments are not worth the hassle of having to deal with the management. We lived for here 2 years and the management even changed and it didn't help. Do yourself a favor move somewhere else.
Worst apartment complex ever. PLEASE DO NOT MOVE HERE!
I would never ever suggest these apartments to anyone. I have a one year lease, with 4 more months and I am ready to leave TODAY. First of all, the apartments are outrageously expensive, for how cheap and awful everything really is. Everything breaks easily, and management won't even come fix it after you call and make a report. I've called three times about some broken tiles in the master shower, and no one has come to even look at it. Secondly, the AC hardly works at all. I'm constantly hot and sweating. Even with the AC on high and a fan blowing on me. You also can't change the temperature. You only get the setting they provide. Thirdly, and probably most worrisome, is the massive amount of cockroaches throughout the house. No matter how clean you keep everything, or how much Raid you use a week, you cannot get rid of them. They are in every cupboard in the kitchen, and slowly getting into the rooms and bathrooms. Two good things I can say about the Colonnade, is that I've never heard my neighbors, and I've never had safety issues.
This place is so horrible. I can't wait to move. When we moved in we were told we would be billed individually for our utilities. Then they billed us by our building, and the staff was new so we couldn't see the same people. We never agreed to $210 a month for utilities! The AC does not work. The air is not that cold and our apartment has been 85-90 degrees all summer. Even after I bought a thermometer to verify, all they did was clean the coils and basically tell us to suck it up. The showers are awful. Freezing then scalding. The parking situation is awful. You can't even buy a second parking spot in a two bedroom. But most of all, the people here are really RUDE. I've been treated like a hassle for asking about my AC when I pay 210 a month for a hot apartment! They make it extremely difficult to pay rent; one employee told us they would allow a phone payment from each of us, and another woman yelled at me the same day when I called to make it. I can't believe how these people have treated us; just plain mean. It's cheap but it's the worst place I've ever lived.