I truly enjoyed my stay at Village at Cliffdale. The ladies who worked in the front office were certainly busy, but always had a smile for the residents. I lived off of the lake and it was certainly very beautiful all year long. Any problems were taken care of immediately by the staff.
My husband and I stayed here for about 1 1/2 year because it was close to the base, it looked decent, it was in our price range, and we wanted to get out of the hotel room ASAP. But this wasn't really any better. When we moved in to the apartment it did have new carpets, but the kitchen appliances and washer and dryer unit were quite old. I had mentioned at the time of the tour that we had our own washer and dryer, but they wouldn't be there for another 1-2 months (along with the rest of our things). We were told at the time that that portion of the lease could be adjusted, and the units taken out. Such a lie, we all knew it. I didn't make a snuff about it because even with the additional $40/month, the rent overall was still cheap. We did use their washer and dryer until ours arrived, and we had to request maintenance at least once a week to fix the washing machine. It would fill up but not agitate or drain (in other words it didn't clean our clothes) unless a good amount of weight was sitting on top of the already dented washing machine lid. This indicated a problem with the machine's sensor. So they would come out, mess with the machine for about 15-30 minutes, give me a hand written carbon copy notice that it was fixed, and leave. The problem was never fixed each time. When we finally did get our things, it was a hassle to get these machines switched out, saying things like they couldn't take it off our rent and yada yada yada. After everything, administration finally approved maintenance to take out the units and no deduction to our rent, and I thought that was the last of it. NOPE! When our lease was over we were sent a bill for damages including the "missing" washer and dryer. $1200 for an at least 10 year old washer and dryer, and one of the units didn't even work. We had documented proof of this with the several carbon copy notices, all dated and signed. When this was mentioned over the phone, instead of admitting a mistake we were threatened with our debt being taken to a collection agency. We could have (and probably should have) sued, but flying and back and forth to NC from WA for a small claims court would have cost just as much if not more than what we were being wrongfully charged for. It was easier to just pay it, but that makes me so angry that they can and do get away with that. Not to mention the crime. There were several instances of breaking-and-entering, robbery, vandalism, and drugs. There were tenants in our building that were smoking marijuana frequently, which you can tell from the distinctive smell. Once they tried to reheat a pizza in the oven while it was still in the cardboard box, which caused a kitchen fire and filled the entire building with smoke. How that didn't get them kicked out (along with consistent drug and noise complaints from other tenants) I have no idea. What's worse is they had a little girl experiencing all that. There was also another moment where a man began shooting at people from his apartment and had to be detained by a SWAT team. Sometimes random neighbors would wake up to find their car tires slashed, windoes broken, paint scratched, and anything inside the car broken or stolen. It's crazy.
Don't live here. It is a horrible place the ladies in the office are bitches. This place is full of crime. There has been a car stolen, tags stolen off a bike, a drug and prostitution arrest, and more arrest then that. Even the Fayetteville police said to watch my stuff cause it was getting bad here and that criminals was hitting the place more. Don't waste your time at this place the manager even told me it wasn't there responsibility to keep people safe here or to provide security. Don't waste your time here this place should be black listed.
DO NOT GO HERE!!! From the time we moved in(My Wife and I) There have been Maintenance issues every few weeks for the entirety of our 1 year stay ranging from Electrical cutouts due to ignorance( a screw right through a main wire!) to FLOODING (main pipe went bad and still isn't fixed properly causing a horrible mildew smell). Not to mention their Maintenance crew wont do a thing untill i take it up with the manager and always seem to have a answer to get out of fixing something("oh its supposed to do that"-"oh no i can't smell a thing") I shouldn't have to talk to the manager or take a day off to babysit for every little thing since no one else seems to get anything done or done right.
It sounds as if, some of these GOOD REVIEWS are made by some of the EMPLOYEES. LOL, too FUNNY.