Jun 25, 2015
You will never feel comfortable parking your vehicle here. Not only would they refuse to tow a vehicle that was parked in my parking spot in the garage that I pay for monthly, they will tow you if your tabs expire though. I got home from being in traffic for two hours, and was not allowed to enter the parking lot because they were painting a speed bump at 5pm, when everything started at 8:30am. My roommate was also not allowed to leave (her car was in the garage). They just said "sorry", this is your responsibility. They just don't care about customer service here.
Pastor Brandon Young
Mar 31, 2015
Worst ever. Diane thinks she is boss not even manager or property lived there almost three years. Since nadia left place has be terrible. Diane a is rude, disrespectful, rasicst, and does not care about humans only goes by a book with no compassion. Diane lied in court room. We payed for a garage went on a mission trip came back and some one else in or space. Office said oops my bad.. Also not the safest place. Door and car (in garage) got paint balled more than once. Had to contact police twice ourselves office only cared about did you pay rent on 1st... and refused to take credit card payments when says on website did. Nadia was great when she left. Place has been poorly run. Don't ever move here ever ever ever. Also maintaince crew without notice or call just open or door without asking what if someone had no clothes on... pay almost $1200 a month and this stuff goes on. Terrible. It should be sold to different company or re built to something else that can benefit community. They claim about community. That is a joke all care about is themselves no carry for people or when uncomfortable things happen. Worst ran place ever. Bitterness rude, disrespectful, arrogant, staff........ never rent here ever. We should have left about ter nadia left not stayed one min longer to have been disrespected lied to by a women who is not even a manager or boss thinks she has power acts like the is queen bee. I warn you this is not for you. Go find a nice place with respectful understanding staff that will benefit you and your family and friends God bless.
Jun 12, 2015
Horrible customer service, office staff is rude, and sewer has backed up into my kitchen 3 times in the year I lived here. Run away!
Oct 18, 2014
Don't Rent here if you are an average working person looking to get ahead on bills, Water is billed same for a single person as a family, Sewer is charged, garbage is charged, bug eradication is charged= you will never have the same rent month to month. Pay more to have covered parking, get home late, see the riff raff in the parking lot. The staff likes you to believe that they are friendly and helpful raising your rent on each lease renewal (then they get a call to reference you leaving....their fangs come out.) Pool was down for the majority of 2014 summer due to the water not being drained in 2013 fall. There are MUCH better places to live in the area, don't let them fool you.
Mar 12, 2014
The customer service of the people working in the office is very good. I enjoyed Daina, Deb and Nadia quite a bit. I had no issues with maintenance and you can pay your rent online which saved me a lot of trouble since I was never home anyway as I travel for my job. My only problem with this place is that they rent to Section 8 residents. If you read other reviews, you will see that most of the issues people complain about (people leaving trash in the hallways, laundry rooms, running through the halls, "sitting" in common areas on their phones (instead of hanging out in their own unit)..) can be chalked up to the quality of the residents in the complex. Not everyone who lives at Observatory is a HUD/Section 8 user, but if you get enough of those types in an apt complex--you're bound to have problems that you wouldn't normally get from someone who actually has to work and pay for their rent on their own. Until the demand for housing in Burnsville exceeds the supply--I anticipate this will always be an issue. Still, the "renovated section" of the property (Anything in 15111, nothing else) is a NIGHT AND DAY experience from the rest of the units. These units have brand new everything whereas the decor and furnishings of the other units definitely need work.